Umer Arshad Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Australia

Adelaide, Australia

• Maintaining a positive, empathetic and professional attitude to offer exceptional customer experience at all times• Communicating with Telstra customers via phone.• Acknowledging & resolving customer complaints.• Providing best customer value by offering most relevant and suitable products• Processing orders, forms, applications, and requests by making use of different tools and software.• Maintaining customers’ records in the form of interactions, comments and complaints.• Communicating and coordinating with peers as necessary.• Providing feedback on the efficiency of the customer service process.• Ensure customer satisfaction and provide professional customer support.

Islamabad

• Digital Marketing activities for company’s projects and clients• Planning and executing digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising• Paid Campaigns for new products launch• Remarketing through Facebook Pixel• E-commerce marketing• Devising PPC campaigns (Display and Search Network)• In-depth On-Page and Off-page SEO analysis• Developing User Interface (UI) designs for the corporate website • System monitoring and analysis to ensure the performance of the website• Develop and implement procedures for ongoing website management through Wordpress CMS• Developing optimized content and marketing strategies• Bloggers and influencers outreach• In-depth website audit & analysis Google Analytics, SEMRush and AHREFs• Hands-on experience with industry-leading digital products like Asana and Hubstaff• Collaboration with concerned teams to produce high quality landing pages and improve UX (User Experience)• Goals conversion optimization and user funnels• Maintaining and enhancing company’s social media presence across all major social channels• Identifying emerging trends and insights, and optimizing spending and performance • Brainstorming new and creative growth strategies• Plan, execute, and measure experiments and conversion tests• Reporting on the performance of all digital marketing campaigns

Islamabad

 SEO management and activities for 3 brands GKhair, Tibolli & Tibolli.NET Devising PPC campaigns (Display and Search Network) Digital Sales Management of GKhair on Amazon Seller, Amazon Vendor, Groupon and eBay Local Business Listing (Local SEO) for USA, Australia, UK and Italy  Developing digital strategies both Paid and Organic for better company growth Identification of new and upcoming trends and insights, and enhancing existing performance Email Marketing, Newsletter floating, bloggers outreach through MailChimp Planning and execution of all web, SEO/SEM, email and display advertising campaigns In-depth On-Page and Off-page SEO analysis Assessing landing page quality, content, design

Islamabad

 Local Business Marketing (Local Business Listing) Writing content on different products/services as well as on technological topics ON page and OFF page SEO (Search Engine Optimization) Keyword research through Google Adwords, Google Insight and Google Trends (for services as well as for products)  Identification and analysis of customers needs Online Marketing Campaigns (including Paid, Organic and Referrals etc.) Analyzing websites through Google Analytics Setting Target Audiences/Customers Online research on different products Working with various Content Management Systems like Wordpress, Joomla etc Maintaining different Blogs, Websites, Exact Match Domains (EMD’s), and e-Commerce websites

Islamabad

Islamabad

Islamabad

 Developed work papers (ideas for innovative practices) Scheduled HR budgets in MS Excel Research work for employee engagement activities Scheduled Interviews for hirers

Master Of Business Administration (Mba), Marketing

Activities and Societies: Blogging, Article Writing

Bba-Itm

Islamabad. Major Projects Unethical advertising and its impact Eye checkup campaign Developed Online Health Portal Developed a personal.