Uma Chang Email & Phone Number

Taipei, Tw

Taipei, Tw

Focused on Taiwan's market, I specialize in leveraging Martech tools (Omnichat) to help businesses improve their conversion rates and streamline operations effectively.1. Built strong client trust by identifying and addressing the underlying questions behind their concerns.2. Leveraged analytical skills (GA4) to help clients understand their current situation and demonstrate how Omnichat solutions fit their needs.3. Collaborated with cross-functional teams (PM, CS, AM teams) to deliver customized solutions, such as API integrations, tailored to client requirements.

https://umasenses.com/Conduct educational sessions across academic institutions, governmental agencies, and corporate environments, specializing in an array of subjects such as E-commerce, Digital Marketing, Google Analytics 4, Business Modeling, and Professional Workwear Skills. Accumulated over 100 hours of lecturing, demonstrating a robust commitment to knowledge dissemination and skill development.1. Deliver comprehensive training sessions, effectively translating complex concepts into actionable knowledge. 2. Ensure the professional planning and execution of classes, as evidenced by receiving over 80 positive reviews from participants, highlighting the effectiveness and impact of the educational content.

台灣

COGI (Ladies professional workwear）www.cogivibe.coFounder of COGI, running an online and retail store. Responsible for creating innovative business models from scratch, including purchasing, e-commerce operations, OMO management, digital advertising strategies and customer relationship management.1. Implemented effective OMO strategies, resulting in a 35% growth in revenue.2. Forged strategic business alliances with entities such as Justco, LINE, Spa, DBS Banks, t-Hub Taipei, and key opinion leaders, enhancing new customer registrations by 15%. 3. Proven results in increasing web store traffic by 40% with accurate SEO content leading COGI to be positioned on Google’s first page during industry keywords search.4. Launched the innovative 'My Outfit Personal Shopper' service, contributing to a sales uplift of 35%.

Taipei

Led a team of 6 BD members overseeing product services and revenue objectives. Responsible for Sales and Seminar Speaker training for all BD members. Reported to the Director Of Business Development.1. Achieved 110% of team revenue targets, earning recognition as the best-performing BD team in 2021 by recruiting, retaining, motivating, and coaching team members in sales skills through weekly training programs and monthly one-on-one sessions.2. Monitored team activities and provided detailed weekly data analysis using Salesforce (CRM).3. Successfully closed over 1000 deals, maintaining a 23% conversion rate and achieving 120% ofpersonal revenue targets through strong negotiation, communication, and sales strategies.4. Cultivated strong client relationships, resulting in 20% of business coming from successful referral cases.5. Hosted over 100 public seminars with a 10% conversion rate, and trained 6 team members to become proficient seminar speakers.

Taipei, Taiwan

Responsible for driving revenue, client management and precise digital advertisement plannings. Expertise in Google Analytics which stood out among our competitors. Overseeing large scale projects of annual budget up to NTD 3 Million 1. Conducted seminars and cold-called potential clients, maintaining relationships and achieving a 90% contract renewal rate.2. Collaborated on digital media plans (Google, Yahoo, Facebook) securing contracts worth NTD 6 million annually3. Provided detailed media reports using Google Analytics and FB data, consistently exceeding client expectations receiving high growth in re-contract revenue4. Strategically managed budgeting and advisory planning, leading to a significant growth rate of 24.15% results for Taaze.com. 5. Stayed updated on product features, effectively communicating benefits to clients.

Taichung

・Sales promotion in person to increase two more per customer transaction ・Built an attractive store to increase 10% of the customer return rate・Used multi-tasking and teamwork skills with staff to make the best sales store of Taiwanese

Singapore

・Communicated with a variety of customers on selling products, always speaking in English・Getting along with different country background colleagues and teamwork to hit the target