• Mentor and supervising team of Client Managers to meet or exceed expected outcomes.• Monitor production metrics for team.• Consistently evaluate effectiveness of team members through data analysis, shadowing calls, and reviewing customer feedback.• Acts as the main point of contact for the Italian clients and liaising between internal teams, ensuring all deliverables are met and tactics are executed on time.• Maintaining a high level of customer satisfaction & work on Renewals… Show more • Mentor and supervising team of Client Managers to meet or exceed expected outcomes.• Monitor production metrics for team.• Consistently evaluate effectiveness of team members through data analysis, shadowing calls, and reviewing customer feedback.• Acts as the main point of contact for the Italian clients and liaising between internal teams, ensuring all deliverables are met and tactics are executed on time.• Maintaining a high level of customer satisfaction & work on Renewals and reducing Churn.• Provide accurate, efficient resolutions to escalated customer issues• Completed goal setting forms, performance evaluations and accurate records kept for all team members• Own on-boarding, retention, and health metrics for assigned accounts.• Work closely with Sales management & other departments to align on strategy and best practices for each vertical.• Work closely with product team and advocate as the voice of the customer.• Leverage learning's and best practices, both internal and external, in support of a great customer and agent experience Show less

• Own overall relationship with assigned clients, which include Increasing adoption, ensuring retention, and satisfaction• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of Investis Digital products and services• Develop, prepare, and nurture customers for advocacy• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals• Work to identify and/or… Show more • Own overall relationship with assigned clients, which include Increasing adoption, ensuring retention, and satisfaction• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of Investis Digital products and services• Develop, prepare, and nurture customers for advocacy• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals• Work to identify and/or develop upsell opportunities• Advocate customer needs/issues cross-departmentally• Provide Investis Digital product training for clients, guiding them on how to use the Investis Digital SaaS based platform to help drive their digital strategy. Show less

• Responsible for quality checking of websites immediately post their build in the development as well as live environments. • Checks include functionality, content, UI, responsive & cross browser behavior and SEO level tests.• Providing suggestions to the Project Managers for any identified scope of improvements.• Making sure all the websites are self-servable to the set standards. The checks include going into the CMS’ client interface and making amends on each identified… Show more • Responsible for quality checking of websites immediately post their build in the development as well as live environments. • Checks include functionality, content, UI, responsive & cross browser behavior and SEO level tests.• Providing suggestions to the Project Managers for any identified scope of improvements.• Making sure all the websites are self-servable to the set standards. The checks include going into the CMS’ client interface and making amends on each identified self-servable area.• Setting up Google Web Masters and Google Analytics accounts for each client and making sure the data is flowing in correctly.• Generating periodical website performance reports and delivering them to the Project Managers and internal teams.• Dedicated Quality Analyst for all Italian clients. Show less

• Research several pharmaceutical and cosmetic products for our client and indentify their content, usage, packaging type and other information.• Recording all information in the client database for further procedures.• Key responsibility also includes translating available information in Italian language.• Monitoring work done by the team and ensuring 100% quality.

• Providing technical support via email, chat and call for a software application built and marketed by Vcustomer.• Identifying reasons of each error and keeping a record of the cause for further feedback and improvement of the product.

• Dedicated tourist guide for Italian tourists.• Responsible for managing full day/night, as well as multiple day trips for a group of tourists.

• Contract basis job for two months.• Translation from English to Italian for a software application for diabetic patients.