Omar Ashour Email and Phone Number

Marketplace & Platform Management SpecialistStrategically led and optimized product listings, stock updates, and new product launches on major platforms such as Mumzworld, WordPress, Noon, Amazon, ZID, and more, enhancing visibility and driving a 15% increase in product availability efficiency.Performance Marketing ExpertDeveloped and executed data-driven PPC campaigns that boosted targeted traffic and achieved a 20% increase in conversions. Leveraged data analytics to continuously optimize ROI across multiple platforms.E-commerce Website DeveloperDesigned, developed, and maintained high-performing, secure WordPress and Shopify websites, improving load time by 25% and enhancing user experience.IT Support SpecialistProvided comprehensive IT support, troubleshooting network issues, and installing/updating OS (Windows and macOS), reducing downtime by 30% and ensuring seamless business operations.Data & Analytics ProfessionalImplemented advanced tracking solutions via Google Tag Manager, Facebook Pixel, TikTok Pixel, Snap Pixel, and LinkedIn analytics, leading to a 20% improvement in customer behavior insights and user journey mapping.CRM & Email Marketing ManagerSpearheaded CRM system management and executed targeted email marketing campaigns, achieving a 25% increase in open rates and customer retention.Event Planning & Promotions CoordinatorPlanned and executed impactful online and offline marketing campaigns, including events and promotions, driving a 30% uptick in customer engagement and brand awareness.

E-Commerce Strategy LeadDeveloped and executed comprehensive e-commerce strategies, driving revenue growth, market expansion, and an enhanced customer experience.Team Leadership ExcellenceLed and mentored a high-performing team of managers, analysts, marketers, and developers, fostering collaboration and innovation, boosting productivity.Market Research ExpertStayed updated on industry trends, consumer behavior, and emerging technologies to identify growth and innovation opportunities.Merchandising & Product ManagementManaged product selection, pricing, and presentation to maximize sales and profitability, improving click-through rates and customer interest.Customer Experience OptimizerEnhanced the online shopping experience by optimizing website functionality, navigation, and mobile responsiveness, increasing user satisfaction.Digital Marketing StrategistPartnered with the marketing team to implement effective digital marketing campaigns, including SEO, SEM, and social media strategies, boosting traffic and engagement.Analytics & Reporting SpecialistUtilized data insights to monitor KPIs, assess performance, and make informed decisions, improving online sales and customer interaction metrics.Inventory Management CoordinatorCollaborated with supply chain teams to optimize inventory, reducing stockouts and overstock issues.Payment & Security OversightEnsured secure and reliable online payment systems, maintaining compliance with industry standards.Budget ManagementDeveloped and managed e-commerce budgets, effectively allocating resources to meet strategic goals.

Anti-Piracy & Copyright Protection SpecialistConducted comprehensive investigations to detect and address instances of online piracy and copyright infringement, reducing unauthorized distribution by 20%.Digital Platform Monitoring ExpertMonitored digital platforms, websites, and file-sharing networks to identify and mitigate unauthorized content distribution, enhancing protection strategies.Legal Collaboration PartnerCollaborated with legal teams to initiate legal proceedings against infringers, supplying critical evidence and strengthening case outcomes.Partnership BuilderForged partnerships with content creators, publishers, and platforms, implementing anti-piracy measures that reduced infringements and supported copyright enforcement.Trend & Technology AnalystStayed current with piracy trends and emerging technologies, enabling the creation of innovative strategies to combat infringement effectively.Stakeholder Communication FacilitatorEstablished and maintained communication channels with external stakeholders, including law enforcement and industry associations, facilitating information exchange and boosting anti-piracy efforts.Reporting & Analysis SpecialistPrepared detailed reports on piracy trends, assessed impacts, and evaluated the effectiveness of anti-piracy initiatives to inform strategic improvements.Training & Guidance LeaderProvided training and guidance to internal teams and external partners, promoting best practices for intellectual property protection and fostering a proactive IP rights culture.

