Ulysses Rodriguez Email & Phone Number

- Manage the organization's software needs, including carrying out installation of necessary software, as well as the safe protection of the IT base of the company by installing necessary protection tools, such as the anti-virus software and other software needs- ensure all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements- organize support, troubleshooting, and repair for IT equipment and networks- monitors online security for users and networks and takes appropriate steps to address security breaches if necessary- Establish relationships with technology and component vendors- Manage departmental budget and tracks spending on equipment and staff- Develop and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data- Thorough understanding of available technology and perform research to learn about innovative solutions and new releases- Responsible for the management of the organization's email accounts- Establish and implement effective safety protocols- Make recommendations for the improvement of the company's IT infrastructure and IT department- Maintenance of all information technology equipment- Manage the company's system firewall protection applications or software- Hire, develop, mentor, and train the IT staff- Account for backup of systems and all data

Miami, Florida, United States

- Ensure that all necessary mechanisms and inventories are in place for the smooth running of the organization’s system.- Oversees computer system and software maintenance and repair; assists with computer equipment purchasing and installation; and maintains networks and connectivity for users.- Assist the IT Director with the organization’s software needs; including carrying out the installation of all necessary software.- Maintain safe protection of the IT base of the company by installing necessary protection tools, such as Anti-virus software and other software needs.- Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements.- Organizes support, troubleshooting, and repair for IT equipment and networks.- Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary.- Establishes relationships with technology and component vendors.- Assists with asset management.- Develops and maintains emergency plans to address equipment, power, or security failure to ensure the preservation of technology and data.- Stay up to date on available technology and performs research to learn about innovative solutions and new releases.- Responsible for the management of the organization’s email accounts.- Make recommendations for the improvement of the company’s IT department.- Maintenance of all information technology equipment.- Manage the company’s system firewall protection applications or software.- Strong attention to detail and ability to swiftly respond to work demands.

Miami, Florida, United States

Miami, Florida

- Serve as Lead Specialist to the team, provide guidance and distribute work/projects as necessary- Provide advanced complex hardware and software support- Participate in and lead various IT projects intended to continually improve/upgrade infrastructure- Research, configure and install computer software packages, operating system upgrades and maintenance- Documentation of all support matters in software developed for tracking errors and failures- Consult with users to determine software, hardware or system functional specification in support of implementing new systems- Provide testing/modification of IT systems or programs, including prototypes, based on and related to user or system design specifications- Step in and cover as Supervisor, when Director of IT is out; handling all administrative functions- On board/train all new hires within the department- Cover all aspects of the Computer/IT Specialist when needed

- User support, responsible for troubleshooting all systems for conflicts and failure- Offer software systems support for all office development tools in the organization- Install/Configure: support computer,system hardware,switches,routers,support W.A.P, printers- Consults with users on projects requests or for problem resolution, designs and specifications to satisfy user needs- Provides technical support forall hardware and Citrix issues- Participate in various IT projects intended to continually improve/upgrade infrastructure- Assist in development and dissemination of policies and procedures for users; provides interpretation as required- Assisting 300+ users in resolving diverse hardware and software issues

- Guide and assist students with questions or concerns about technology- System checks for updates- Consultation and implementation of project ideas for the workplace- Support and maintain all computer functions- Ensure the availability, stability and securityof data and information services- Developed clear and presentable user procedures and training material- Computer maintenance around the whole campus; assembly and dismantling of equipment; office organization; installation of software/hardware.

- Created/Maintained an accurate inventory of hardware and supplies used on an every day basis- Documentation of all matters in software developed for tracking errors and failures- Developed new procedures for requirements gathering, needs analysis, testing, scripting anddocumentation to strengthen quality and functionality of business-critical applications- Rectified many issues by instituting best practices in system log analysis, backups, network operating center security- Work orders online- Organization of shop and warehouse

- Control of inventory- Computer actualizations- Incorporated user needs into cost-effective, secure and user friendly solutions- Organization of equipment in warehouse and work automobile- Reparationof electronic equipment, identification of technical faults