Umar Khan Email & Phone Number

Manchester, England, United Kingdom

With Capricorn I carried out training in order to restraint patients in the correct manner. With Capricorn I have worked in the NHS hospitals in Burnley, Blackburn, Bury (Fairfield), Oldham, North Manchester Hospital, Rochdale and Salford. In these places I have carried out bed watch security, where I have monitored patients behaviour and have ensured safety for the NHS staff caring for them as well as the patients around. I have done A & E security specifically at Oldham hospital where I dealt with various incidence of aggressive behaviour, drunken disorderly, violence and aggression and emotionally vulnerable patients or families.I also carried out patrolling and general day to day support to patients and staff which included directions to other departments with the hospital. I illustrated positive and effective verbal communication skills with the ability to follow the correct voice procedures on the radio. I had good knowledge of my surroundings which enabled me to respond swiftly and effectively when called to an incident. I am able to form a mental action plan whilst in transit to the response required. Finally I also worked in the control room in Oldham hospital where I managed it independently: dealing with gas alarms, entrances, fire alarms, control room radio and storing keys for different areas of the hospital safely and recording this down. I also did fire marshaling in Burnley general hospital where I carried out regular patrols, monitored fire doors, obstructions and fire hazards, implemented fire regulations, equipment and emergency procedures in accordance with site assignment procedures.

Nelson, England, United Kingdom

I completed a 6 week placement with the stroke rehabilitation community ward team. I shadowed different physiotherapists, seeing different patients. Moreover, I participated in different sessions such as HAT and balance class, hydrotherapy and I even shadowed different members of the MDT such as SLTs, APS and OTs. - I have a much deeper insight on the pathophysiology and epidemiology of stroke.- I can conduct a full physiotherapy initial assessment without any assistance. I am able to understand the reasoning for carrying out specific treatment.- I know the reasoning behind carrying out specific assessments for example proprioception, sensation, co-ordination and discrimination. I can also provide and prescribe the necessary therapy and provide an adequate treatment plan to rehabilitate a stroke patient- I have got a greater insight on the rehabilitation process of stroke patients through shadowing physiotherapists at ASU and MRSU in Blackburn hospital- I can now accurately note a set of soap notes within a good time frame to a very good standard.- I have shadowed and participated in MDT meetings. I feel this experience gave me an insight of how the MDT work together.

Liverpool

- Handled complaints regarding damaged items/replacement items through excellent telephone manner and clear verbal communication skills- Dealt with disputed deliveries through excellent listening and questioning skills- Chased late deliveries via excellent conflict management skills and objection handling techniques- Chased refunds by demonstrating a friendly, polite and empathetic tone- Handled escalation calls through communicating in a clear and effective manner- Liaised with couriers such as Yodel by working in a pressurised, target driven team

Coventry, England, United Kingdom

Blackburn, England, United Kingdom

- Provided a high level of customer service- Resolved many enquiries as the first point of contact.- Provided accurate information and advice to external and internal customers.- Ensured repairs are correctly diagnosed and prioritised. Booked appointments when necessary.- Accurately entered all customer contacts into the relevant systems.- Recommended improvements to processes, in order to reduce avoidable contacts, customer dissatisfaction and complaints.- Achieved call handling performance and service standards to deliver an excellent customer experience resulting in high levels of customer satisfaction.- Ensured tenancy terminations were processed accurately and all associated teams informed to ensure a prompt re-let turnaround.- Processed and approved housing applications when needed.

Nelson, England, United Kingdom

- Functioned as backup in areas of sales, support, and services.- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction- Provided pricing information to customers regarding specific products- Delivered high level of assistance by locating products and checking store system for merchandise at other sites- Completed efficient store rests to prepare store for special promotions and seasonal updates- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

Sutton Coldfield, England, United Kingdom

At Good Hope Hospital, I was working on an orthopaedics ward alongside healthcare assistants, physiotherapists, occupational health therapists, doctors and nurses. My knowledge of the ward has increased a lot due to individual research and through experience on the placement. I have a good idea on how a ward runs and the regular routine followed everyday as well as the different roles of team members in the ward. I realised that my own posture and movements need to be correct in order to prevent injuries. I believe I have maximised my learning by showing a willingness to know how to do all activities and by asking a lot of questions in order to broaden my knowledge.I am very confident when talking to patients and am able to change the way in which I talk depending on the patient. As in for a patient with dementia and hearing problems clear and concise language needs to be used. With patients that are emotionally stressed or quite sensitive, a soft and quite tone needs to be used.I believe I am very sympathetic, which I believe improves the level of care provided. I am able to confidentially, safely and effectively use, assist and lead an activity involving equipment such as the Zimmer frame, sliding sheets, hoists and sara steady. I believe seeing and doing this was a great experience which will definitely aid me in my physio career as I got a hands on experience on transferring and moving patients.I was able to study real life patients. I have been gathering information such as reading handovers and seeing notes from the physios, nurses and occupational health therapists. These have allowed me to specifically provide a better quality of care on patients depending on the professional advise given.I believe these real life patient case studies gave me the opportunity to get comfortable with assessing and treating a patient.

Lancashire, England, United Kingdom

Whilst working for G4S, I did security work in a variety of places. Most of my experience was at covid sites, however, I also was a security guard at the Grand National in Aintree, Liverpool. The covid sites that I have worked at were in Leyland, Chorley, Aintree and I also did several shifts at Edge Hill University. As well as this, I did many shifts at the store Lidl in Preston as well as many securing entry points at Leeds festival as well as park life, which was a great experience for me. Finally, I have also worked at Burnley and Blackburn hospital, where I was doing security and also directing patients where to go.Working at a variety of locations increased my knowledge in the security sector as well as improving my character in terms of resilience, perseverance and communication skills. I believe I am able to encounter all situations that are likely to occur in the security sector in the best possible way due to the different circumstances I faced when working.

Lancashire, England, United Kingdom

At this work place, I learned to be time efficient and motivated. It was an amazing experience. My job role was unpackaging and packaging drinks.

Colne, United Kingdom

- Maintained high standards of customer service during high-volume, fast-paced operations - Communicated clearly and positively with co-workers and management - Mastered point-of-service (POS) computer system for automated order taking - Followed procedures for safe food preparation, assembly, and presentation - Built loyal clientele through friendly interactions and consistent appreciation - Cross-trained and coordinated scheduling with team members to ensure seamless service - Took initiative to find extra tasks when scheduled duties were completed - Adaptable to pressure, responsible, organized and hardworking

Physiotherapy, Health/Health Care Administration/Management

Level 3 Applied Science, Biology, Physics And Chemistry, D*Dd

One A*, Three 7S, Five 6S And One 5

GCSE’s in Math’s, Combined Science, English literature, English Language, Design Engineering Construction, Geography, History, Religious.