Umar Cheema

Umar Cheema Email and Phone Number

Sr Customer Success Manager @ IBM | Data and AI | Strategic Partners @ IBM
Kirkland, WA, US
Umar Cheema's Location
Greater Seattle Area, United States
Umar Cheema's Contact Details
About Umar Cheema

I am passionate about leveraging technology to run businesses efficiently and effectively. I am also a huge believer in the notion that an effective methodology is one that can be adjusted and improved upon quickly and seamlessly to address the ever changing business needs without requiring painstaking measures. Previously as a senior leader in consulting services, and now in product management, I try to evangelize the powerful combination of the right technology along with the right methodology and governance model to help my clients’ business strategy objectives in an agile but structured fashion.

Umar Cheema's Current Company Details
IBM

Ibm

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Sr Customer Success Manager @ IBM | Data and AI | Strategic Partners
Kirkland, WA, US
Website:
ibm.com
Employees:
332208
Umar Cheema Work Experience Details
  • Ibm
    Sr Customer Success Manager @ Ibm | Data And Ai | Strategic Partners
    Ibm
    Kirkland, Wa, Us
  • Ibm
    Sr Customer Success Manager @ Ibm | Data & Ai | Strategic Partners
    Ibm Jul 2024 - Present
  • Ibm
    Senior Product Manager, Offering Excellence
    Ibm Jan 2024 - Jul 2024
    As a senior product manager, I am responsible for standardizing Services Offerings strategy across IBM organizations. I own the Pricing Strategy for outcomes based Services Offerings across IBM. I also launched a brand new initiative to help customers adopt IBM software and methodology in an accelerated way via an innovative white glove premium offering.
  • Ibm
    Senior Product Manager, Data & Ai
    Ibm Jan 2023 - Jan 2024
    Seattle, Washington, United States
    As a senior product manager, I owned IBM Expert Labs' portfolio of services offerings built to support Data & AI products with a primary focus on AI Governance and Regulatory Compliance. I was responsible for designing, developing and launching new offerings that support IBM's Data & AI software by delivering immediate high value to our customers. I worked with various teams including Product, Engineering, Sales, Marketing, WW Delivery and Finance to help realize the vision of high value services offerings and launched them into the market
  • Ibm
    Senior Product Manager, Expert Services
    Ibm Jan 2021 - Jan 2023
    As a Senior Product Manager, I was responsible for designing, developing and launching new Professional Services subscription-based offerings. I launched 5 FOAK Services Offerings (ideation, design, development, GTM, sales/delivery enablement, launch, sales plays) all in one year (2021). I owned Subscription Services (professional services) portfolio which generated $150+ million in annual revenue. In addition, I also partnered with different organizations and cross-functional teams to identify market demand and crafted innovative GTM strategies for numerous services offerings.
  • Ibm
    Practice Director, On Demand Consulting
    Ibm Jul 2015 - Dec 2020
    Greater Seattle Area
    As a practice leader within IBM's world-wide On Demand Consulting (ODC) unit, I am responsible for client relationship, practice management and business growth strategies. We provide on-demand assistance to world-wide enterprise clients with a large variety of business and technical initiatives. We offer monthly & quarterly subscription-based services which include but are not limited to solution assessment, work product deliverables, on site and remote consulting, code development, methodology and governance expertise, program road map strategies, best practices recommendations and unlimited Q&A. In addition, we also offer health checks, performance capacity planning, solution architecture reviews, and installation and configuration of IBM's Middleware products.Our consulting strategy provides a cost effective and flexible engagement model to our clients who leverage the expertise and deep skills of our globally distributed team of subject-matter experts. The expanding list of our consulting services and the ever growing list of long term customers is a clear testament to the quality of our delivery model and the consistent exceeding of our already aggressive SLAs.
  • Ibm
    Practice Manager, Consulting - (Us Pacific, Great Lakes & Latin America)
    Ibm Jan 2011 - Jun 2015
    Greater Seattle Area
    Responsible for managing IBM's BPM Delivery Practice in the Pacific, Great Lakes & Latin America regions. My responsibilities included:- Client relationship and account management for over 40 clients. - Successful delivery of BPM programs focused on transformation and adoption.- Managing a large team of BPM consultants- Staffing, resource management and recruiting- Overall BPM competency and practice growth within IBM
  • Ibm
    Senior Managing Consultant
    Ibm Jan 2010 - Jan 2011
    Led many BPM projects all over the country and deployed various BPM solutions at clients from a large spectrum of industries and helped them identify, develop, deploy, track and improve their complex business processes. As a consultant, I played many roles such as BPM Project Lead, BPM Solution Architect, BPM Analyst and BPM Mentor.
  • Lombardi Software
    Principal Bpm Consultant
    Lombardi Software Jun 2006 - Mar 2010
    Led many BPM projects all over the country and deployed various BPM solutions at clients from a large spectrum of industries and helped them identify, track and improve their complex business processes. As a consultant, I played many roles such as BPM Project Lead, BPM Solution Architect, BPM Analyst and BPM Mentor.
  • Accessline Communications
    Senior Software Engineer
    Accessline Communications Aug 2005 - Jun 2006
    Helped develop Accessline's offerings of digital voice services and business phone systems for their clients.
  • Amazon.Com
    Software Engineer
    Amazon.Com Feb 2005 - Aug 2005
    Managed Amazon's Intranet and other departments under it.
  • Whitepages.Com
    Software Engineer
    Whitepages.Com Jul 2003 - Jan 2005
    Designed and developed various tools to manage and integrate WhitePages' various data sets used as data sources for their contact look up products.

Umar Cheema Skills

Business Process Management Integration Business Analysis Enterprise Architecture Business Process Design Program Management Crm Account Management Soa Enterprise Software Sdlc Customer Service Requirements Analysis Start Ups Process Simulation Sql Practice Management Business Intelligence Business Process Management Solution Architecture Xml Software Project Management Leadership Saas Cloud Computing Process Development Cross Functional Team Leadership Software Development Process Improvement Change Management Vendor Management Business Management Customer Relations Strategic Planning It Strategy Business Development Scrum Pmp Product Development Visio Recruiting Team Building Telecommunications Management Consulting Team Leadership Agile Project Management Product Management Project Management Business Strategy

Frequently Asked Questions about Umar Cheema

What company does Umar Cheema work for?

Umar Cheema works for Ibm

What is Umar Cheema's role at the current company?

Umar Cheema's current role is Sr Customer Success Manager @ IBM | Data and AI | Strategic Partners.

What is Umar Cheema's email address?

Umar Cheema's email address is um****@****ail.com

What skills is Umar Cheema known for?

Umar Cheema has skills like Business Process, Management, Integration, Business Analysis, Enterprise Architecture, Business Process Design, Program Management, Crm, Account Management, Soa, Enterprise Software, Sdlc.

Who are Umar Cheema's colleagues?

Umar Cheema's colleagues are Sasikumar Veeran, Priyanka Patil Nemade, Sarah Lane, Frida Soria, Satishkumar Gajula, Esposa Elaine, ಹರಿ(Hari) ನಾರಾಯಣ.

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