Umar Ijaz Email & Phone Number

Lahore

• Business communication skills• Teaching basic skills on how to communicate effectively in a business environment and methods of taking information from clients.• Improving fluency through class discussions and other group activities• Accent reduction • Improving writing skills • Helping professionals & students improve their accent• Call centre training • Teaching basic call centre skills on taking business calls

Lahore

I have been working in an international call center for the last three years as a Quality Assurance Analyst for top Medicare Assurance providers in the USA, top ten. I work with a talented team of verifiers and quality assurance executives to make sure our licensed agents sitting in the USA are following company guidelines and are following the scripts provider by our partner carriers to give the best customer service experience to our clients. Information being entered and given out has to be accurate to make sure the right product is being delivered to the right person.Monthly reports highlighting focus areas are rolled out to site supervisors along with coaching notes for individual agents to make sure our team stays on track and corrects any short comings in a timely manner. Agents falling below the bench mark are coached and encouraged to give their best performance. My team makes sure our licensed agents are delivering the best costumer service and are giving priority to the interests of our clients. Our team has to ensure the strict guidelines laid down by the carriers are being followed as health care is a highly regulated industry in the USA.

Lahore

• Liaison with Bank Alfalah Management and other clients regarding the completion of Projects, Complaints and payment.• Inspection of Projects to check quality of work in progress and a visit on completion to make sure work had been done according to contract specifications.• Ensuring material acquired were at a reasonable cost and quality and work being charged for by subcontractors was complete and to the mark and within contract price. Ensuring materials arrived on site in a timely manner and ensuring materials were accounted for. • Addressing employee grievances and complaints regarding management and other issues.• Making sure the site supervisors submitted relevant documentation on a timely manner to the head office. Checking the work submitted by site supervisors.• Giving encouragement and help to site supervisors in problem areas to make sure they got their work done on time. Ensuring team cohesion.• Checking Accounts and Financial figures to determine cash flows and other financial needs of the organization.Checking the maintenance of company premises and factory premises.• Ensuring operations at furniture factory were running smoothly and that all materials were accounted for.• Approving, checking and controlling monthly expenditure.• Inspecting office vehicles and other equipment at the furniture factory and warehouse.• Routine checking of Inventory and other equipment physically and in the books.• Ensuring proper attendance registers and vehicle log books were also being maintained.• Ensuring operations ran smoothly and according to schedule.• Making sure tasks being assigned to staff members were carried out in a timely and productive manner.• Drafting, checking and following through with contracts being made with new clients.• Checking correspondence with foreign suppliers..• Ensuring proper attendance registers were being maintained and vehicle log books were also being maintained.• Correspondence with foreign suppliers..

Lahore

• Business communication skills• Teaching basic skills on how to communicate effectively in a business environment and methods of taking information from clients.• Improving fluency through class discussions and other group activities• Accent reduction • Improving writing skills • Helping professionals & students improve their accent• Call centre training • Teaching basic call centre skills on taking business calls

Lahore

• Marketing and selling products of multinational companies.• Handling customer queries and shipment orders• Working in a team to

Acca Foundation, Accounting And Finance

ACCA

High School, High School/Secondary Diplomas And Certificates

A school I attended in Canana

Primary School

High School, A Levels

Jordan Irbid

O Levels

Irbid Jordan