eGumball is an emerging leader in Google Maps Marketing, specializing in helping businesses get discovered locally across Google, Bing, and Yahoo, by partnering with hundreds of thousands of companies for Search Engine Optimization, website development and promotional design management and implementation. As a member of the customer service strategy team, I am involved in a diverse range of company operations: • Coordinating and processing over 1000+ customer requests across all segments in North America• Achieving 430% contract renewal quota, while averaging over 50 monthly product extensions• Comprehensively resolving client requirements throughout all levels of customer cycle • Providing training and on-boarding support for new team members, and collaborating with sales, marketing and management teams•Sustaining time critical support and contract renewals, while reporting and tracking analytics • Consistently offering the highest level of performance and professional customer support• Utilizing CRM systems and programs to manage large volumes of transactions, while managing customer retention and development

Driven by passion for customer solutions, Dynamex is an entrepreneurial-minded transportation services company, competing in Canada and the USA with a specific focus on same-day logistics and outsourced transportation services. We bring transportation intelligence to business using our system of drivers and partners to provide customized courier solutions, giving meaningful and measurable advantages.• Managing fleet replacement including fixed and variable route designs • Coordinating and distributing volumes of shipments to local and regional markets • Sustaining time critical shipments and deliveries 24x7x365 • Consistently offering the highest level of performance and professional customer support, through state-of-the-art routing and information management technology • Working with companies and residences to customize solutions to meet each client’s needs

Develop and attain customer experience and sales objectives for store. Sell and market all telecommunication products and services offered by the company. Facilitate and support all sales objectives. • Opened 300+ accounts and maintained a high profit-margin ratio. Exceeded monthly quota by 150-170% • Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders • Responsible for resource management including on job training for new resources, developing work schedules and monitoring resources to meet their deliverables

Renowned for being one of the largest global telecommunication providers in the world, ATT’s multinational corporation consists of an extensive corporate account and client team. As an account executive, I was involved in the acquisition and management of corporate accounts, tasked with client success and satisfaction. • Consistently exceeded monthly sales quota by 100%-120% • Maintained knowledge of multiple carrier plans and analyze with confidence to customers • Educated with all available phones as well as upcoming models • Explained options to customers and recommend best-fit choices • Offered accessories and phone insurance to improve sales totals • Collaborated in team environment to ensure work is evenly distributed, customers are efficiently served and revenue opportunities are maximized