Media Campaign StrategistPlanned and executed targeted media campaigns to reach defined audiences, optimizing ad placement for increased engagement.Negotiation & Rate SpecialistCompared and negotiated competitive rates for ad space and airtime, maximizing ad spend value.Budget & Media Plan OptimizerDeveloped and adjusted media plans and budgets to achieve the best media mix and campaign performance.Campaign Scheduler & Performance EnhancerPrepared and managed campaign schedules, making necessary adjustments to boost effectiveness.Innovative Platform ExplorerExperimented with new platforms and channels to expand reach and engage audiences.Creative Ad Display ManagerEnsured ads were creatively designed and appropriately displayed, enhancing campaign impact.Cost & ROI AnalystMonitored media costs and analyzed ROI, identifying areas for cost-efficiency improvements.Client Relationship BuilderProvided regular client reports, built strong relationships, and delivered comprehensive digital marketing plans.Performance AnalystAnalyzed business and campaign performance using digital tools, offering data-driven insights.Campaign DeveloperDeveloped and managed campaigns on Facebook/Instagram and Google AdWords, generating qualified leads.Lead Generation SpecialistExecuted lead campaigns across platforms, increasing client acquisition.Digital Campaign ManagerSet up and monitored campaigns on Snapchat and Twitter, optimizing results.SEM & Keyword SpecialistCreated search engine marketing (SEM) campaigns, conducting keyword research to improve performance.Competitive AnalystProvided industry analysis and research to stay ahead of trends and refine strategies.Media Reporting & Strategy SpecialistPrepared reports on campaign outcomes and developed media strategies aligned with client goals.

E-commerce Platform ManagementManaged multiple e-commerce platforms (Jumia, Amazon, Noon, TFK, MITCHA) overseeing product creation, order processing, returns management, finance handling, and promotions. Achieved a 15% reduction in order processing time through streamlined workflows.Strategy Development & ImplementationDeveloped and executed comprehensive e-commerce strategies focused on website development, online marketing, and optimizing the customer experience, driving a 20% increase in online sales.Cross-functional CollaborationWorked closely with marketing, sales, and IT teams to ensure cohesive execution of e-commerce initiatives, enhancing overall project efficiency.Performance Analysis & ReportingAnalyzed sales trends, customer behavior, and website analytics, providing detailed reports that informed strategic decisions and improvements.Operational OptimizationIdentified areas for improvement in site speed, product content, and customer service. Implemented changes that increased customer satisfaction scores by 10%.Industry Trends & Best PracticesStayed up-to-date with industry trends, recommending strategic adjustments to align with best practices and improve competitiveness.External PartnershipsBuilt and maintained strong relationships with vendors, agencies, and service providers, ensuring high-quality support and resource alignment.Budget & Resource ManagementManaged e-commerce budgets and resources efficiently, ensuring maximum ROI and effective allocation of company assets.

E-commerce Platform ManagementManaged major e-commerce platforms (Jumia, Amazon, Noon, Homzmart), overseeing product creation, order handling, returns management, financial transactions, and promotional campaigns. Improved operational efficiency and accuracy in product listings and updates.E-commerce Strategy DevelopmentDeveloped and implemented comprehensive e-commerce strategies encompassing website optimization, digital marketing, and customer acquisition and retention, resulting in increased traffic and engagement.Product & Inventory OversightOversaw product listings, pricing strategies, and inventory management, ensuring timely updates and alignment with sales forecasts to minimize stockouts.Performance Data AnalysisAnalyzed and interpreted e-commerce performance data, identifying trends and actionable opportunities for optimization that led to revenue growth.Digital Marketing Campaign ExecutionDeveloped and executed targeted digital marketing campaigns, including paid search, social media advertising, and email marketing, achieving measurable increases in conversion rates.Cross-functional CollaborationCollaborated with marketing, sales, and operations teams to align e-commerce initiatives with broader business goals, fostering unified strategies.Vendor & Partner ManagementManaged relationships with e-commerce partners and vendors, negotiating contracts to meet service level agreements and ensure optimal partnerships.Industry Trends & Best PracticesKept up-to-date with e-commerce trends and industry best practices, recommending and implementing process improvements and new initiatives for competitive advantage.Brand AmbassadorActed as a brand ambassador for Line Sleep Egypt, maintaining a positive and professional brand image in all e-commerce activities and interactions.

