Umar Farooq Email & Phone Number

Islamabad, Islāmābād, Pakistan

1. Led Telecom Operations and Services at ECOBOX (PRIVATE) LIMITED, specializing in providing services for telecom operators and tower companies.2. Delivered 30 new Rollout sites and more than 100 Colocation sites to leading TowerCos in Pakistan.3. Implemented client-centric solutions, fostering strategic partnerships and enhancing overall value.4. Ensured business development and delivered projects over 3M USD rin the course of 2 years.5. Contributed to clients' sustainability by driving cost savings and optimizing network performance.6. Ensured continuous improvement and operations excellence related to new Rollout sites, Operations and power installation/upgrades to different clients in Pakistan

Islāmābād, Pakistan

Managed Services project with ZONG CMPAK Pakistan in North region, PakistanDelivering the full Portfolio for operations, KPIs fulfilment, fuel management, RMS installation and maintenance keeping cost and quality in check. Key Contributions:▪ Ensuring contractual KPI achievement with respect to BTS availability, fuel management, Commercial power rectification, Core location, MW and BTS sites preventive and corrective maintenance keeping the costs in control.▪ Proposed on sites power swaps solutions based on the trends of the CP and site loads for implementation of new Battery backup types i.e. Lithium Ion battery solutions▪ Inventory, procurement and supply chain management regarding the MS project▪ Successful management of +100 people in house and +05 subcontractor teams (MS/Projects)

Kampala, Uganda

Managing Operations project with EATON Towers UgandaLeading the delivery and service Client. Delivering the full Portfolio for operations, KPIs fulfilment responsible (Technical, Revenue, Cash Collection, Inventory…) Delivery Portfolio Operations, Technician, P&L and supply chain management in all financial lifecycle (Estimation/Budgeting/Operations)Key Contributions: Ensuring client SLA’s and attaining KPI’s devised both internal and external with the Managed services project with EATON. Implemented internal cost saving initiatives, internal as well as subcontractors and suppliers and managed to increase the overall projects profitability from 5% to 25%.  Introduced monthly performance bonus model in Uganda that was later implemented all over iENG O&M operations.  Successful management of +50 people in house and +10 subcontractor teams (MS/Projects) Outsourcing key risks to subcontractors resulting in 30k USD monthly saving for the company.  Successfully achieved more add on sales based on MS Project.  Managed the operations and Maintenance (Passive) HOTO activities from EATON to ATC after merger. And new contract negotiations with the client.

Kinshasa

Oversaw activities associated with O&E operations to establish supply chain and procurement department, present small business to subcontractors and control invoices and completion certificates.Led highly-qualified team of three coordinators and 78 field staff to maintain power and infrastructure operations and meet company objectives. Ensured the compliance with ISO 9001, ISO 14001 and OHSAS 18001 standards for completion of maintenance tasks. Evaluated and quoted new projects initiatives for delivery of business development service. Developed new project appraisal and formulated strategic plans for potential team. Identified needs for skills enrichment and conducted trainings programmes to increase staff knowledge and improve future endeavours.Key Contributions: Devised best practices and implemented strategies that resulted in reduction of operational expenses for complete project in comparison with KPI’s by 20%. Formulated and managed invoice on monthly basis and enabled the achievement of gross margin for the company within organisation’s pre-set percentage target. Sustained overall availability of 99.95% by developing 415 sites for Airtel DRC operations and maintenance for both passive and active parts. Joined high-impact meetings in alignment with customer needs and procedures to meet or exceed highest level of client’s retention or satisfaction rate.

Lahore, Pakistan

Supervised the highly-skilled team to plan and establish operations and maintenance of 721 BTS sites and 11 BSC locations of Lahore Region.Facilitated team operations to identify and resolve teamwork issues, develop problem‐solving recommendations, and worked on SDR and Nokia BTS equipment. Examined and scrutinised network outages, network quality, transmission, and SLA’s. Steered efforts to determine and resolve issues regarding faulty external alarms of BTS and BSC sites. Key Contributions: Cultivated solid and productive relationship with vendor, operator, and potential field teams to ensure optimal performance and achieve maximum company objectives. Met and exceeded highest-level of customer satisfaction by preparing detailed report based on TCH availability, hi-rev sites, network outages/issues, and SLA breaches on regular, weekly, and monthly basis.

Lahore

Worked on NOKIA equipment for FLM on Telenor project:  To plan and perform O&M of 210 sites. To analyze and resolve Quality Issues. To analyze and resolve KPI Issues. To analyze and resolve Worst Cells. To analyze and resolve all Battery Backup Issues. To provide support to Telco field teams. To perform HOTO and ATP for new installed sites & equipment. To plan & perform PM of RF Repeater.• Have hands-on experience of working on Netact RC.• Have hands-on experience of working on Ultra, Metro and FIU-19.• Have hands-on experience of working on PowerOne Rectifier• Have hands-on experience of working on Midtronics Battery Conductance Analyzer.

Master'S Degree, Engineering, 6/7

University Of Engineering And Technology Lahore, Electrical And Electronics Engineering, A

Intermidiate, Pre-Engineering, A+