● Identify, analyze and document discrepancies and ensure that appropriate adjustments are made.● Proficient customer success professional with a demonstrated history of working on Information systems to analyze, test and assess systems requirements.● Spearhead explore sessions for innovation for both business and citizen led for process improvisation.● Excellent technical writing skills to research, troubleshoot and document when providing support.

Project: Facebook/ Meta● Well focused on meeting all the KRAs, which includes Client management, ensuring productivity of the team, client communication, project deliveries, team, and risk management.● Project management, from conception to execution and close-out. ● Collaborate with stakeholders to deliver consulting solutions using SAP Success factors, Cornerstone OnDemand, SalesForce, and Service now incident management.● Lead the project team to devise best practices and continuous improvement of project delivery across the enterprise.● Proactively communicating project status, issues, and combatting risks with higher management in the account review meetings.● Liaisoning with Subject matter experts and learning advisors to work upon and redesign various Business Requirement Document (BRD) such as project plans, user manuals concerning different roles and workflows, etc.

Projects: Equinor and Union Chimique Belge ● Program Coordination, schedules, and deliveries are ensured with 100% quality audit score. ● Creation of service roadmap and prioritizing on enhancement, significant learning, training delivery transformation projects for client engagements.● Conduct user acceptance tests, pilot runs, and secure final sign-offs for deploying an enhancement.● Customize LMS solutions and workflows, and conduct walkthroughs to meet customer needs.● Implement suitable business transformation strategies for better ways of working to accelerate trust towards achieving the strategic outcomes.● Writing and executing the user acceptance test cases, project plans including maintaining test strategy plans, test schedules, defining testing checklists, and productivity metrics for the team.● Driven multiple rollouts of training to project teams both in Norway and India on to-be processes for ex, The transition from Flash to HTML5 user Interface for cloud software.● Leading the successful implementation of all facets of process improvements● Ensuring minimum escalations and handling them for the India team.

● Extensive study under the supervision of the zonal sales Manager and completed a research project on " Prevailing Risks in Liability Products".● Emphasis on consumer behavior regarding credit cards and the potential prevailing risks.

● Examine the market trends and consumer behavior regarding premium fuels, key product lines.● Market research with SWOT analysis to provide competitive advantages.