Senior Business Quality Analyst
CurrentKey Objectives:- Resolve complex customer issues via multiple channels- Provide accurate product information and troubleshoot technical issues- Ensure customer satisfaction and maintain accurate recordsCore Responsibilities:- Issue Resolution: Resolve complex customer complaints and issues- Product Expertise: Provide accurate product information and troubleshoot technical issues- Collaboration: Work with internal teams to resolve customer issues- Continuous Improvement: Identify trends, report systemic issues, and participate in training programs