Umar Aziz Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Major Areas1) Incoming quality control (IQC)2) Process/Line quality control (PQC/LQC)3) Outgoing quality control (OQC)4) Product Defective Rate Control 5) New Model Testing and Competitor Analysis Collaboration with Chinese and Reporting to Head Quarters. FG Audit at Production Line and Warehouses. Market Quality Issues Tracking after improvement from factory Side. Product Defective Rate and Service Complaint Rate Calculation. New Models Issues Tracking  Local Factory Lab Testing Facility Audit New Model Testing and Competitor Analysis Market Survey and Dealer visits for market quality monitoring and feedback. Warehouse Audit for Stacking, Loading and unloading standards. Customer Services Branch and Complaints Audit

Lahore, Punjab, Pakistan

Training Conduction for Service Engineers, Branch Staff, and Call center agents.Implementation of Soft Skills and Development of Customer Care CultureRecruitment of Service Engineers & branch supervisorsPart Claim and Quality claim settlement with the factory.Service Bom and Technical Material up-dation in system.Return faulty Part Analysis Sale Return Unit AnalysisPart Consumption Analysis Service Operation, Standards, and Warranty policy making.Sale Return Approval/Part Replacement Approval for Special Cases.

Lahore, Pakistan

 Social Media Escalations and VIP Complaints Handling RMA Report compilation and claim settlement with the vendor. Part Claim and Quality claim settlement with the factory. E-commerce queries and complaints Handling Service Complaints Analysis (Repeat, Reminder, Reopen).

Master Of Science - Ms, Electrical And Electronics Engineering

Activities and Societies: Crickect, Soical Media , Travelling and tourism

Master Of Science - Ms, Electrical Engineering

Bachelor Of Science - Bs, Electical Engineering