Umer Abid Email & Phone Number

Pakistan

Advising Prospective Students: Conduct thorough consultations with prospective students to understand their educational goals, providing detailed information about course offerings, program benefits, and career opportunities.Enrollment Process Management: Guide students through the entire enrollment process, ensuring all paperwork and prerequisites are completed accurately and on time.Information Provision: Develop and disseminate comprehensive informational materials regarding… Show more Advising Prospective Students: Conduct thorough consultations with prospective students to understand their educational goals, providing detailed information about course offerings, program benefits, and career opportunities.Enrollment Process Management: Guide students through the entire enrollment process, ensuring all paperwork and prerequisites are completed accurately and on time.Information Provision: Develop and disseminate comprehensive informational materials regarding program details, financial aid options, and student resources.Student Follow-Up: Conduct regular follow-ups with prospective students to answer any questions and ensure they remain engaged and informed throughout the enrollment process.Data Management: Maintain accurate and up-to-date records of all student interactions, inquiries, and enrollment statuses in the HubSpot CRM system.Feedback Collection: Gather feedback from students about the advising and enrollment process to identify areas for improvement and enhance overall student experience. Show less

Karāchi, Sindh, Pakistan

New Venture Development: Initiated the design agency (offering IT services and digital marketing solution mainly in US) with the top management and develop the system for smooth business operations.Sales Unit Leadership: Lead and manage a sales unit within a digital agency, overseeing day-to-day operations and ensuring the team meets its sales targets.Client Acquisition Strategy: Develop and implement strategies to identify and acquire new clients, focusing on the US market for… Show more New Venture Development: Initiated the design agency (offering IT services and digital marketing solution mainly in US) with the top management and develop the system for smooth business operations.Sales Unit Leadership: Lead and manage a sales unit within a digital agency, overseeing day-to-day operations and ensuring the team meets its sales targets.Client Acquisition Strategy: Develop and implement strategies to identify and acquire new clients, focusing on the US market for design and marketing solutions.Target Achievement: Set monthly and quarterly sales targets and create detailed action plans to achieve these goals.Team Development: Provide training, mentorship, and support to the sales team to enhance their skills and performance.Performance Analysis: Regularly review sales metrics and performance data to identify trends and areas for improvement.Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and customer service, to ensure a cohesive approach to client acquisition and retention.Invoicing: Make sure to send the correct invoices to all the clients through Quickbook.Project Supervision: To supervise the ongoing project and making sure each client's work is done in timely manner with no repeat tasks. Show less

Karāchi, Sindh, Pakistan

Team Leadership: Manage a team of sales representatives, providing guidance and support to help them meet their sales targets.Lead Generation Strategy: Design new strategies to generate leads through different marketing channels and platforms such as PPC, Social Media Campaigns, Bark, Clutch etc.Lead Conversion: Develop and implement strategies to convert leads into paying customers, focusing on personalized sales approaches.Sales Training: Train and mentor team members… Show more Team Leadership: Manage a team of sales representatives, providing guidance and support to help them meet their sales targets.Lead Generation Strategy: Design new strategies to generate leads through different marketing channels and platforms such as PPC, Social Media Campaigns, Bark, Clutch etc.Lead Conversion: Develop and implement strategies to convert leads into paying customers, focusing on personalized sales approaches.Sales Training: Train and mentor team members on effective sales techniques and product knowledge.Sales Reporting: Prepare detailed sales reports and presentations for senior management, highlighting key achievements and areas for improvement.Customer Feedback: Collect and analyze customer feedback to identify opportunities for product and service enhancements.Market Research: Conduct market research to identify new sales opportunities and stay updated on industry trends. Show less

Karāchi, Sindh, Pakistan

Sales Team Oversight: Oversee a small team of sales representatives, ensuring they meet their individual and team sales targets.Customer Relationship Management: Build and maintain strong relationships with key customers, providing personalized support and addressing their needs.Sales Growth Strategy: Develop and implement strategies to achieve significant sales growth, leveraging market insights and customer feedback.Performance Monitoring: Track team performance and… Show more Sales Team Oversight: Oversee a small team of sales representatives, ensuring they meet their individual and team sales targets.Customer Relationship Management: Build and maintain strong relationships with key customers, providing personalized support and addressing their needs.Sales Growth Strategy: Develop and implement strategies to achieve significant sales growth, leveraging market insights and customer feedback.Performance Monitoring: Track team performance and provide regular feedback and coaching to improve results.Product Promotion: Promote IT products and services through various sales channels, including direct sales, online platforms, and industry events.Sales Documentation: Maintain accurate records of sales activities, customer interactions, and contract agreements.Service Proposals: Design the exclusive service proposal for each client based on his/her needs.Market Research: Conduct market research on clients businesses to draft the proposals for the clients as per the market needs to win the business. Show less

