Managed a high volume of incoming inquiries, redirecting students to the appropriate advising staff for specialized assistance, resulting in a 20% increase in student satisfaction ratings.Collaborated with professional staff on special projects enhancing student engagement initiatives, leading to a 15% increase in student participation in extracurricular activities on campus.Assisted students in scheduling advising appointments and provided guidance in accessing Cross-College Advising Services.

Implemented Java algorithms to optimize applications leading to a decrease in software bugs and enhanced user experiences.Collaborated with other departments to integrate ERP software with existing systems, resulting in a $2000 decrease in operational costs per month from improved data integration and analytics.Established a Git version control system for team projects, resulting in a 20% reduction in code conflicts and ensuring seamless collaboration among team members.

Worked as a sales and operations intern at a jewelry store and sold more than $8,000 worth of gold over a period of 3 months.Reduced the time taken to check inventory from 30 minutes to 10 minutes by creating a new inventory management system.Utilized exceptional customer service skills to build strong relationships with clients, leading to a 15% increase in repeat business.