Ugo Portela Pereira Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Scale-up, invested by GIC, Singapore’s sovereign wealth fund, Accel, Blackstone, Dragoneer, and FundersClub, Bank of New York Mellon and Emergence Capital at a valuation of $8.6 bi (2022), currently watching the company grow from <500 employees (February 2022) to 700+ (June 2022).Chainalysis builds trust in blockchains between people, businesses, and governments. Our Blockchain Intelligence Platform powers our compliance and investigation software for the world’s top institutions. With offices in NY, D.C., and Copenhagen, Chainalysis is global and backed by Benchmark and other leading names in venture capital.https://blog.chainalysis.com/reports/series-f/As a Senior Training Specialist, my main role is still to train the most important LEA, Tax and Regulatory institutions around the globe and also some of the most important banks and cryptocurrency companies in the market.In addition to this, I participate in pre-sales motions as a technical expert and also take part in active cryptocurrency-related investigations in order to assist our clients.

Remote

As a Training Specialist for Latin America I'm responsible for delivering online and in-person training for private and public institutions related to blockchain, cryptocurrency and Chainalysis' products while helping develop the LATAM market in harmony with the other business development initiatives.

Remote

Scale-up, invested by Andreessen-Horowitz (a16z) at a valuation of $500m (2021). from 100 employees (2020) to 300+ (2021).Labster is a fast moving, award-winning company that focuses on revolutionizing the way science and lab safety is taught at universities, colleges and high schools all over the world. Our platform offers an advanced virtual laboratory simulator where students and teachers can work with real-life challenges in an online environment that simulates reality.Labster is a game changer in the educational community and we need your passion and energy to help us transform the world of education for the better.Read more, try it or join our team on our website: www.labster.comResponsible for:- Recruiting, training and leading the Support team (11 people)- Defining and monitoring KPIs- Planning Labster's Customer Support strategy- Reporting to C-level management- Setting up, monitoring and optimizing our tools: Intercom, chatbot, help center, etc.- Product Owner for the new Help Center (from 0 to delivery)- Setting up the Customer Support team to be a strategic asset to the rest of the company through providing metrics and analytics to marketing, product and other areas of the company, amplifying the voice of the customer internally

Remote

Remote

Scale-up, from 100 employees (2017) to 200+ (2018) and 800+ (2019).Kraken is a leading digital assets exchange based in San Francisco, California with a remote team spread all over the world. It is an unicorn startup that saw exponential revenue and team growth between 2017 and 2020 while offering a wide range of trading possibilities (margin trading, futures trading, OTC, etc.) in many different cryptocurrencies (Bitcoin, Ethereum, Tether, Ripple, etc.). Rated the most secure and reliable exchange globally multiple times.Managed VIP clients' expectations, technical issues and identified opportunities to improve their experience with our services.Wrote bug reports and chased product managers, focused on delivering my clients the best experience possibleSourced new clients by attending events and establishing a significant relationship with a banking partner

Remote

Dealt with common customer support issues for our clients, specially focused in Security and Investigations.Sourced candidates for the company, filling some of the most difficult roles.

Recife Area, Brazil

95% of my time is allocated to the REC'n'Play Festival.The other 5% I dedicate to the local game development scene through events, matchmaking and consulting.

Recife Area, Brazil

Executive Producer, Project Manager and one of the founders of the REC'n'Play Festival. First edition: Nov 30th to Dec 3rd, 2017. 8000 people registered. More than 200 events ranging from keynotes to workshops, exhibitions, etc. The concert stage had over 3000 in a period of 3 nights. Over 400 people working to make REC'n'Play happen. It was AWESOME! recnplay.peMainly responsible for overseeing the team (6 people directly, 30+ indirectly), internal communication (reporting to Porto Digital's directors and president) and internal proceedings, for overseeing the project's budget, public agreements and accountability reports, for overseeing the head of communication & content and the head of production, for the direct communication between public entities and private partners and the project.

Recife Area, Brazil

Portomídia Game Jam is a... Game Jam! We not only try to develop new games over a 31 hour period, but we also organize courses before the event (to prepare you for it) and a Recap session (after the event) to discuss what went right and what went wrong.Conceptualized the event with the co-founder, handled everything from planning to marketing and execution.PMGJ #1 - March 2017 - MULTIPLAYER! - 50 participants, 10+ mentors, 7 games. Over 100 people on the waiting list.PMGJ #2 - July 2017 - UNITY! - 49 participants, 10 mentors, 7 games. Over 200 people on the waiting list.PMGJ #3 - November 2017 - UNREAL! REC'n'Play Game Jam

Barcelona Area, Spain

In 2016 Sanofi and Boehringer Ingelheim decided to do an asset swap involving Merial (Animal Healthcare) from Sanofi and CHC (Consumer Healthcare) from BI. The Bishop team is Computacenter Sanofi's transition specialist team dealing with all the processes related to this transition while maintaining an interface with the BI team.Activities mostly involve:- Knowledge Management creation, edition and revision- Incident Management- Account Management (Active Directory, Outlook, Lync/Skype, etc.)

Barcelona Area, Spain

Senior Analyst at the Sanofi Global Standards team, working with service transition for four teams: Training, Knowledge Management, Change Management and Customer Service Improvement.Main activities: Management of the Litmos LMS platform (change requests, bug reporting, admin work)Review of Knowledge ArticlesAssorted admin tasks (analysis with excel, quality review calls, etc.)Enhancing training materials Feb. 2017 received the Excellence Award from the senior management.

