Umaima Twaites Email & Phone Number

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

- Conduct strategy and training sessions to ensure customers are onboarded in a manner that sets them up for success in adopting Clio’s suite of products- Work closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible- Perform data transformations and imports from various sources into the Clio product- Manage multiple client cases at a time with strict observance of associated tasks and… Show more - Conduct strategy and training sessions to ensure customers are onboarded in a manner that sets them up for success in adopting Clio’s suite of products- Work closely with Sales and Customer Enablement to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible- Perform data transformations and imports from various sources into the Clio product- Manage multiple client cases at a time with strict observance of associated tasks and deadlines (as defined by the department) Show less

Vancouver, Canada Area

– Worked with over 100 clients, including 5 enterprise clients– Responsible for onboarding clients onto the software, addressing and understanding their needs to recommend tools to optimize their events as well as communicating these needs into feature requests– Took ownership over the client and internal knowledge base by developing a process to create and audit articles, creating guidelines and best practices for article creation, andintroduced metrics to monitor article… Show more – Worked with over 100 clients, including 5 enterprise clients– Responsible for onboarding clients onto the software, addressing and understanding their needs to recommend tools to optimize their events as well as communicating these needs into feature requests– Took ownership over the client and internal knowledge base by developing a process to create and audit articles, creating guidelines and best practices for article creation, andintroduced metrics to monitor article efficacy Show less

– Monitored 3 communication channels (live chat, phone, and email) reponding to an average of 50 conversations per week with a median response time of 1 minute and an average close time of 1 hour– Supported clients on-site by providing real time tech troubleshooting

Vancouver, Canada Area

– Facilitated the onboarding and training of new staff members by creating training materials, presenting workshops, and providing ongoing peer-to-peer support– Shared academic resources, provided technical support, and basic library help in a timely manner, providing quality service and referrals during peak hours

Vancouver, Canada Area

– Collaborated closely with peers and stakeholders to develop strategic content and redesign elements to support first year students in their academic transition– Took ownership over project timelines to successfully write, film, and edit three videos in a self-directed environment

Vancouver, Canada Area

– Assisted in the logistics planning for Canada’s largest undergraduateresearch conference alongside 2 full-time staff members and 8 students– Managed the day to day communications for the conference, consisting of timely correspondence for over 200 student presenters, faculty supervisors, and campus partners

Vancouver, Canada Area

Vancouver, Canada Area

– Worked in collaboration with professional and student staff members to improve the space and care for the quality of the programming and resources represented in it– Assisted in the development, promotion and delivery of services, programs and workshops providing suggestions, ideas, and actions that respond to student need

Calgary, Canada Area

Calgary, Canada Area