I’m working as Customer Service Representative in Circle K. My Responsibilities are maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues.

My Key Roles wasHandling the cash counter.Responsible for providing service to the mapped customers, understanding their needs and serving the same and also building up relationship with them.Responsible for retention and new acquisition of customers.Responsible for enhancing the average balances for the existing and the newly attained customers for the company by selling them attachments and supplementary products.Responsible for managing the branch walk-in’s, queries handling and providing a one point solution to the customers.Responsible for making and maintaining the data for existing and newly acquired customers for increasing the company books.Responsible for KYC updation of both Retail and Corporate customers