Designed and implemented advanced QA automation frameworks within Procter & Gamble’s ServiceNowecosystem, utilizing Selenium, Cucumber, and ServiceNow Automated Test Framework. Collaborated withcross-functional agile teams to develop robust test strategies, addressing complex business requirements.Conducted functional, regression, and performance testing to ensure system reliability and seamless end-userexperience. Managed analytical expertise to identify critical system… Show more Designed and implemented advanced QA automation frameworks within Procter & Gamble’s ServiceNowecosystem, utilizing Selenium, Cucumber, and ServiceNow Automated Test Framework. Collaborated withcross-functional agile teams to develop robust test strategies, addressing complex business requirements.Conducted functional, regression, and performance testing to ensure system reliability and seamless end-userexperience. Managed analytical expertise to identify critical system defects, ensuring swift resolution andoptimized workflows. Delivered comprehensive test plans and documentation, enhancing project transparencyand stakeholder confidence.Responsibilities: Collaborate with business analysts, stakeholders, and project constituents to gather and clarifyrequirements for ServiceNow modules, ensuring thorough understanding of business functions andregression testing needs. Develop comprehensive test plans and strategies aligned with Procter & Gamble's operationalrequirements and ServiceNow configurations, outlining scope, approach, timelines, and deliverables. Design test data sets and scenarios to simulate real-world user interactions, ensuring robust validation ofbusiness-critical functions within ServiceNow. Create targeted test cases based on business workflows and end-user requirements, validating complexfunctionality with precision and thoroughness using ServiceNow Test Planning management. Show less

Developed and executed a comprehensive QA automation strategy for Coty Inc’s ServiceNow platform,employing Selenium, Cucumber, and Automated Test Framework methodologies. Engaged in lifecycle analysisto identify and mitigate risks during agile sprint cycles. Designed functional and regression tests tailored tobusiness-critical operations. Partnered with business analysts and developers to refine requirements andacceptance criteria. Delivered actionable insights through detailed… Show more Developed and executed a comprehensive QA automation strategy for Coty Inc’s ServiceNow platform,employing Selenium, Cucumber, and Automated Test Framework methodologies. Engaged in lifecycle analysisto identify and mitigate risks during agile sprint cycles. Designed functional and regression tests tailored tobusiness-critical operations. Partnered with business analysts and developers to refine requirements andacceptance criteria. Delivered actionable insights through detailed defect tracking and resolution, improvingoverall software quality and alignment with organizational goals.Responsibilities: Engaged in analyzing functional and technical requirements for ServiceNow platform enhancements,translating them into comprehensive, testable scenarios. Collaborated with business analysts andstakeholders to clarify acceptance criteria, ensuring that all testing conditions covered real-world use cases. Developed structured test plans and strategies to validate ServiceNow functionalities and integrations.Focused on regression testing, API testing, and automated test execution within Agile environments usingtools like Jira and ServiceNow Test Planning management. Created detailed schedules to ensure timelydelivery, accommodating project scope changes. Designed extensive test cases targeting both functional and non-functional requirements of the ServiceNowplatform. Scenarios included edge cases, negative testing, and business-critical workflows, ensuringcoverage for scalability, security, and reliability. Used test-driven development (TDD) and behavior-drivendevelopment (BDD) approaches with Cucumber. Built and maintained automated test scripts with Selenium and Cucumber, integrating ServiceNow’sAutomated Test Framework for streamlined regression testing. Focused on reusable scripts supportingServiceNow modules and custom workflows, adaptable to various development needs. Show less

Conducted comprehensive testing for an enterprise-level application, gathering critical project documentation,developing and executing test scripts, and ensuring data integrity through extensive database testing on DB2.Collaborated with technical teams to set up test environments, performed White Box and End-to-End Testing,and documented application behavior. Ensured timely completion of testing phases, delivering a robust andreliable application.Responsibilities:… Show more Conducted comprehensive testing for an enterprise-level application, gathering critical project documentation,developing and executing test scripts, and ensuring data integrity through extensive database testing on DB2.Collaborated with technical teams to set up test environments, performed White Box and End-to-End Testing,and documented application behavior. Ensured timely completion of testing phases, delivering a robust andreliable application.Responsibilities: Collaborated with developers and Business System Analysts (BSA) to gather Scope Documents, BusinessRequirement Documents, Functional/System Requirement Documents, and Design Specifications duringeach phase of the application development, ensuring thorough understanding and alignment of testingobjectives. Developed and executed test scripts using Test Director 8.0/7.6 AWE, and utilized Test Base for testplanning, execution, and bug tracking. Ensured comprehensive coverage of application functionalities byaligning test cases with business requirements. Worked closely with technical designers and architects to understand the requirements for testenvironment setup, assisting in the establishment of the necessary test environments and associatedinfrastructure to support various testing activities. Engaged in White Box Testing to assess the functionality of the code, ensuring that each componentoperated as expected. This involved a deep analysis of code structure, logic, and performance to identifypotential issues. Created and maintained test requirements, including setting attributes for each requirement andgenerating reports to track the status of these requirements throughout the testing lifecycle. Ensured thatall requirements were met as per the business needs. Show less

Optimized ERP systems (SAP, Oracle, Microsoft Dynamics) to drive business growth, leveraging data analysisand visualization expertise to inform decision-making. Integrated ERP with process and quality managementsystems, and managed MES applications to streamline operations. Collaborated with IT teams to ensureseamless system integration, resulting in enhanced operational efficiency, improved user experience, andminimized downtime. Successfully guided software version control and… Show more Optimized ERP systems (SAP, Oracle, Microsoft Dynamics) to drive business growth, leveraging data analysisand visualization expertise to inform decision-making. Integrated ERP with process and quality managementsystems, and managed MES applications to streamline operations. Collaborated with IT teams to ensureseamless system integration, resulting in enhanced operational efficiency, improved user experience, andminimized downtime. Successfully guided software version control and troubleshooting efforts to ensureoptimal system performance.Responsibilities: Developed, maintained, and optimized ERP systems (SAP, Oracle, Microsoft Dynamics) to align withorganizational goals, ensuring optimal functionality, configuring system settings, managing user access, andperforming regular updates for seamless operations. Conducted comprehensive data analysis, reporting, and visualization using SQL, Power BI, and Tableau toprovide actionable insights for decision-making, extracting data from various sources, performingstatistical analyses, and creating visual dashboards highlighting key performance indicators. Provided user training and support to ensure personnel proficiency in using ERP systems effectively,developing training materials, conducting workshops, and offering one-on-one support to address specificuser needs and maximize system benefits across the organization. Created and maintained comprehensive process documentation to ensure clear definition and accessibilityof procedures related to ERP systems, documenting workflows, system configurations, and troubleshootingguides for knowledge transfer and consistency in system usage and maintenance. Show less