Sponsored Products & Advertising Campaign ManagementManaged client-sponsored product and advertising campaigns, overseeing ad creation, precise targeting, bidding strategies, and continuous optimization to enhance performance and client ROI.Performance Monitoring & Client ReportingMonitored campaign performance and provided detailed reports and insightful analysis to clients, facilitating data-driven decisions and improving campaign outcomes.Sales Collaboration & Upselling OpportunitiesPartnered with sales teams to identify and capitalize on opportunities for upselling and cross-selling advertising services, contributing to revenue growth.Product & Engineering Team CollaborationCollaborated with product and engineering teams to develop and refine advertising tools and features, improving client offerings and user experience.Customer Service ExcellenceDelivered exceptional customer service and support, promptly addressing client concerns and ensuring a high level of client satisfaction.Industry Research & Best PracticesConducted ongoing research and analysis to remain informed about industry trends and best practices, applying findings to optimize advertising strategies.Event Participation & NetworkingRepresented Jumia Egypt at industry events and conferences, promoting advertising services and building relationships with potential clients, enhancing brand visibility.Brand AmbassadorActed as a dedicated brand ambassador for Jumia Egypt, maintaining a positive and professional image in all client interactions.

Customer Service Response ManagementResponded to customer inquiries and complaints via email, phone, and social media, ensuring timely and professional communication that improved customer satisfaction scores.Product & Service Information ProviderDelivered accurate product and service information, resolving customer issues effectively to foster trust and loyalty.Cross-functional CollaborationWorked closely with operations, logistics, and sales teams to streamline processes and ensure a seamless customer experience.Issue Escalation & ResolutionIdentified and escalated complex issues to management when necessary, contributing to efficient problem resolution.Record ManagementMaintained detailed and accurate records of customer interactions, transactions, and complaints to support data tracking and analysis.Customer Service Standards ImprovementContinuously enhanced customer service standards and processes, resulting in a more efficient and satisfactory customer experience.Training & Development ContributionContributed to the development of customer service training materials and assisted in training new team members, promoting best practices and consistency.Brand AmbassadorActed as a representative for Jumia Egypt, maintaining a positive brand image in all customer interactions and communications.Product & Industry KnowledgeStayed informed about product and service offerings as well as industry trends, enabling the delivery of top-tier customer service.

Customer Service Response ManagementResponded to customer inquiries and complaints via email, phone, and social media, ensuring timely and professional communication that improved customer satisfaction scores.Product & Service Information ProviderDelivered accurate product and service information, resolving customer issues effectively to foster trust and loyalty.Cross-functional CollaborationWorked closely with operations, logistics, and sales teams to streamline processes and ensure a seamless customer experience.Issue Escalation & ResolutionIdentified and escalated complex issues to management when necessary, contributing to efficient problem resolution.Record ManagementMaintained detailed and accurate records of customer interactions, transactions, and complaints to support data tracking and analysis.Customer Service Standards ImprovementContinuously enhanced customer service standards and processes, resulting in a more efficient and satisfactory customer experience.Training & Development ContributionContributed to the development of customer service training materials and assisted in training new team members, promoting best practices and consistency.Brand AmbassadorActed as a representative for Jumia Egypt, maintaining a positive brand image in all customer interactions and communications.Product & Industry KnowledgeStayed informed about product and service offerings as well as industry trends, enabling the delivery of top-tier customer service.

Customer Service & Support SpecialistProvided exceptional customer service through email and chat channels, ensuring timely and accurate responses to customer inquiries and concerns, which improved customer satisfaction scores.Customer Service Tool UtilizationEffectively used Jumia Egypt's customer service tools to access customer information, product details, and order specifics, delivering precise and relevant assistance.High-Volume Inquiry ManagementHandled a high volume of customer inquiries, maintaining thorough documentation and ensuring timely resolution to maintain service efficiency.Issue Escalation & CoordinationIdentified and escalated complex issues to appropriate departments or supervisors to ensure prompt and effective resolution.Professional & Positive Customer InteractionMaintained a professional and positive demeanor in all email and chat interactions, enhancing the overall customer experience.Continuous Product & Policy Knowledge UpdateRegularly updated product, service, and policy knowledge to provide accurate and current information to customers.Performance Metric AchievementConsistently met or exceeded key performance indicators, including response time, email and chat quality, and customer satisfaction targets.Call Center Representative ExperienceDelivered exceptional service via phone, email, and chat, ensuring prompt and accurate inquiry resolution. Maintained comprehensive documentation for efficiency and escalated complex issues as needed.

