Umang Gupta Email and Phone Number
Umang Gupta work email
- Valid
Umang Gupta personal email
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As a goal-oriented professional who’s been delivering successful IT solutions to healthcare organizations for over 16 years, I specialize in improving support service delivery and project management across client organizations. Below are a few aspects that I believe position me as a strong, experienced process and operational change advocate:BUSINESS DEVELOPMENT: I have established myself as an enabler, meaning that I work on the embedding of support services into client strategic roadmaps, deliver outstanding business results and grow ROI across the client base. This has led to substantial business growth for the support services organization, increased Client base, revenue and employee headcount in the region.CLIENT RELATIONSHIPS: I work directly with large healthcare organization’s executive leadership, cultivating lasting strategic partnerships that trigger client referrals.PROCESS IMPROVEMENT: I developed several processes allowing for a better support service delivery to our clients, one of them being to enhance the transition of projects going live to support. Also, I advanced the success measurement process to help grow employee productivity and gain efficiency in support delivery.EMPLOYEE GROWTH: I advocate for continuous professional development and encourage employee training on the organizational level as an effective tool to build a healthy pipeline of talent for new business opportunities.AUTOMATION: My goal has always been to streamline processes for our clients, making service delivery and support seamless across all tiers. For that reason, I co-initiated the development of a tool that allows for better incident monitoring and promoted the delivery of world-class client support.If you would like to connect or know more about my professional story, please send me an InMail message or email me at umang83@gmail.comKey Strengths:Managed Services Delivery | Project Management | Program Management | Change Management | Strategic Planning | Operations Management | Business Optimization | Employee Satisfaction | Resource Optimization | Support Services | Professional Services | Six Sigma | Client Relationships | Strategic Partnerships | Cost Optimization | People Management | Collaboration | Sales | Client Success
Oracle
View- Website:
- oracle.com
- Employees:
- 202102
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Director, Customer Success | Europe And Latin AmericaOracleLondon, Gb
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Director, Customer Success | United Kingdom, Europe & Latin AmericaOracle Feb 2024 - PresentLondon, United Kingdom
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Product Support Senior Manager, Middle East And AfricaOracle Feb 2023 - Jan 2024Dubai, United Arab EmiratesI operationalize and successfully deliver managed services (across all tiers of support) in Middle East and Africa. I manage a value-driven organization with 25+ program managers, project managers and solution architects leading client engagements in UAE, Qatar, Saudi Arabia, Kuwait and Egypt.
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Senior Manager - Middle East & Africa (Regional Manager)Cerner Corporation Oct 2015 - Jan 2023Dubai, United Arab EmiratesI managed an organization with 20+ program managers, project managers, and solution architects leading client engagements across the region. I streamlined the business development process, ensured efficient Support Service delivery and facilitated client transitions to the managed services model across the Middle East region. I also facilitated cross-functional, multifunctional collaboration within the organization to drive client operational success.Honored with the following company accolades:o 2021: Awarded Support Employee of Year worldwide for delivery exemplary Client experience o 2019: Management Champion Award for enhancing employee satisfaction through structured-role development programso 2018: Leadership Excellence Award for leading cross-organizational process improvementso 2017: Leadership Excellence Award for development of role-specific scorecards leading to employee productivity gains -
Senior Client Engagement Leader (Program Manager)Cerner Corporation Mar 2014 - Sep 2015Qatar & Saudi ArabiaI led several client support engagements across the two countries, aligned the clients to Cerner's best standards, enhanced the end-user experience, showcased value outcomes delivered, building a culture of referenceability. In addition to business expansion, I contributed to establishing the IT Service management model for our new clients in the region, which led to enhanced support service delivery. Also, I co-initiated the development of a tool that allows for better incident monitoring to provide world-class client support.Honored with the following company accolade:o 2015: Awarded ‘Associate of the Year’ Worldwide for delivering outstanding client results and initiating the development of a monitoring tool adopted across all Cerner clients globally.
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Client Engagement Leader (Senior Project Manager)Cerner Corporation Jan 2013 - Feb 2014Saudi ArabiaI led a team of cross-functional employees to enhance system performance for our client. The project was successfully accomplished, leading to long-term partnership growth and business expansion in the region. Also, I oversaw several multifaceted projects, ensuring time and cost-effectiveness through substantial resource optimization, effective needs forecasting, and process automation.Honored with the following company accolade:o 2014: Awarded the ‘Cerner Masters’ presented to the top 1% of associates worldwide. Achieved this by delivering an elevated client experience
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Solution Architect - Imaging (Pacs) / RadiologyCerner Corporation Jul 2007 - Dec 2012Uae & IndiaI managed Client relationships in the Middle East and Malaysia with Cerner solutions technical support. Also, I led the support and advisory for 6 Cerner solutions: Radiology, Imaging, CPDI, 724, PCLA, and Bedside Medical Device interface (BMDI). I developed an application-monitoring tool to identify, resolve client issues and problems related to radiology and PACS solutions, which significantly boosted client satisfaction. In addition, I was part of pre-sales Cerner Solution demos and the Cerner quality assurance team. Honored with the following company accolades:o 2011, 2012 & 2013: Recognized thrice with ‘Cerner Excellence’ award for exemplary Cerner solution supporto 2011 & 2012: Received 5 ‘All Star’ awards from clients for outstanding performance on-siteo 2008 & 2010: Acknowledged thrice at Cerner Townhall for exemplary performance in Radiology support
Umang Gupta Skills
Umang Gupta Education Details
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First Class - Distinction
Frequently Asked Questions about Umang Gupta
What company does Umang Gupta work for?
Umang Gupta works for Oracle
What is Umang Gupta's role at the current company?
Umang Gupta's current role is Director, Customer Success | Europe and Latin America.
What is Umang Gupta's email address?
Umang Gupta's email address is um****@****ail.com
What schools did Umang Gupta attend?
Umang Gupta attended Bharati Vidyapeeth.
What are some of Umang Gupta's interests?
Umang Gupta has interest in Taking New Adventures/ Challenges.
What skills is Umang Gupta known for?
Umang Gupta has skills like Healthcare Information Technology, Business Analysis, Requirements Analysis, Project Management, Integration, Leadership, Program Management, Software Project Management, Process Improvement, Healthcare Consulting, Change Management, Team Building.
Who are Umang Gupta's colleagues?
Umang Gupta's colleagues are Teresa Butler, 陈林强, Benjamin Wheeler, Alexandra Clymer, Charles Hu, Tony K., Jean-Christophe Plazanet.
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Umang Gupta
Chief Executive Officer At Shree Tirupati Motors Kanpur Hero Motocorp Ltd.Newcastle Upon Tyne -
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