Head of technology

Head of ICT for India

Global IT ownership includes IT (global role , includes all offices in USA and India. EU we have employees where IT team from India provides support from US / India)Owned IMS as a horizontal function with over 300+ IMS resources across biz units. Enabling biz units to get more IMS projects was also part of the responsibilityEstablished DevOps team for Banking client to support management of their Linux servers Established Desktop & End User Compute Engg team for a banking client Led a DC upgrade for Banking client in the US with AD and Exchange migration. Highlights:Campus network built around complete automation with SDN and HCI based network and server infrastructure with 40% reduced ownership overheadCompletely automated collaboration platform implemented with Office 365; Improved employee collaboration system with a potential savings of US$100k yearly between offices and employee productivity improvement of 20% Established DevOps practice setup for Banking client to support management of Linux servers; Currently in Due Diligence phase.Successfully led the IMS Practice set up; Owned IMS as a horizontal function consisting of 300 plus IMS resources across multiple business units; Made critical contributions towards securing new IMS projects Established Desktop & End User Computer Engineering team for a banking client; Worked on Workspace engineering project for a banking client in USA which currently is at the discovery phase

Led the IT function to deliver flexible & agile solutions while managing organizational risk, business impact & regulatory compliance via deep engagements with all internal & external stakeholdersManaged fast paced growth of company in high speed, scale, complexity & agile environmentSupply chain transformation via automation with objectives to drive efficiencies in cost, speed & unit economicsScaled IT capability for Warehouse biz unit from 25K sq.ft to 27 Lac Sq.ft.Enabled automation of workspace at the warehouse via complete WIFI Solution; Enabled complete Supply chain Voice infrastructure using in-house GPL based VoIP based system that resulted in cost control & resource efficienciesHighlights:Built innovative delivery processes to support highly efficient & Agile delivery methods & facilitated the expansion of Supply Chain Network from 15 to 856 locations between 2011-16Led the “Customer experience system aggregation” initiative that was developed around Avaya & Oracle RightNow to capture 360 degree view of customer interactions, resulting in significantly streamlining customer experience as well as cost control across in-house & outsourced sitesSet up & managed a call center with 2.2 Mn minutes call volumes per day & efficiently delivered IT & Infrastructure support for the business environment scaling from $25 to $3.88 Billion in 4 yrsLed the Setup of IT infrastructure & project managed 700+ locations for delivery centers; managed a team of 300+ members & delivered the highest engagement for 3 yrs consistently in GPTW survey; Awarded “Living the Leadership Values” recognitionBuilt 256 location delivery office space within 3 months span to support a festive season sale in 2014; Increased delivery efficiency & tracking introducing handhelds as a field staff delivery automation initiativeReduced Supply chain printing cost by 80% by revising process and introducing new technology with automation

Owned the PAN India IT operations, Information Security & domestic Customer experience management business for 14 offices across 4 regions, with a team of 190 members. Setup central IT helpdesk, Planned and implemented complete asset management system Managed compliance requirement for clients (PCI-DSS, SSAE-16 & HIPAA ISO) Planned & implemented BCP DR for sites and clients based on contractual requirements Support BD team in RFP and provide pre-sales supportHighlights: Owned IT operations for AEGIS Domestic & International Customer experience management business across 14 locations & a 190 member Operations & Information Security Team, supporting 19000 customer support seats

As Senior Technology Manager & as the 3rd employee to setup iPlanet India office for Netscape/AOL; Built and managed AOL’s largest Customer Support center across the Globe in Bangalore & managed IT operations (1300 production seats, 1800 total seats)Setup 3 office/software development centers for AOL in Bangalore & managed IT Infra and operations (2000 seats) Designed and built Global NOC to support AOL global infrastructure from India.Migrated projects to support AOL’s infrastructure ( Remote Infra Management)Built and managed Remote Infra management team for Enterprise service (AOL Global Infrastructure Team) based out of Bangalore supporting Microsoft Exchange, Global Storage Cluster, Network Engineering Support & Server SupportHighlights:Setup Netscape India office & setup the software development center for AOL China in Beijing; Managed IT operations for both India & China Built 3 Data Centers for AOL hosting services across Chennai, Sydney & Hong Kong: Setup biggest offshore call center for AOL in Bangalore & managed IT operations (1300 production seats, 1800 total seats)Setup 3 office/software development centers for AOL in Bangalore & managed IT Infra and operations (2000 seats) Designed and built Global NOC to support AOL global infrastructure from India.Successfully setup the Remote Infrastructure Management & the Data Center management team in India & managed the SLAPlanned & deployed the Global NOC using “Follow the Sun NOC” in India, including Service DeskSuccessfully built & managed the Analytics & Reporting team to enable efficiencies & strategic business planning for AOL CFO & Senior Management stakeholders Awards & Recognitions: “Member Services Excellence award” By AOL member services department(2002), Making the Difference Award : By VP-IT AOL-USA In Mar 2005 & Mar 2006 
 & Hitting the Mark Award, from AOL IT team (Sept 2004)

Established the ClearCase support team for GE Healthcare engineering systems development division supporting XRAY, CT, MRI & Hospital Information SystemsFirst to establish Outsourced IT support for “Non - Core” IT with Wipro. Worked very closely with GE CIO to establish as a part of standard framework for other GE entitiesLead the complete IT infrastructure and IT support team for GTO-I (global technology organization – India) Negotiated and setup outsource IT helpdesk for GE medical systems dev. Team. Managed complete system administration for all Sun, SGI, Linux & Windows serverManaged complete system admin function for ClearCase and Multisite setup for GEMS-SAReceived the Management Award

Key responsibilities included clearing PO, ensuring all systems are configured properly & new systems tested for sanity and shippedEstablished the Head office technology support; Also supported Pre Sales & escalated call support for SGI, Bay networks and Compaq serversProvided Onsite installation support for complex Silicon Graphics workstations

Started as expert onsite chip level computer support engineer.Expanded role into Networking ( structured ), Novel netware, SCO Unix installation and supportWas Certified server performance tech for SBI branches; Part of installation team & critical call handling team support all premium banks and customers across Karnataka.