Udita Chadha Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Hyderabad Area, India

Umeed is a registered non-profit, founded in 2014, with a vision to empower women holistically

Hyderabad Area, India

City Operations• Ensuring uninterrupted execution of SEAL Program in the city• Supporting and mentoring SEAL teachers through regular debriefs• Facilitating planning and execution of SEAL classes for all centres• Continuously analysed student performance for every centre to ensure growthTeam management• Recruiting adequate and appropriate staff/interns as SEAL teachers or other positions required for operations• Monitoring the performance of all SEAL teachers• Refresher training and then testing of adequate and appropriate staff for the centre• Ongoing monthly workshops/training/team meets and opportunity for development of team membersBuilding Partnerships /SEAL Implementation• Identifying potential partner schools where SEAL can be implemented effectively and undertaking the necessary due diligence on them• Identifying potential donor organisations who are willing to support the SEAL program • Working with partners and in-house SEAL team to ensure SEAL implementations which are timely and error free• Building and maintaining relationships with schools, organisations and volunteersSEAL Program enhancement• Continuously enhancing SEAL to become a world class product• Standardized and efficient procedures in all activities• Budgeting income and expensesRelationship management and Communication – Internal / External• Strong and cordial relationships developed and maintained with Partner Schools and organisations, NGOs, SEAL team members and SF team members.• Periodic meetings with all stakeholders• Regular information sharing sessions and maintaining an atmosphere of co-operation and support among st all stakeholders

Hyderabad Area, India

• Taught and mentored a class of 35 Grade 2 & 3 kids in an under resourced government school in Hyderabad. • Conducted sessions on effective use of MS Excel for fellows, FAs’ and staff at TFI, Hyderabad.• Was a part of Speaker Management committee for InspirED Hyderabad 2013.• Funded Umeed as a project with an aim to empower women from slum communities

New Delhi Area, India

ITIL Process Management1.Customer Satisfaction: • Improving Customer Satisfaction by identifying the bottlenecks and taking into account the customer feedback to improve overall Service Delivery.2.Escalation Management: • Single Point of Contact (SPOC) for all the Client Escalations for normal and VIP users tracking them dedicatedly till closure. • Reducing the Number of Service Complaints by analyzing the Major Escalation Causes.3.User Care Deployments:. • Responsible for ensuring smooth deployment of any new support/service requested by the customer to make sure that the transition has minimum effect on the ongoing delivery.4.Process Tools Implementation: • SPOC for the ITSM management tool implementation involved in queue designing and tool features. • Identifying customization requests in the tool, and communicate/escalate to all responsible teams. • Managing new functionality related to the tool, implementation and bug fixes with the client.

Master Of Science - Ms, Social Entrepreneurship, 3.8

MSSE, at Marshall School of Business in USC California, is a program designed to provide business education geared towards the unique.

Bachelor'S Degree, Computer Science

Activities and Societies: • 2009-10 : General Secretary, Students’ Union, Hans Raj College. First Women candidate to stand and win.