Now employed in the railway industry as a Train Conductor, with a background as an experienced & practical people manager at one of the world’s largest energy companies. Highly motivated to surpass customer & stakeholder expectations. A strong communicator & able to demonstrate a proven track record of working in highly pressurised and safety critical environments.

• People Manager: All aspects of recruiting & nurturing people into a motivated & engaged unit.• Delivery of complex administrative processes accurately & efficiently for external customers & internal Sales Professionals• “Closing the loop” on Customer Satisfaction Survey responses. Measuring & improving customer experience• Leading a daily “Virtual Huddle” Skype meeting with Asia based colleagues, coaching them to stronger performance in the execution of customer dispute resolution, order taking efficiency & accuracy of customer & pricing data.• Local responsibility for ensuring compliance to all required HSSE standards as well as increasing the reporting of Near Misses & Potential Issues. Delivered “Resilience” training to local teams.

• Managing warehouse operatives through a period of process modernisation• Site ambassador through hosting prestigious clients in a tour of the production lines & warehouse facilities • Managed a logistics team involved with scheduling bulk tanker & palletized deliveries of Shell lubrication oils• Calculation & reporting of customer order delivery performance• Root cause analysis of late deliveries & order inaccuracies • Responsible for warehouse inventory & formal stock-taking

• Planning of highly complex & efficient petrol tanker driver shifts, delivering to Shell UK fuel forecourt network• Daily reporting of all key metrics• Coaching & development of scheduling team• Complex decision making & dealing with often conflicting priorities• Real time Incident Management• HSSE critical role