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Umar Waheed Email & Phone Number
Head of Customer Experience Platform-Omantel App(Senior Proficient)
at
Omantel
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Profile completeness 100%
Current company
Role
Head of Customer Experience Platform-Omantel App(Senior Proficient)
Location
Islāmābād, Pakistan, Pakistan
Company size
Who is Umar Waheed? Overview
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Quick answer
Umar Waheed is listed as Head of Customer Experience Platform-Omantel App(Senior Proficient) at Omantel, a company with 3913 employees, based in Islāmābād, Pakistan, Pakistan. AeroLeads shows a matched LinkedIn profile for Umar Waheed.
Umar Waheed previously worked as Director Segments and Mobile App at Telenor and Head of Consumer Segment and Mobile App at Telenor. Umar Waheed holds Mba, Marketing from Lahore University Of Management Sciences.
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Omantel
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Profile bio
About Umar Waheed
Umar Waheed is a Head of Customer Experience Platform-Omantel App(Senior Proficient) at Omantel. He possess expertise in vas, management, team management, team leadership, project planning and 27 more skills. He is proficient in English. Colleagues describe him as "Umar is very conscientious, professional and dedicated person. We have worked over Ufone (Etisalat subsidiary) Aggregation projects apart form other VAS Services of Telecom operator and I have found him very helpful and understanding. He has positive attitude and desire to produce quality work and has problem solving attitude with in-dept technical understanding of products. It was indeed a pleasure working with him. He would be an asset to institutions that will hire his services. " and "Umar is a great asset for any organization, he is professional, smart and efficient. A technical mind with all the required management skills. Working on multiple projects with him under strict dead lines showed his true abilities and he never failed his team. "
Listed skills include Vas, Management, Team Management, Team Leadership, and 28 others.
Current workplace
Umar Waheed's current company
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Omantel
16 roles
Umar Waheed work experience
A career timeline built from the work history available for this profile.
Director Segments And Mobile App
CurrentHeading the Mobile App and Consumer Segment(Prepaid and B2C Postpaid)
Sep 2024 - Present
Head Of Consumer Segment And Mobile App
Heading the nationwide and regional portfolios, My Telenor App and B2C portfolio.
Jan 2023 - Oct 2024
Head Of Prepaid Segment
Lead the base management, voice and hybrid portfolios in the prepaid segment.
Jun 2021 - Dec 2022
Senior Manager - Business Insights And Contextual Marketing
Lead the contextual marketing and business insights team.
May 2020 - May 2021
Head Of Vas , Digital Products And Product Development
Headed the Digital and VAS domains and formulated digital strategy for Ufone.Lead product development function from marketing.
Jul 2019 - May 2020
Senior Manager - Prepaid Segments
Successfully launched products and campaigns targeted towards customer acquisition and higher quality of sales.Developed customer segment strategy and build roadmap for achieving company objective of revenue maximization.Revamped existing portfolio for greater customer engagement and higher revenues.Launched products for increased profitability and ensured.
May 2017 - Jun 2019
Manager - Strategy
Devised commercial strategy initiatives pertaining to marketing, commercial planning and customer care division focused on OPEX reduction for increased profitability.Drove multi-million dollar initiatives with cross-functional stakeholders from idea generation to implementation.Lead post-merger commercial cost optimization initiatives for Mobilink and Warid.
Oct 2015 - May 2017
Manager - Value Added Services(Vas) Marketing
Managed VAS portfolio including RBT portfolio contributing 40% of total VAS revenueSuccessfully launched several campaigns for revenue enhancement of various value added servicesLaunched RBT Mobile App, RBT Facebook App, RBT search, RBT WAP Portal and direct RBT USSD downloadHeaded VAS Vendor Payments and Whitelabel shortcode integration
Oct 2014 - Oct 2015
Assistant Manager - Postpaid Segment
Developed postpaid business plan, forecasts and strategy for 1 year, 3 years and 5 years.Monitored the performance of the entire business segment and reported business reviews to the top management.Analyzed customer trends, usage patterns and customer behavior and share insights with management to diagnose gaps and identify areas for improvement for the.
Dec 2012 - Oct 2014
Senior Executive – Value Added Services Marketing
Devised a breakthrough industry first campaign ‘ShahCar Offer’ targeted towards new customer acquisition.Successfully managed the marketing mix of the entire SMS Portfolio, launched SMS FNF Bucket, Yearly SMS Bucket and designed various promotions that significantly improved the SMS portfolio revenue.Performed VAS portfolio monthly analysis, reporting.
Aug 2010 - Nov 2012
Sales And Trade Marketing Intern
Carried out analysis of the Zero Visi-Cooler Sales and its mitigation.Researched variable sales to develop a report on sales deficit and improvement.Identified areas of improvement for sales maximization to the top management.