Customer Service & Support SpecialistDelivered exceptional customer service through phone calls, emails, and chat, ensuring timely and accurate resolutions to inquiries and concerns, contributing to increased customer satisfaction.Customer Interaction Tool UtilizationLeveraged Jumia Egypt's customer service tools to access customer data, product details, and order information, ensuring precise and relevant assistance.High-Volume Inquiry ManagementEfficiently managed a high volume of customer inquiries and concerns, maintaining comprehensive documentation and ensuring prompt resolution.Issue Escalation & CoordinationIdentified and escalated complex issues to the appropriate departments or supervisors, ensuring efficient and effective resolutions.Professional Customer InteractionMaintained a positive and professional demeanor in all interactions, fostering a positive customer experience and building trust.Ongoing Product & Policy Knowledge EnhancementContinuously updated product, service, and policy knowledge to provide accurate, current information, enhancing service reliability.Performance Metrics AchievementConsistently met or exceeded key performance metrics such as call quality, handle time, and customer satisfaction, demonstrating high levels of efficiency and customer service excellence.

Quality Assurance Process DevelopmentDeveloped and implemented comprehensive quality assurance processes and procedures to ensure products and services met or exceeded customer expectations, enhancing overall service quality.Compliance Audits & InspectionsConducted regular audits and inspections to maintain compliance with regulatory standards, identifying areas for improvement and ensuring adherence to quality benchmarks.Data Analysis & Performance MonitoringAnalyzed data and performance metrics to identify trends, root causes, and areas for improvement, contributing to strategic enhancements in quality practices.Cross-departmental CollaborationWorked collaboratively with various departments to establish and implement best practices for quality assurance, aligning company-wide standards and efforts.Employee Training Program DevelopmentDesigned and implemented training programs for employees, ensuring quality standards were well understood and consistently applied across teams.Customer Complaint Investigation & ResolutionInvestigated and effectively resolved customer complaints related to quality issues, maintaining customer trust and satisfaction.Quality Documentation ManagementMaintained up-to-date and accurate quality assurance documentation to support regulatory compliance and internal reference.

Restaurant Partner Account ManagementManaged a portfolio of restaurant partners, serving as the primary point of contact and delivering exceptional customer service and support to foster strong business relationships.Relationship Building & Partner EngagementBuilt and maintained strong relationships with restaurant partners to ensure high satisfaction levels and increased engagement with the Talabat platform.Data Analysis & Performance OptimizationAnalyzed data and performance metrics to identify growth opportunities for restaurant partners, supporting them in increasing sales and revenue on the platform.Marketing & Promotion Strategy DevelopmentCollaborated with restaurant partners to develop and execute marketing and promotional campaigns, enhancing their visibility and boosting sales.Cross-functional CollaborationWorked closely with internal teams such as sales and operations to ensure a seamless experience for restaurant partners, aligning strategies for optimal performance.Training & Partner SupportProvided ongoing training and guidance to restaurant partners to maximize their utilization of the Talabat platform, driving improved results and user satisfaction.Issue Resolution & EscalationAddressed and resolved issues raised by restaurant partners, escalating as needed to ensure timely and effective solutions.

High-Volume Customer Inquiry ManagementHandled a significant volume of inbound customer inquiries via phone, email, and chat, ensuring timely and professional responses to maintain high customer satisfaction levels.Customer Needs Assessment & Solution ProvisionIdentified and assessed customer needs, providing appropriate solutions and assistance to enhance customer experiences and satisfaction.Issue Troubleshooting & ResolutionEffectively troubleshot and resolved customer issues, complaints, and concerns, achieving a high rate of successful resolutions and customer satisfaction.Order Processing & Account ManagementProcessed orders, returns, and exchanges with accuracy and efficiency. Managed and updated customer accounts, including payment processing, ensuring smooth transactions.Cross-departmental Communication & Issue EscalationCollaborated with other company departments to resolve customer issues and escalated complex cases as needed to ensure timely and effective resolutions.Performance Target AchievementConsistently met or exceeded performance targets related to customer satisfaction, call handling time, and quality assurance, contributing to overall service excellence.