 Establish and Maintain relationship with valuable customers of Etisalat Ensure timely execution of the process delivery. Acute Customer handling to support real time footfall and telephonic queries. In depth exposure to post sales processing of customer applications as a support function. Strong presence in Corporate Road Shows to interact with HNI customers and Prospect customers. SPOC for all kind of Grievance Handling related to any dissatisfaction faced by customer. Key participant with internal top management team to represent upcoming business forecast and upselling opportunities. Frequent visits to corporates to support various Promotional activities running around for Etisalat Hands on Experience with various tools like CRM, CBCM AND ADTB. Excellent command on MS Office Suite to support rigid reports to be delivered in timely fashion.

 Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information. Following up with customers on daily basis and doing market analysis, thus identifying potential clients and audience ; Manage and anticipate client requirements with a focus towards managing the existing base as well as increase cross product holding per client. Build, understand and sustain relationships with the client’s circle of influence (e.g. a parent, mentor, advisor or other family member)  Maintaining strong knowledge of the products of the company

 SLE on US based projects such as Nation-star and Auto-insurance. Worked on projects to Identify and resolve customer problems in minimum time frame. To identify opportunity of sales to enhance and deepen customer relations. Worked in Business Development Department. Coordination with the team in daily operations.