Allow me to introduce myself - I am a passionate individual with a deep love for product management and an unabashed tech nerd. The intersection of these two passions has shaped me into someone who excels at solving problems by building outstanding productsFrom an early age, I was captivated by the world of technology. I would spend hours exploring new gadgets, diving into the intricacies of software, and staying up-to-date with the latest advancements. This innate curiosity has fuelled my drive to constantly expand my technical expertise and stay ahead of the curve in the ever-evolving tech landscape.I understand that building great products is ultimately about understanding and empathising with the end-users. I excel in translating technical complexities into user-centric solutions, bridging the gap between innovation and practicality.Let's connect to share insights, ignite creative thinking, and forge a path towards collective growth and success.
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Associate Product Manager (Ai)RepairdeskLahore, Pk
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Product Owner/Senior Business AnalystRepairdesk Nov 2023 - PresentLahore, Punjab, Pakistan- Served as the Product Lead for Connect, Appointments Pro and OrderSync.- Launched RepairDesk Connect, an Omni-channel Inbox, from the ground up through effective collaboration with Engineering, Designers, Marketing, Sales and Leadership, resulting in the generation of $3,500 in MRR within just one month of launch- Conducted over 100+ user interviews to identify pain points and align product strategy.- Launched an AI Chatbot that generates reviews and automates repair part mapping resulted in increased operational efficiency for customers
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Business AnalystRepairdesk Dec 2022 - Apr 2024Lahore, Punjab, Pakistan- Served as the product owner (PO) responsible for Repairdesk Connect - an Omnichannel Inbox, consolidating communication from different channels into a unified platform.- Conducted over 80 user interviews to pinpoint and address customers' pain points accurately.- Employed a range of feature prioritization methods, including Rice, ICE, and MosCoW, to determine feature importance.- Oversaw the implementation of new modules and improvements within the Repairdesk Connect Application.- Collaborated closely with C-level executives to integrate sales, marketing, and expansion strategies effectively
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Product Growth AnalystRepairdesk Sep 2022 - Dec 2022Jeff Heights- Successfully brought on board 11 new partners for integration with our marketplace app, resulting in a revenue boost of $50,000.- Orchestrated collaboration with vendors to execute a compelling go-to-market strategy during our product launch, resulting in the acquisition of over 100 market-qualified leads.- Initiated a referral program, enrolling more than 50 referrers, which led to a monthly recurring revenue (MRR) increase of $4,750 and a 10% expansion of our user base.- Rolled out a Rewards app and partnered with 13 businesses to offer joint benefits to our customers, resulting in a monthly recurring revenue of $1,600.- Formulated an effective go-to-market strategy tailored for the Spanish, Saudi, and European markets, resulting in a more diverse and expanded customer base.- Forged partnerships with industry leaders, including M360, Reusely, CatchApp Booking, Olympus Landing, and others.
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Management Trainee | Corporate Partnerships & GrowthRepairdesk Jun 2022 - Sep 2022Lahore, Punjab, Pakistan
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Marketing ExecutiveRiphah International University Jan 2021 - Jul 2021Lahore, Punjab, PakistanExecuted Marketing Plan to increase applications to Veterinary School of the university along with Content and Brand strategy to increase awareness of the university. -
PartnerTescrate 2020 - 2021Lahore, Punjab, PakistanCreated and Executed Marketing plans for various existing and new businesses, generating more than 1 Million in Revenue for SMEs. Provided Financial services to clients for better and efficient management of their finances.
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Information Technology InternBritish Council Jun 2019 - Aug 2019Lahore, Punjab, PakistanCreated a Marketing Plan for Strategy25 to increase enrollment of students in professional exams. Also,Managed financial statements using Pivot tables in excel and Caspio.
Umer Abdullah Education Details
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Bba(Hons) Double Majors In Marketing & Finance -
Business Administration And Management, General
Frequently Asked Questions about Umer Abdullah
What company does Umer Abdullah work for?
Umer Abdullah works for Repairdesk
What is Umer Abdullah's role at the current company?
Umer Abdullah's current role is Associate Product Manager (AI).
What schools did Umer Abdullah attend?
Umer Abdullah attended Lahore School Of Economics, Lahore Grammar School.
Who are Umer Abdullah's colleagues?
Umer Abdullah's colleagues are Hareem Aman, Muhammad Waleed Siddiqui, Haseeb Fayyaz, Zakria Butt, Mojtaba Shafiei, Ammad Mubashir, Shaista Gul.
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Umer Abdullah
Ma International Relations And Contemporary War At King'S College LondonLahore District1hotmail.com -
Umer Abdullah
Chair @ Ieee Computer Society Fast Islamabad | Xsecuriti.Ai |Bscs Fast Nuces IslamabadIslamabad
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