Jul 2009 - Aug 2009
Executive - Rf Planning And Optimization
Planned and implemented new feature trial project with Nokia Siemens Network that brought considerable network improvements.Performed frequency planning, new coverage and capacity cell site planning.Performed optimization activities based on extensive data analysis to improve both outdoor and indoor network coverage.Initiated cell site rectification.
Jul 2006 - Aug 2008
Rf Planning And Optimization Intern
Supervised and managed Site Acceptance with the vendor. Demonstrated maturity, intelligence and hardworking attitude during the internship which consequently lead to a job offer after graduation
Jun 2005 - Aug 2005
Research And Development Intern
Data Communication And Control
Designed prototype ECG and Electronic Blood Pressure Machine to be developed commercially for the first time in Pakistan
Jun 2004 - Aug 2004
Engineering Department Intern
Assisted managers in the Electronic Engineering Maintenance Department.
Jun 2003 - Jul 2003
Team & coworkers
Colleagues at Omantel
Other employees you can reach at omantel.om. View company contacts for 3913 employees →
SM
Sheikha M
Colleague at Omantel
Masqaţ, Oman, Oman
View →
SA
Saif Alamri
Colleague at Omantel
Ad Dakhiliyah Governorate, Oman, Oman
View →
NA
Nasser Al Balushi
Colleague at Omantel
Masqaţ, Oman, Oman
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MA
Mahra Alzadjali
Colleague at Omantel
Muscat, Masqaţ, Oman, Oman
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RA
Raya Abdullah
Colleague at Omantel
Oman, Oman
View →
KA
Khadija Al Zadjali
Colleague at Omantel
Oman, Oman
View →
AA
Amer Al_Hashmi
Colleague at Omantel
Ad Dakhiliyah Governorate, Oman, Oman
View →
JY
Jamal Yaqoob
Colleague at Omantel
Oman, Oman
View →
FF
Fatma Fallah
Colleague at Omantel
Oman, Oman
View →
RS
Rock Star Alzadjali
Colleague at Omantel
Oman, Oman
View →
Sheikha M
Colleague at Omantel
Masqaţ, Oman, Oman
View →
SA
Saif Alamri
Colleague at Omantel
Ad Dakhiliyah Governorate, Oman, Oman
View →
NA
Nasser Al Balushi
Colleague at Omantel
Masqaţ, Oman, Oman
View →
MA
Mahra Alzadjali
Colleague at Omantel
Muscat, Masqaţ, Oman, Oman
View →
RA
Raya Abdullah
Colleague at Omantel
Oman, Oman
View →
KA
Khadija Al Zadjali
Colleague at Omantel
Oman, Oman
View →
AA
Amer Al_Hashmi
Colleague at Omantel
Ad Dakhiliyah Governorate, Oman, Oman
View →
JY
Jamal Yaqoob
Colleague at Omantel
Oman, Oman
View →
FF
Fatma Fallah
Colleague at Omantel
Oman, Oman
View →
RS
Rock Star Alzadjali
Colleague at Omantel
Oman, Oman
View →
5 education records
Umar Waheed education
Mba, Marketing
Bachelor Of Engineering - Be, Electrical And Electronics Engineering
Engineering, Electronic
Ghulam Ishaq Khan Institute Of Engineering Sciences And Technology
A Levels, Physics, Chemistry, Mathematics
St. Patrick`S High School
O Levels, Physics, Chemistry, Maths, Biology
Beacon House School System
FAQ
Frequently asked questions about Umar Waheed
Quick answers generated from the profile data available on this page.
What company does Umar Waheed work for?
Umar Waheed works for Omantel.
What is Umar Waheed's role at Omantel?
Umar Waheed is listed as Head of Customer Experience Platform-Omantel App(Senior Proficient) at Omantel.
Where is Umar Waheed based?
Umar Waheed is based in Islāmābād, Pakistan, Pakistan while working with Omantel.
What companies has Umar Waheed worked for?
Umar Waheed has worked for Omantel, Telenor, Ufone, Jazz (Previously Known As Mobilink), and Coca Cola Beverages Pakistan Ltd.
Who are Umar Waheed's colleagues at Omantel?
Umar Waheed's colleagues at Omantel include Sheikha M, Saif Alamri, Nasser Al Balushi, Mahra Alzadjali, and Raya Abdullah.
How can I contact Umar Waheed?
You can use AeroLeads to view verified contact signals for Umar Waheed at Omantel, including work email, phone, and LinkedIn data when available.
What schools did Umar Waheed attend?
Umar Waheed holds Mba, Marketing from Lahore University Of Management Sciences.
What skills is Umar Waheed known for?
Umar Waheed is listed with skills including Vas, Management, Team Management, Team Leadership, Project Planning, Telecommunications, Product Management, and Analysis.
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