Karāchi, Sindh, Pakistan

Customer Service Excellence: Provide exceptional customer service to incoming clients, ensuring their needs are met promptly and effectively.Project Management: To communicate effectively with the clients on thier daily updates about the project progress through calls, emails, chat and zoom calls.Upsell Management: Identify opportunities to upsell additional services to existing clients, increasing revenue and enhancing client satisfaction.Client Satisfaction: Monitor… Show more Customer Service Excellence: Provide exceptional customer service to incoming clients, ensuring their needs are met promptly and effectively.Project Management: To communicate effectively with the clients on thier daily updates about the project progress through calls, emails, chat and zoom calls.Upsell Management: Identify opportunities to upsell additional services to existing clients, increasing revenue and enhancing client satisfaction.Client Satisfaction: Monitor client satisfaction levels and implement strategies to address any issues or concerns.Account Management: Maintain detailed records of client interactions, service agreements, and account statuses.Cross-Selling: Identify opportunities to cross-sell related services to existing clients, broadening their engagement with the company.Client Retention: Develop and execute strategies to retain high-value clients and reduce churn rates. Show less

Saudi Arabia

Operational Supervision: Oversee commercial operations in Pakistan, ensuring compliance with company standards and regulatory requirements.Tender Preparation: Manage the preparation and submission of public and private tenders, ensuring all documentation is accurate and complete.Efficiency Improvement: Implement strategies to enhance operational efficiency and reduce costs.Project Coordination: Coordinate various projects, ensuring they are completed on time and within… Show more Operational Supervision: Oversee commercial operations in Pakistan, ensuring compliance with company standards and regulatory requirements.Tender Preparation: Manage the preparation and submission of public and private tenders, ensuring all documentation is accurate and complete.Efficiency Improvement: Implement strategies to enhance operational efficiency and reduce costs.Project Coordination: Coordinate various projects, ensuring they are completed on time and within budget.Compliance Management: Ensure all operations comply with relevant legal and regulatory requirements.Performance Reporting: Prepare detailed reports on operational performance for senior management. Show less

United States

Customer Service: Handle customer inquiries related to training and certification courses, providing accurate and timely information.Enrollment Process Management: Guide students through the enrollment process, ensuring all necessary steps are completed accurately.Support Provision: Offer ongoing support and guidance to students throughout their enrollment journey.Record Keeping: Maintain accurate and up-to-date records of student enrollments and interactions in the CRM… Show more Customer Service: Handle customer inquiries related to training and certification courses, providing accurate and timely information.Enrollment Process Management: Guide students through the enrollment process, ensuring all necessary steps are completed accurately.Support Provision: Offer ongoing support and guidance to students throughout their enrollment journey.Record Keeping: Maintain accurate and up-to-date records of student enrollments and interactions in the CRM system.Feedback Collection: Gather feedback from students to identify areas for improvement in the enrollment process.Information Dissemination: Develop and distribute informational materials about courses and certification programs. Show less

Karachi, Pakistan

Client Account Management: Manage client accounts, optimizing their presence on the B2B platform and ensuring their needs are met.Transaction Facilitation: Facilitate B2B transactions, ensuring smooth and successful business dealings.Client Optimization: Work with clients to optimize their platform presence, enhancing visibility and business opportunities.Relationship Building: Build and maintain strong relationships with key clients, providing ongoing support and… Show more Client Account Management: Manage client accounts, optimizing their presence on the B2B platform and ensuring their needs are met.Transaction Facilitation: Facilitate B2B transactions, ensuring smooth and successful business dealings.Client Optimization: Work with clients to optimize their platform presence, enhancing visibility and business opportunities.Relationship Building: Build and maintain strong relationships with key clients, providing ongoing support and guidance.Market Analysis: Analyze market trends to identify new business opportunities and inform clients of relevant insights.Negotiation Skills: Negotiate terms and agreements with clients to secure favorable outcomes for both parties.Profile Optimization: Optimize the new clients account on the platform itself to get most of the traffic internally through the website. Including the keyword research, content writing, on-page optimization, product optimization and account handling. Show less

Karachi, Pakistan

Customer Acquisition: Increase customer acquisition through targeted email campaigns and cold calls, focusing on expanding the customer base.Auction Management: Manage bids on Japanese auctions, ensuring competitive and successful outcomes for clients.Sales Strategies: Develop and implement effective sales strategies to attract and retain customers.Market Analysis: Analyze market trends and auction results to identify opportunities for growth.Communication Skills:… Show more Customer Acquisition: Increase customer acquisition through targeted email campaigns and cold calls, focusing on expanding the customer base.Auction Management: Manage bids on Japanese auctions, ensuring competitive and successful outcomes for clients.Sales Strategies: Develop and implement effective sales strategies to attract and retain customers.Market Analysis: Analyze market trends and auction results to identify opportunities for growth.Communication Skills: Engage with customers through various communication channels, providing timely and accurate information.Negotiation: Negotiate auction bids and sales agreements, ensuring favorable terms for clients. Show less

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: * Marketing Head at Event Society from Nov 2015 till date. * Asst Marketing Head at Event Society from Jan 2015.

Associate’S Degree, Pre-Engineering, C

Activities and Societies: * Captain of College Cricket Team * Organized a Book Fair

High School, Biology, General, A+