Umar Iqbal Email & Phone Number

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

* Developing Customer Experience & Services strategy, Mapping customer journey on the basis of customer satisfaction surveys.* Making trust relationship with all assigned corporate accounts to act support on behalf of KAM where needed & making sales call where needed.* Forecast management for the challenges of every quarter disconnections, rebates & Wavier and help support to reduce the maximum churn through Retention for all Corporate & Consumer Clients.* Meeting customers to initiate service improvement plans internally for the betterment of service quality level & business growths. Etc.* Prepare & suggest offer related communication leveraging existing and new channels, while ensuring a complete alignment of internal teams for business growth & enhancing customer experience.* Maintaining Service Level Agreements (SLA) and various detailed reports regarding queries/concerns of our clients, vendors etc.* Provision of Weekly, Monthly and Quarterly Business Analysis of our Organization.* Generating overall Revenue loss and Business reports of the Organization on Weekly, Monthly & Quarterly basis.* Hands on experience Microsoft dynamics & ERP.

Karāchi, Sindh, Pakistan

* Developing Customer Experience & Services strategy, Mapping customer journey on the basis of customer satisfaction surveys.* Making trust relationship with all assigned corporate accounts to act support on behalf of KAM where needed & making sales call where needed.* Forecast management for the challenges of every quarter disconnections, rebates & Wavier and help support to reduce the maximum churn through Retention for all Corporate & Consumer Clients.* Meeting customers to initiate service improvement plans internally for the betterment of service quality level & business growths. Etc.* Prepare & suggest offer related communication leveraging existing and new channels, while ensuring a complete alignment of internal teams for business growth & enhancing customer experience.* Maintaining Service Level Agreements (SLA) and various detailed reports regarding queries/concerns of our clients, vendors etc.* Provision of Weekly, Monthly and Quarterly Business Analysis of our Organization.* Generating overall Revenue loss and Business reports of the Organization on Weekly, Monthly & Quarterly basis.* Recovery of equipment from Terminated links & managing portfolios for their alternate installations.* Hands on experience Microsoft dynamics & ERP.

Karachi, Pakistan

* Meeting with Clients and provide them solutions with their service related issues. * Developing Customer Experience strategy, reports on the basis of complaints and to map the customer journey.* Forecast management for the challenges of every quarter Terminations, Rebates and Wavier.* Maintaining Service Level Agreements (SLA) and various detailed reports regarding queries/concerns of our clients, vendors etc.* Provision of Weekly, Monthly and Quarterly Business Analysis of our Organization.* Generating overall Revenue loss and Business reports of the Organization on Weekly, Monthly & Quarterly basis. * Recovery of equipment from Terminated links & managing portfolios for their alternate installations. * Hands on experience Microsoft dynamics & ERP.

* Working As Acting Team Lead In Billing Operations.* Monthly Revenue Booking , Closing , Links Termination And Addition Reports.* Accountable For Creating Invoices And Credit Memos.* Issuing Them To Customers By All Necessary Means And Updating CustomersRecord.* To Make Sure All Team Members Perform There Given Task On Timely Basis.* Co-Ordination With Other Dept.s For Timely Reporting And Reconciliation* Handling Customer Queries.* To Make Financial Sector Invoices According To The Requirements.* Hands On Dynamics GP.* Hands On Oracle.

Karachi, Pakistan

* Worked As a Chief Teller.* Handling Cash Translations.* Making Pay orders And Handling Daily Clearing Cheques.* Handling Customer Queries And Resolve Them

Karachi, Pakistan

* Handling Cash Translations.* Handling Cash Transfers.* Handling Customer Queries And Resolve Them In Branch.