Technical Support Engineer

a) Installing Antivirus Software for end user licensed Agreement. (b) Deployment Antivirus agents from Antivirus Server to Every Client Computers by ePOPolicy Migration. (c) Updating Antivirus Server as a routine work. (d) Checking and Ensuring DAT file Date.(e) identifying Network infrastructure, network environment and Ensuring, which Security product is needed for this network environment. (f)Symantec Backup Exec Continuous Protection Server installing ,configuring and properly support ensure.(g) installing Configuring Troubleshooting and support ensure to client Microsoft products like, windows operating System windows xp, windows7, Exchange Server, ISA Server, Microsoft office.(h) online support like, e-mail, phone, text support direct from MacAfee Technical Engineer by Remote Desktop. Also ensuring physical support client end.

Job Period 1st December 2007Job Responsibilities(a) duty roster based (b) Survey Report from client site (c) cabling ( d) phone support ,E-mail support. and physical support. (e) Established Internet connection to client site from http://www.dekko.net.bd by warless. (f) create and configure VPN (g) install protocol. (h) warless modem ( W LAN ) install and configuration. (i) Estimating cables idea, from antenna receive electromagnetic waves convert electromagnetic waves into client pc.(j) Disable and enable NetBIOS over TCP/IP (K) how to Disable port 135,137,139,145 (l) Disable the ports 445.(m) Bandwidth control for individual user label.

Job period3rd June 2006Job Responsibilities (a)Administrating Domain controller under 120 computer.(b) Managing Windows server 2003 Network environment (c) managing user and computer Accounts: Creating user Accounts, creating computer accounts, modifying user and computer account properties, creating a user Account Template, Enabling and unlocking user and computer accounts, resetting user and computer accounts, location user and computer accounts in Active directory (d) managing Groups: Creating Groups, managing group membership, strategies for using groups, modifying groups, (e) managing access to resources: managing access to shared folders, managing access to files and folders using NTFS permissions, Determining Effective permissions, managing access to shared files using Offline Caching.(F) implementing printing: installing and sharing printers, managing access to printers using shared printer permissions, managing printer Drivers, (g) managing access to objects in organizational unites: modifying permissions for active Directory Objects, Delegating Control of organizational units. (h) implementing group policy: implementing group policy objects, implementing GPOs on a Domain, managing the Deployment of Group Policy.(I) managing the user Environment: configuring Group Policy Settings, Assigning Scripts with Group policy, Configuring Folder Redirection, Determining Applied GPOs.(j) implementing administrative Templates and audit Policy: using security Templates to secure Computers, Testing computer security policy,configuring auditing, managing Security Logs, Vendor Certification From Microsoft ( MCSE ) Transcript : I have been successfully completed this course