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Umar Hussain Email & Phone Number
Project Lead-Samsung Electronics| Customer Services| BPO Contact Center Operations| Digital Services
at
Ufone
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Project Lead-Samsung Electronics| Customer Services| BPO Contact Center Operations| Digital Services
Location
Lahore, Punjab, Pakistan
Company size
Who is Umar Hussain? Overview
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Quick answer
Umar Hussain is listed as Project Lead-Samsung Electronics| Customer Services| BPO Contact Center Operations| Digital Services at Ufone, a with 7391 employees, based in Lahore, Punjab, Pakistan. AeroLeads shows a matched LinkedIn profile for Umar Hussain.
Umar Hussain previously worked as Project Lead at Ufone and Project Lead-Samsung Electronics_Customer Services-Contact Center Operations at Ufone. Umar Hussain holds Bachelor Of Commerce - Bcom, Business/Commerce, General from University Of The Punjab.
Company email context
Email format at Ufone
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Ufone
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Profile bio
About Umar Hussain
Seeking a growth oriented opportunity in an organization, which provides competitive and dynamic environment to enhance my skills and provide me better environment to learn new tools, technique and provide an employer with a reliable and conscientious employee, to absorb all the experiences I can, to move forward in a career and contribute to the growth of organization.
Current workplace
Umar Hussain's current company
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Ufone
5 roles · 16 years
Umar Hussain work experience
A career timeline built from the work history available for this profile.
Project Lead
Project Lead-Samsung Electronics_Customer Services-Contact Center Operations
· Managing outbound team.· Deal directly with external customer (Clients and Samsung Services and Sales Team).· Develop strategy to maintain KPIs for individual and team.· Conduct training session for newly inducted agents.· Provide daily refresher training that team members’ need.· Monitor team member’s participation to ensure the training they are being provided is being put into use.· Create reports for Outbound utilization and responsible to maintain satisfaction scores.· Handle VOC (Voice of Customer) related queries and resolve the issues with coordination of Samsung / Services Team.· Decision making skills practice to handle VOC (Chronic) cases.· Developing and monitoring strategies to control CS related Risk via Risk Management System.
2017 - Apr 2022
Customer Service Representative
· Worked in PTCL CDAS helpline as a CSR. Task was to assist customer over the call.· Handle customer query and update the details in CRM.
2016 - 2017
~1 yr
Store Incharge
· Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability· Meeting sales goals by training, motivating, mentoring and providing feedback to store staff· Ensuring high levels of customers satisfaction through excellent service
2011 - 2012
~1 yr
Team & coworkers
Colleagues at Ufone
Other employees you can reach at ufone.com. View company contacts for 7391 employees →
AM
Asad Munir
Colleague at UfoneIslāmābād, Pakistan
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AN
Ayaz Noor
Colleague at UfonePeshawar District, Khyber Pakhtunkhwa, Pakistan
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AM
Awais Mustafa
Colleague at UfonePakistan
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MJ
Muhammad Javed Bashir
Colleague at UfonePakistan
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MG
Moiz Gilani
Colleague at UfonePeshawar District, Khyber Pakhtunkhwa, Pakistan
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MM
Maryam Muhammad
Colleague at UfonePakistan
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GK
Global Khurram
Colleague at UfoneLahore District, Punjab, Pakistan
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AA
Amna Ahmed
Colleague at UfonePakistan
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RW
Raja Waheed
Colleague at UfonePakistan
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SZ
Sana Zainab
Colleague at UfonePakistan
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Asad Munir
Colleague at UfoneIslāmābād, Pakistan
View →
AN
Ayaz Noor
Colleague at UfonePeshawar District, Khyber Pakhtunkhwa, Pakistan
View →
AM
Awais Mustafa
Colleague at UfonePakistan
View →
MJ
Muhammad Javed Bashir
Colleague at UfonePakistan
View →
MG
Moiz Gilani
Colleague at UfonePeshawar District, Khyber Pakhtunkhwa, Pakistan
View →
MM
Maryam Muhammad
Colleague at UfonePakistan
View →
GK
Global Khurram
Colleague at UfoneLahore District, Punjab, Pakistan
View →
AA
Amna Ahmed
Colleague at UfonePakistan
View →
RW
Raja Waheed
Colleague at UfonePakistan
View →
SZ
Sana Zainab
Colleague at UfonePakistan
View →
2 education records
Umar Hussain education
Bachelor Of Commerce - Bcom, Business/Commerce, General
Icom, Business/Commerce, General
Bise Lahore
FAQ
Frequently asked questions about Umar Hussain
Quick answers generated from the profile data available on this page.
What company does Umar Hussain work for?
Umar Hussain works for Ufone.
What is Umar Hussain's role at Ufone?
Umar Hussain is listed as Project Lead-Samsung Electronics| Customer Services| BPO Contact Center Operations| Digital Services at Ufone.
Where is Umar Hussain based?
Umar Hussain is based in Lahore, Punjab, Pakistan while working with Ufone.
What companies has Umar Hussain worked for?
Umar Hussain has worked for Ufone and Gourmet Pakistan.
Who are Umar Hussain's colleagues at Ufone?
Umar Hussain's colleagues at Ufone include Asad Munir, Ayaz Noor, Awais Mustafa, Muhammad Javed Bashir, and Moiz Gilani.
How can I contact Umar Hussain?
You can use AeroLeads to view verified contact signals for Umar Hussain at Ufone, including work email, phone, and LinkedIn data when available.
What schools did Umar Hussain attend?
Umar Hussain holds Bachelor Of Commerce - Bcom, Business/Commerce, General from University Of The Punjab.
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