As a dedicated Project Management Office (PMO) professional, I played a crucial role in supporting Program Directors throughout the entire lifecycle of programs, demonstrating expertise in governance, reporting, document management, communication planning, risk management, and change management. Key responsibilities included:● Governance: Maintained an Action Log, tracking and ensuring timely resolution of action items by responsible stakeholders. Scheduled and planned internal and external calls, aligning with program requirements. Developed and managed RACI matrices for PMO, effectively delegating tasks to team members.● Reporting: Assisted Program Directors in crafting comprehensive program status reports and SteerCo reports, emphasizing program summaries and timelines. Conducted and hosted calls for reporting purposes. Oversaw PVM updates and approved timesheets for the PMO team based on forecasted hours. Updated MyRisk tool, ensuring accurate Risk and Issue reporting. Managed Change Requests (CR) reporting, providing status updates to Tower leads. Shared Meeting Minutes (MOM) post calls and tracked action items to meet timelines.● Document Management: Collaborated with Client PMO to establish and monitor Folder structures at the Client SharePoint. Created Folder structures and ensured proper document placement, fostering team alignment.· Communication Plan: Developed the Communication Plan and Organizational chart in collaboration with Program Directors.● Risk Management: Initiated and documented risks/issues in the Risk Log and MyRisk tool. Ensured Risk owners adhered to mitigation actions. Regularly updated the Risk Log and communicated risk status to Program Directors and Clients for external risks.● Change Management: Created and updated the CR Log, sharing knowledge of the Change Management process with the team. Provided necessary documentation for project CR approvals.

• Plan, develop, and execute short and long-range goals to meet workgroup and corporate objectives.• Partner with stakeholders to identify and execute cross-functional goals.• Develop, plan and lead communication with stakeholders, fostering positive relationships with all stakeholders and ensuring timely resource allocation.• Facilitating continuous improvement by harvesting lessons learned and identifying reuse opportunities.• Tasked with rescuing a series of releases that were crisis-driven and stabilize the process. Delivered subsequent releases using formal development methodology.• Demonstrated process management skills with the ability to execute against tight deadlines and remain agile to evolving requirements.• Automated validations which led to 9% savings of manual efforts.• Responsible for assessing performance, defining improvements, deploying process changes, and sustaining the long-term health of project and resource management processes.• Proactively highlighting & escalating delivery risks and issues to Senior Management, providing an independent view of project.• Identifying trends and improvement opportunities, highlighting proposed action plans to Senior Management.

● Manage daily execution of production projects & ensures timelydelivery with required quality.● Assist project manager with setting project milestones, timelines.● Monitor resource performance to ensure teams are functioning atpeak capacity.● Recognize, clarify, and prioritize project plan activities.● Provides subject matter expertise to the team to resolve processrelated risks and issues.● Attend meetings or programs to take minutes, collect information andprepare correspondence for participants. Maintain and updatewebsites that are related to the project.● Identify, Analyze and solve problems related to projects, processesand ensure timely escalations/mitigations.● Regular weekly project status reporting to the leadership team.

● Involvement in Production and Quality Checks of internal as well asoutsourced production.● Monitoring KPIs by managing tracking system in place.● Timely connect with all the stakeholders & management to shareproject status, issues & risks● Mentoring and supporting production team towards gaining excellenceof project activities