Harbinder Singh Ubhi

Harbinder Singh Ubhi Email and Phone Number

Corporate Affairs Leader | Driving Innovation in Telecom, Travel, AI, Analytics, Aviation & Healthcare Support | Empowering Business Growth at Cogenthub @ CogentHub
london, greater london, united kingdom
Harbinder Singh Ubhi's Location
Kolkata, West Bengal, India, India
About Harbinder Singh Ubhi

Do you struggle with managing peak and non-peak customer service staffing? Are you looking for a reliable partner to help you with customer service short falls in staffing? Cogent Hub provides an outsourced customer service resource that enables our clients to manage their customer service tasks efficiently and in a cost-effective way.★★★ Why Cogent Hub? ★★★ Cogent Hub has a proven track record in providing outsourced customer service services. ► Reliable Partner: - we have a depth of experience in serving clients across diverse industries. ► Quick Deployment: - agile decision making for faster response to your requirements.► Measurable Results: - for all clients we have SLA in place to ensure you know we are meeting your standards► Avatar Platform: - cutting edge software which helps make our contact centre more compliant, secure, and efficient. (GDPR compliance?)► Price: - aggressive pricing framework to ensure a cost-effective service.★★★ Want to find out more? ★★★You can set up some time with me by clicking the link here.https://calendly.com/cogenthubConnect with Harbinder✉ harbinder@cogenthub.com► www.cogenthub.com

Harbinder Singh Ubhi's Current Company Details
CogentHub

Cogenthub

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Corporate Affairs Leader | Driving Innovation in Telecom, Travel, AI, Analytics, Aviation & Healthcare Support | Empowering Business Growth at Cogenthub
london, greater london, united kingdom
Website:
cogenthub.com
Employees:
50
Harbinder Singh Ubhi Work Experience Details
  • Cogenthub
    Director Corporate Affairs
    Cogenthub Sep 2023 - Present
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  • Cogenthub
    Business Unit Head
    Cogenthub Jun 2020 - Present
    India
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  • Cogenthub
    Head - Quality, Training, Transition And Reporting
    Cogenthub Jul 2016 - Jun 2020
    London, United Kingdom
  • Limtex Infotech Ltd
    Manager
    Limtex Infotech Ltd Mar 2012 - May 2016
    Kolkata Area, India
    Driving key parameters like Sales, CSAT, and FCRClient interaction for weekly, monthly and Quarterly reviewsDefect Analysis; Corrective Action Plan implementationDriving process compliance at site level. Conducting random audits to check for non-compliance. Ensuring that instances such as work avoidance, call avoidance, survey avoidance, customer negligence and other non compliant activities are dealt as per the Corrective action policy.To manage new hire training, On-Job Training programs, Strengthen the training delivery based on identified training needs.Revisit at existing functional training framework. Assess and modify it to address the business changes.
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  • Aegis Bpo
    Assistant Manager
    Aegis Bpo Jun 2011 - Feb 2012
    Kolkata, West Bengal, India
    Assistant Manager- Telecom Operations
  • Wipro Bps
    Team Lead
    Wipro Bps Feb 2006 - May 2011
    Kolkata Area, India
    Responsible for managing a team of 18 comprising of front line Associates and Senior Associates and 2 Subject Matter Experts in providing technical support on Desktops products for Home and Home Office.Driving Key input Metrics that have an impact on Customer Satisfaction and Problem Resolution scoresMonitoring and analyzing team performance.Identifying the weak links in the team performance and making the action plan for the bottom performers.Acting as a Front line Manager to deal with issues, requirement and escalations at team level.Mentoring and coaching the team members as per their goals and objectives.Organize One-On-One sessions with the team to help them build a career path and providing constant feedback to achieve the required deliverables.
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Harbinder Singh Ubhi Skills

Business Analysis Customer Satisfaction Revenue Analysis Defect Identification Defect Elimination Root Cause Analysis Pareto Analysis Team Management Process Control Process Improvement Business Process Management Analysis

Frequently Asked Questions about Harbinder Singh Ubhi

What company does Harbinder Singh Ubhi work for?

Harbinder Singh Ubhi works for Cogenthub

What is Harbinder Singh Ubhi's role at the current company?

Harbinder Singh Ubhi's current role is Corporate Affairs Leader | Driving Innovation in Telecom, Travel, AI, Analytics, Aviation & Healthcare Support | Empowering Business Growth at Cogenthub.

What skills is Harbinder Singh Ubhi known for?

Harbinder Singh Ubhi has skills like Business Analysis, Customer Satisfaction, Revenue Analysis, Defect Identification, Defect Elimination, Root Cause Analysis, Pareto Analysis, Team Management, Process Control, Process Improvement, Business Process, Management.

Who are Harbinder Singh Ubhi's colleagues?

Harbinder Singh Ubhi's colleagues are Mark Andrew Gomez, Arindam De, Dhritiman Biswas, Sumit Kumar, Sandeep Jaiswal, Supratim Dey, Rahul Mukherjee.

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