Umar Arshad Email & Phone Number

Toronto

Mississauga, Ontario, Canada

• Providing software and hardware support for Pharmacy automation, cash recycler, ATMs, and POS Systems
• Efficient installation involves loading the software, configuring the system per client requirements, bringing the unit into service, and testing for functionality to ensure the equipment is ready to use and reduce the.
• Enhanced troubleshooting skills utilizing the following steps to repair equipment by investigating, isolating, repairing, and testing the problem to resolve the issue in a timely manner
• Implementing preventive maintenance on site visits to increase the useful life of equipment and reduce the risk of future calls
• Reliable team member that always trains and supports colleagues to troubleshoot a complex problem and helps to onboard new team members
• Communicates with clients regarding the ongoing issues as to what caused the problem and to confirm the problem is resolved

Mississauga

• Installation, maintenance and repair of financial and ATM products and recommending system improvements and alternative methods and techniques to extend the useful life of products
• Troubleshooting customer issues by conducting tests to determine the problem and resolving the issue by repairing or replacing the component within a timely manner
• Diagnosing breakdown of assets, performing periodic preventive maintenance on assigned products, and maintaining inventory of equipment on hand
• Providing customers with the highest degree of customer service by maintaining confidentiality of service information to ensure continuity of customer relations with NCR Corporation
• Documenting service and installation performed and tracking all expenses respective to each assignment by completing detailed reports and logs in order to assist the billing department to prepare accurate invoices for.

Mississauga

• Analyze the device to troubleshoot the error with the device and determine the most efficient method to solve the problem
• Conduct repairs on customer electronic products including computers and mobile wireless device within the required time frame
• Communicate with customers person-to-person at the customer counter area or via phone and/or email in a manner which strengthens The Source Brand
• Maintain test equipment and tools in proper working condition and report any potential problems or unsafe situations to supervisors and/or senior management
• Follow and promote published policies related to health and safety rules specific to the workplace as provided by senior management
• Accurately completing customer billing

• Analyzed the geothermal output levels and determined the optimal distribution system to be implemented based on geographical requirements
• Analyzed the dynamic behaviour of power plant and system, eliminated or decreased the abnormal situations, breakdowns conditions
• Understood and ensured compliance with safety regulations and quality standards to achieve safety and reliability of service
• Effectively worked and communicated with design, operation, engineers, purchases and other team staff to achieve project completion within a cost and time constrained environment
• Observed, analyzed and prepared reports which identified areas of concerns and suggested areas to change field parameters
• Assisted in the design and development of new control systems to improve system productivity, optimization, and stability

Master'S Degree, Engineering Management Program

Engineer'S Degree, Electrical And Electronics Engineering