Umar Ejaz Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Nigeria

• Leading TIBCO Operations and planning team for Etisalat Nigeria.• Delivered TIBCO project for Etisalat Nigeria and now managing day to day operations and newrequirements from Customer.• Responsible for application software upgrades and migration.• Responsible for maintenance of above TIBCO components (TIBCO API-X, BW, BE, FC and EMS).• Responsible for Supporting, enhancing, migrating existing production application and implementing newinterfaces. Recommend new solutions and resolve difficult problems.• Strong focus on documentation and development standards. Experience managing a fully integrated highlyavailable application environment.• Produce technical requirements, test and implementation plans, and project task documentation for newimplementations or changes to system.• Perform in a collaborative manner by coordinating changes while maintaining a positive relationship withteam members, external consultants and vendors, business partners, interfacing application system contactsand numerous technology services groups.• Produce and update necessary system monitoring and recovery documentation as required.

Lahore

• Lead a team of CRM Architects.• Handling future developments in BSS CRM domain.• Siebel CRM, Order Management, Customer Experience Management and Campaign Management.• Analysis of requirement documents & participation in solution review sessions.• Act as CRM Architect for business & translating business needs into functional requirements.• Working with Oracle Technical Support & different vendors.

• Working as Solution Architect and Lead Consultant on several Projects.• Leveraging a broad set of professional and technical skills to deliver the right solution to clients.• Drive the creation of features and products that meet the clients' requirements with effective, robust and intuitive high quality BSS solutions.• Leading technology workshops and discussions that interpret the customer’s business requirements and in the definition of appropriate solutions and scope locking.• Initial, High-level & Low-level requirement analysis/gathering from Client side for project initiation.• Creating technical / functional documents (SOC, SOW, FRS, BPD etc) during scoping sessions.• Creating Proposed Solution (PS) and Proposed Solution Tech Specification (PSTS).• Creation & Finalization of FRS document with clients, Effort Estimation & FRS signoff.• Maintain a strong understanding of appropriate industry standards and typical solutions provided by competitors

Islamabad

Reviewing Business requirements and shaping them into Technical document. Designed end to end IT Solution/Operational model for multiple projects in BSS domain (Siebel MNP, Middleware (TIBCO),Service Fulfilment and SIP (Single interface provisioning).Ensured designs adherence to agreed design standards and methods, and complete project management,managing subject matter experts and application designers to ensure the coherency of end-to-end designsResponsible for Unit and Integration Testing of Functional/Technical/Business requirement.Successfully implemented BSS Release on, Single interface provisioning and Service Activation.Successfully Upgraded Oracle 11g for BSS MNP, TIBCO and Provident (Service Activation/fulfillment).Successfully Upgraded Applications for BSS MNP, TIBCO and Provident (Service Activation/fulfilment).Closely work with development team by performing architecture and code reviews to make sure systems are built according to design specifications for Siebel MNP/ Middleware and service fulfilment.Involved in the meetings with Business to implement new requirements for Marketing.Responsible for Technical analysis, design and development of new requirements on Provisioning system,TIBCO, MNP and SIP.

Islamabad

Looking operations of Enterprise Middleware (ESB), Service activation and MNP platforms.Ensured operational KPIs of service activation, order management/fulfillment and MNP platform.Successfully implemented environment monitoring of BSS Applications. Managed capacity and availability of Enterprise Middleware, MNP, CRM and Provisioning platforms.Ensured availability of BSS applications data for on time and effective usage by business teams.Worked with business teams as an analyst for implementation of various projects and platform integrationsDelivered various process improvement initiatives like bulk provisioning, Service activation. Worked closely with business intelligence and data warehouse for extraction and analysis of consumers and usage data.Implemented process of change management in BSS for timely and accurate BSS-wide implementationWorking with multiple vendors like Accenture, Tibco Inc., iconnective & Evolving Systems Inc.Responsible for compiling all the impacted areas for Provisioning and Middleware and to allocate resources from team for better understanding and exceptional operational excellence needsLooking complete Evolving Systems integration with CBS (Operational Perspective)

Islamabad

RESPONSIBILITIES:• Maintain Provisioning, TIBCO and MNP Operations, improved and aligned with business.• Ensure service management of Provisioning, TIBCO and MNP Operations.• I am responsible for support and development of Telenor Pakistan’s Provisioning, Middleware (TIBCO) and MNP module• I am involved in Provisioning, Middleware operations and support to other departments.• I also lead MNP Operations Team for day to day issues.• Diagnose application/data issues and get them resolved• Responsible for achieving departmental KPIs• Establish and maintain good working relationships with internal customers and vendors.• Application, administration, configuration• Analyze new requirements and design optimal solutions for sustainable performance.• Provide support in testing of new changes in system.• Product implementation and rollout support.• Documentation of processes and procedures• Keep track of available and utilized capacity in Provisioning, TIBCO and MNP.• Keep track of software user and support licensing.• Maintain SLA over trouble tickets and take corrective measures permanently fix the issues.• Benchmarking of IT systems for capacity planning and infrastructure upgrade• Offline bulk Provisioning of prepaid subscribers• Recon activities• Provident administration and monitoring

Islamabad

RESPONSIBILITIES:• Handling Customer Complaints.•Responding/Solving complaints related to Mobilink IT applications/services/VAS/Network entities like HLR, IN •Providing first line of support to customer all type of complaints a customer usually face (GPRS, Charging,VAS, Call Connectivity and Campaigns)• Respond to and investigate customer inquiries, concerns and issues via phone and email in a timely and courteous manner• Document all actions and responses.•24/7

Islamabad

RESPONSIBILITIES:• Saints (System Application for Internal Support) Customer support• FTP(file transfer protocol)• DHCP(Cables(Straight- Cross)• Dynamic host configuration protocol• Mail Migration and Domain joining