Umar Ejaz Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Nigeria

• Leading TIBCO Operations and planning team for Etisalat Nigeria.
• Delivered TIBCO project for Etisalat Nigeria and now managing day to day operations and newrequirements from Customer.
• Responsible for application software upgrades and migration.
• Responsible for maintenance of above TIBCO components (TIBCO API-X, BW, BE, FC and EMS).
• Responsible for Supporting, enhancing, migrating existing production application and implementing newinterfaces. Recommend new solutions and resolve difficult problems.
• Strong focus on documentation and development standards. Experience managing a fully integrated highlyavailable application environment.

Lahore

• Lead a team of CRM Architects.
• Handling future developments in BSS CRM domain.
• Siebel CRM, Order Management, Customer Experience Management and Campaign Management.
• Analysis of requirement documents & participation in solution review sessions.
• Act as CRM Architect for business & translating business needs into functional requirements.
• Working with Oracle Technical Support & different vendors.

• Working as Solution Architect and Lead Consultant on several Projects.
• Leveraging a broad set of professional and technical skills to deliver the right solution to clients.
• Drive the creation of features and products that meet the clients' requirements with effective, robust and intuitive high quality BSS solutions.
• Leading technology workshops and discussions that interpret the customer’s business requirements and in the definition of appropriate solutions and scope locking.
• Initial, High-level & Low-level requirement analysis/gathering from Client side for project initiation.
• Creating technical / functional documents (SOC, SOW, FRS, BPD etc) during scoping sessions.

Islamabad

Reviewing Business requirements and shaping them into Technical document. Designed end to end IT Solution/Operational model for multiple projects in BSS domain (Siebel MNP, Middleware (TIBCO),Service Fulfilment and SIP (Single interface provisioning).Ensured designs adherence to agreed design standards and methods, and complete project management,managing.

Islamabad

Looking operations of Enterprise Middleware (ESB), Service activation and MNP platforms.Ensured operational KPIs of service activation, order management/fulfillment and MNP platform.Successfully implemented environment monitoring of BSS Applications. Managed capacity and availability of Enterprise Middleware, MNP, CRM and Provisioning platforms.Ensured.

Islamabad

• RESPONSIBILITIES:
• Maintain Provisioning, TIBCO and MNP Operations, improved and aligned with business.
• Ensure service management of Provisioning, TIBCO and MNP Operations.
• I am responsible for support and development of Telenor Pakistan’s Provisioning, Middleware (TIBCO) and MNP module
• I am involved in Provisioning, Middleware operations and support to other departments.
• I also lead MNP Operations Team for day to day issues.

Islamabad

• RESPONSIBILITIES:
• Handling Customer Complaints.
• Responding/Solving complaints related to Mobilink IT applications/services/VAS/Network entities like HLR, IN
• Providing first line of support to customer all type of complaints a customer usually face (GPRS, Charging,VAS, Call Connectivity and Campaigns)
• Respond to and investigate customer inquiries, concerns and issues via phone and email in a timely and courteous manner
• Document all actions and responses.

Islamabad

• RESPONSIBILITIES:
• Saints (System Application for Internal Support) Customer support
• FTP(file transfer protocol)
• DHCP(Cables(Straight- Cross)
• Dynamic host configuration protocol
• Mail Migration and Domain joining