I provide on-going IT and web design consulting services for a growing number of small business and non-profit organizations. My focus is to empower users to preform day to day tasks/edits/updates; while my role is to help with larger implementations, change management, and building new tools. Pinon Ranch Consultingpinonranchconsulting.com

Proving IT service/help desk and project management services to all departments within Mono County and the Town of Mammoth Lakes. AccomplishmentsAverage 5/5 stars for support request surveys + 95% closure within SLA over 2800 tickets/service requests.Focused on rapport and trust building to leverage my no-authority position to influence projects/decisions where IT should be involved but is often forgotten or not consulted.Developed an extensive employee training library based on common themes from support tickets and engagement with staff; including monthly live/remote staff training events.Revamped project management program for IT staff; focusing on governance definitions and process standardization to improve requestor experience, project on-boarding, and resource budgeting. Framework adopted by other departments.Project manager for projects ranging from AV implementation to organization wide file migrations to access control design/implementation/management for a new county building.

Responsible for the ordering and inventory management of promotional and retail items for Touchstone Climbing and their 12 gyms throughout California. AccomplishmentsDeveloped and implemented a unique tagging system for logo wear to reduce errors at Point-of-Sale and ensure physical inventory levels reflect the database.Established a regular ordering timeline to ensure consistent inventory levels of logo wear items at each gym. Managed relationship with vendors to ensure on-time and correct shipment of retail items and printed logo wear items.

Lead a nimble staff to provide community engagement and volunteer opportunities to over 25,000 alumni of UC Berkeley annually. Develop key relationships with campus staff, departments, and community programs to increase the impact of CAA alumni volunteer programs across campus. Leverage data to drive strategic programmatic decisions, resource development, and prioritization of initiatives within a limited resource environment. AccomplishmentsCreated a 5-year strategic plan that expands alumni engagement in key demographics and identifies opportunities for sustainable program support and success.Increased alumni volunteer participation in the Student Recruitment Program (3 years of 50% year-over-year growth).Developed a volunteer handbook to provide the organization with a standardized framework to manage volunteers. Re-designed the annual Alumni Chapter Leadership Conference and increased participation by 20%.

Managed and advised a subset of alumni chapters across the country. Led the growth of a national alumni volunteer driven student recruitment program, and planned large scale social and professional events to drive engagement with the Cal Alumni Association and the University.AccomplishmentsProvided support and resources to a subset of alumni chapters to ensure successful and ongoing engagement.Developed online and offline resources for volunteers to better connect to one another and become effective and educated ambassadors of the organization and the University.Re-structured and combined smaller ad-hoc student recruitment volunteer opportunities into a larger, more cohesive program that now engages over 2,000 alumni and parent volunteers annually.Managed, promoted, and executed a wide variety of events - 200+ attendee lectures to 1,000+ attendee football tailgates.

Managed a team of sales and support staff that lead the California region and nation for year-over-year sales and lead growth.AccomplishmentsIdentified, developed, and leveraged more than 50 campus, community, and corporate relationships to drive enrollments and business goals.Planned, promoted, developed, and executed over 100 events annually.Trained and managed two full-time and two part-time staff members, as well as provided administrative oversight to over 50 part-time educational staff throughout the Bay Area.