Umar Farooq Email & Phone Number

London, United Kingdom

IT Consultant specialising in IT support and consultancy with a focus on delivering cost effective IT solutions and maximising business value. Providing IT support services covering but not limited to:- Network Infrastructure- Windows Server- Virtualisation- Microsoft Desktop technologies- IT Security - Office 365- Remote working solutions

London

London, United Kingdom

• Working on the ‘HSBC@Work’ project as an IT Analyst – project’s main purpose was to introduce flexible working i.e. working from home for various departments within the bank thus reducing the number of desks and in turn lowering costs.• Liaising with team leaders and senior management with regards to their IT requirements and on the basis of this provided a flexible working solution.• Producing reports documenting IT costs each team could potentially save by switching to a flexible… Show more • Working on the ‘HSBC@Work’ project as an IT Analyst – project’s main purpose was to introduce flexible working i.e. working from home for various departments within the bank thus reducing the number of desks and in turn lowering costs.• Liaising with team leaders and senior management with regards to their IT requirements and on the basis of this provided a flexible working solution.• Producing reports documenting IT costs each team could potentially save by switching to a flexible working solution• Led pre-implementation workshops so that management and users alike were able to raise any concerns they had with moving to a flexible working solution.• Led post implementation training with groups of up to 20 users, taking them through how to use equipment from home and answer any queries they had. Also raised awareness of issues such as IT security when working away from the office during these training sessions. • Involved in large scale role out of IT equipment, from the initial audit right through to handover of IT equipment and ensuring users are satisfied with migration. Liaised with administration teams to ensure the hardware/software requirements for new starters were met efficiently. Show less

London, United Kingdom

• The sole point of IT support for 35 VIP senior users at Citigroup’s Canary Wharf tower with a strong focus on a high level of customer service• Providing IT support to users using Windows 2000/XP operating systems with exposure to Vista as well on a networked environment.• Providing support for users on MS Office suite as well as other common desktop applications• Building desktops/laptops and installing software• Providing Blackberry support • Setting up and… Show more • The sole point of IT support for 35 VIP senior users at Citigroup’s Canary Wharf tower with a strong focus on a high level of customer service• Providing IT support to users using Windows 2000/XP operating systems with exposure to Vista as well on a networked environment.• Providing support for users on MS Office suite as well as other common desktop applications• Building desktops/laptops and installing software• Providing Blackberry support • Setting up and troubleshooting the AT&T VPN client with users often contacting me when working remotely.• Liaising with other teams to find resolutions to issues Show less

London, United Kingdom