Barcelona Area, Spain

Supporting over 100.000 users in one of the biggest pharmaceutical companies - AstraZeneca. Assorted ITSM tasks such as queue management, delivering and creating trainings, E2E Incident management, IT troubleshooting and direct user support in English, Spanish and Brazilian portuguese. ITSM Tool: ServiceNOWResults achieved in 18 months:Champion of Service Improvement (representing CC AZ Barcelona) working on gathering and evaluating suggestions to enhance the company's productivity, employee's motivation and the costumer's satisfaction.Started investigation in 3 different LATAM related processes and engaged conversation with customers and Senior Analysts. The result was the standardization of said processes and the creation of a training to our L1 analysts.Best Team Player of the Month - July/2015Received more than 20 short duration trainings.Delivered 7 different short duration trainings in more than 30 sessions, created one training taught to every new starter working in the LATAM market. More than 2 months days spent as a Deskside Analyst for our client's Barcelona office.Promoted to Senior Analyst.

Recife Area, Brazil

Innovation Analyst (Project Manager) at Portomídia, a massive U$10 million creative cluster for post-production of cinema, audio, design, interactivity and animations funded with government money and targeted at developing the local market of Pernambuco. Working mainly with Technology and Projects, focusing on researching, budgeting and administrative tasks, also helping and consulting for the Educations area.Results achieved:Successfully launched Portomídia on August, 2012.Created the master budget spreadsheet where all the items for the project were kept and different scenarios were considered by the senior management. Coordinated with dozens of technology specialists on project deliveries and consultations, reviewed the deliveries and presented to the senior management.Co-led technology specialists hiring and equipment purchasing processes, communicating with different suppliers, ensuring the process criteria was met both from Porto Digital's and the Government purchasing standards.Led market, trends and technology research on topics as 3D printing, eSports, game development, digital sculpting, audio mixing and color correction. Presented the findings to Porto Digital's senior management and helped them in deciding which systems to invest in.Travelled to technology events such as Campus Party and Broadcast & Cable to represent Porto Digital, visit our technology specialists and research new technology trends.Co-wrote the Portomídia Produção project that was approved by the Ministry of Communications in 2012 with a budget of ~2 million euro. The project involved researches in areas such as eSports, motion capture, stop motion and audio recording. Worked on two other major projects that involved all Porto Digital’s activities and amassed ~7 million euro. Presented Porto Digital and Portomídia multiple times to diverse audiences (from Technology Park presidents to technologists and high school students).

Recife Area, Brazil

Innovation and Business Competitiveness Intern at Núcleo de Gestão do Porto Digital, one of the most highly spoken technology parks in the world, with more than 200 companies working with us.Direct support to the Creative Industries Coordinator, responsible for the contact with many providers and partners, meanwhile working with purchasing and contracts.Directly involved in the Portomídia project, a massive U$10 million creative cluster for post-production of cinema, audio, design, interactivity and animations funded with government money and targeted at developing the local market of Pernambuco. Working on the sheets that manage the equipments to be acquired and the budget, contacting specialists that were hired to elaborate the project and researching about the equipments and post-production in general.Co-wrote the Portomídia Produção project, a US$3 million project approved in the end of 2012 focused on providing infrastructure, technology and equipments to enhance Pernambuco's companies competitivity in video, audio capture, stop motion, motion capture, games development and testing and mobile apps development and testing.

My independent social media works are under Inside Altside Mídia Social.Portfolio:Sala da Justiça 2010/2013/2014Maintenance of the biggest traditional pre-carnival party's Social Media accounts.Hecho en Olinda (sep-oct 2009)Creation and maintenance of Hecho en Olinda's twitter and Blog.Oi Blues by Night 2010 (july 2010 to dec 2012)Creation and maintenance of Oi Blues by Night social media, the biggest blues event in northeast of Brazil,Other clients: Verbo Assessoria, Roda Café, God Shave The Queen, Jungle Sound System

Recife Area, Brazil

Production assistant in music events;Responsible for assessoring national and international blues, rock and jazz artists;Worked with artists like Grammy Award winners Bob Mintzer and Russell Ferrante (Yellowjackets), Willie “Big Eyes” Smith (Muddy Waters band), Magic Slim, Robben Ford, Andreas Kisser (Sepultura), André Matos (Angra) and more. Main events: • Garanhuns Jazz Festival (2008-2014) • Oi Blues by Night (2007-2012)• Recife Blues & Jazz Festival (2013).

Marketing analysis focused on colective shopping and mantaining of social media tools of one of the biggest technology stores in the region.

Working as Marketing Analist at FCAP Jr. I was in charge of dealing with the internal and external communications issues of my company. I'm involved with endomarketing, social media and the events promoted by us.Results achieved: Led the team of 5 who structured the first Internship Fair at FCAP Structured the B2B/B2C social media structure of the company.Delivered trainings to the new starters and presentations to the company and to the students in the university.

Auxiliar in the Evaluations area.Working with Microsoft Excel mainly.

Working on the rebuilding of the Infohouse's new Website. Meetings with the Design Firm which was hired to do build the new website, strategic studies about usability.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Activities and Societies: Junior Enterprise, Festival de Arte e Cultura da UPE

Bachelor Of Business Administration - Bba, Business Management

Activities and Societies: Erasmus Student Network Studied international business.

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: basketball