● Developed and implemented SEO and PPC strategies● Created and managed AdWords campaigns to promote the products on all digital platforms● Created and managed social media marketing campaigns on Facebook, Instagram and on YouTube to engage key audiences, increase brand awareness and drive leads across our product offerings.● Used Google Analytics, Google AdWords, and other relevant sites to forecast, measures, and performance reports of all digital marketing campaigns.● Ensured that all resources are utilized effectively and responsibly, through a culture of continuous improvement which delivers value for money and quality service standards.

Arranging meeting and performing SLA’s and contract negotiations with clients and ensuring the complianceaccordingly● Spearheading all aspects of logistical management, including documentation through DMS (DeliveryManagement software) and ERP Operations, shipping, tracking, facility management and maintenance● Directing and leading the team to sort out and segregate the shipments city-wise and then area-wise● Assigning the shipments of different destination to the drivers, according to their knowledge pertaining to routesand targeted locations.● Following the key performance indicators (KPI’s) of transportation management, assess riders’ performance andtake necessary actions● Communicating and coordinating with the clients and customers via email or WhatsApp to ensure the smoothshipping services● Developing and establishing operating policies and procedures, in accordance with organizational regulations● Receiving the shipments from clients for fulfillment purposes and getting the products arranged accordingly

Shrewdly analyzing prospective plans to determine resource needs; ensuring and enhancing long-term businessgrowth & success while effectively developing, implementing and overseeing business processes● Ensuring consistent progress by executing policies and standard operating procedures; formulated and enforceddaily operations plans such as delivery routes, assigning drivers area-wise● Expanding the relationships with existing customers by continuously proposing solutions that meet theirobjectives● Resolving any issues and problems faced by customers and deal with complaints to maintain trust and cooperativeprofessional environment; Establishing collaborative rapport with clients and vendors to guarantee positivebusiness relations. Administering accounts to escalate profits and revenue● Following organizational SOP’s and consistently monitoring performance through KPI’s● Worked on Package Dispatch System in the development of effective, practical dispatch plans to minimizecost/mile and maximize performance by meeting service commitments.

Produced documents, spreadsheets and presentations for internal and customer-facingneeds using MS ExcelAssisted in formation of Business managers’ performance reportPerformed market analysis and research on competition

Coordinating sales representatives in order to analyze demand patterns and trendsConducting Surveys and polls related wire’s quality and materialsAnalysis all market research findings through SPSS and spreadsheet softwaresDirect reporting and presenting that analysis to managing director and marketing managerAssisting seniors for market as well as product developmentHelping the company in social media advertisementAssisting seniors in redesigning marketing mix of productsHelps maintain excellent client relationships through superior customer service skills

Conducted a feasibility survey for Business Development Diploma for ManagersResearched and analyzed the market potentials and loopholes need to be filled through educating required managerial skills for personnelPerformed performance reporting on periodic basis