Passionate, cross-functional, hard-working, results-driven customer service & sales professional over four years of experience across the insurance & textile Industry. I help people solve their problems to build a strong & successful long term business relationship. I am a believer that success is your obligation & duty, execute religiously in all aspects of your life. My professional journey has taught me how to meet & exceed each customer's expectations, improve customer experience, and create consistent value for clientele. I started working with UK's largest insurance company in a call center setting as a customer service representative, my duties majorly include handling customers using motor insurance via phone, email & chat, resolve complaints, underwrite insurance policies, log claims, maintain data & information. I have consistently maintained schedule adherence, quality metrics, NPS & many other parameters measuring my performance & overall success. It was a great reward working for such a decent company with greater rewards offered for people with great talent & skills.I am currently helping a small textile start-up to expand its reach as a sales manager handling a team of six sales champs, redefining sales roadmap by performing extensive b2b telemarketing, direct sales, social media lead generation. I work with business owners, wholesalers, distributors, decision-makers, traders to understand their business needs & make them achievable. I have successfully helped my team to achieve 80% of sales last quarter amid the pandemic. Sales revenue has increased by double in 3 years.