Umer Farooq
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Umer Farooq Email & Phone Number

Regional Sales Head, TechStore.pk || Expert B2B Sales, FinTech, Financial Services, Business Planning, Sales & Distribution, Retail Development, Customer Services, Business Operations, Leadership & People Management at Techstore Pakistan
Location: Lahore, Punjab, Pakistan 9 work roles 4 schools
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Regional Sales Head, TechStore.pk || Expert B2B Sales, FinTech, Financial Services, Business Planning, Sales & Distribution, Retail Development, Customer Services, Business Operations, Leadership & People Management
Location
Lahore, Punjab, Pakistan

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Umer Farooq is listed as Regional Sales Head, TechStore.pk || Expert B2B Sales, FinTech, Financial Services, Business Planning, Sales & Distribution, Retail Development, Customer Services, Business Operations, Leadership & People Management at Techstore Pakistan, based in Lahore, Punjab, Pakistan. AeroLeads shows a matched LinkedIn profile for Umer Farooq.

Umer Farooq previously worked as Regional Sales Head - Corporate Sales at Techstore Pakistan and Cluster Head at Cba - Community Business Agent. Umer Farooq holds Sales Academy, Business, Management, Marketing, And Related Support Services from Lahore University Of Management Sciences.

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Techstore Pakistan

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About Umer Farooq

Expert B2B Corporate Sales, FinTech Sales & Marketing, Business Planning, Sales & Distribution, Retail Success, Business Growth | Contact Center, Customer Services, People Management

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Umer Farooq's current company

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Techstore Pakistan
Techstore Pakistan
Regional Sales Head, TechStore.pk || Expert B2B Sales, FinTech, Financial Services, Business Planning, Sales & Distribution, Retail Development, Customer Services, Business Operations, Leadership & People Management
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9 roles

Umer Farooq work experience

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Regional Sales Head - Corporate Sales

Current

Lahore, Punjab, Pakistan

As Regional Sales Head my key role is to drive sales growth, managing key accounts, leading sales team, and expanding our business into new cities and verticals. - Develop and execute strategic sales plans to achieve revenue targets and growth objectives with a data driven approach and in-depth analysis. - Identify new business opportunities and market segments to expand customer base. - Monitor sales performance metrics and implement corrective actions as needed to ensure targets are met or exceeded. - Build and strengthen strong relationships with key clients, understanding their needs and providing tailored solutions. - Recruit, train, and mentor a high-performing sales team, providing guidance, motivation, and support to drive results. - Establish a data-driven and performance-focused sales environment by setting clear targets and providing ongoing feedback and coaching. - Develop market entry strategies and execute expansion plans in collaboration with company directors. - Conduct market research and analysis to understand industry trends, competitor activities, and customer preferences.

Jan 2024 - Present

Cluster Head

Cba - Community Business Agent

Lahore, Punjab, Pakistan

CBA is a Fintech / Digital Distribution Platform (Jazzcash/Easypaisa) envisioned to promote micro-entrepreneurship in Pakistan. enabling unemployed youth of the country to start their own business with the ease of doing it from anywhere be it home, shop, office, etc.- As Cluster Manager at CBA I headed Central-I region for the growth of Digital Distribution channelof the entire Lahore & its nearby surroundings.- Develop monthly sales growth strategy for the region and ensure achievement of KPIs and monthlysales & and distribution targets.- On-boarding new distributors/business partners to endorse CBA availability at all areas of the Centralregion.- Lead the sales teams and back-end operations to ensure smooth business continuity

Nov 2022 - Dec 2023

Area Sales Manager

Lahore, Punjab, Pakistan

Responsible for:-• Efficient Franchise Management• Achievement of sales & distribution KPIs• Business Growth through market share improvement for GSM and FS• Effective People Development• Ensure Franchise Profitability • Optimal utilization of Trade Marketing spend • Implementation of Quality of Sales improvement initiatives • Channel foot print expansion and improvement in KPIs (FS and GSM) • Ongoing interaction with stakeholders including S&D Planning, Network team etc.• Team motivation and enablement• Driving performance initiative • Territory Integrity & Infringement Control.

Aug 2014 - Nov 2022

Specialist Customer Care

- Manage contact center team performance, operations & people management - Meet monthly targets including upselling with quality service - Active participation in sales forecast and planning, operational efficiency Project: Contact Center Modernisation with Huawei

Jun 2013 - Jul 2014

Specialist Financial Services Sales & Marketing (Secondment)

- Achievement of B2B Sales targets of mobile-wallet & other Easypaisa solutions.- Increase corporate clients’ portfolio- Effective execution of Financial Services projects - Training of easypaisa corporate solutions to B2B clients. - Reporting & analysis, review & presentations.- Back-end support to corporate clients, work as a liaison.

Feb 2013 - Jun 2013

Contact Center Team Leader

Lahore, Pakistan

- Manage contact center team performance - Meet monthly KPI targets including upselling, quality service, service level - Team Motivation activities and performance management- Workforce management- Cost optimization (OPEX) based on business analysis- Project management- Initiatives for continuous change and improvement - Enhance working conditions & environment for staff- Enhance customer experience, CSI & FCR- Improvement in running SOPs to enhance operational efficiency and customer experience- Effective sales planning making strategy to deliver monthly sales targets

Feb 2008 - May 2013

Quality Assurance Officer

- To ensure contact center quality services over call, website, WAP portal, IVR, emails & Faxes.- Strict adherence to company/divisional policies, plans and strategies to achieve company/divisional goal along with complete understanding of Compliance & Code of Conduct.

Jan 2006 - Feb 2008

Customer Relations Officer

• Deliver 100% quality customer services & First call resolution, inbound calls• Develop healthy relations with the customers• Meeting monthly KPIs & sales targets • Compliance with adherence policy• Particpate in daily huddle/debrief/team meetings

Dec 2004 - Jan 2006

Executive Branding & Outdoor Media

Lahore, Pakistan

- Business Development, add new corporate accounts on board- Projects & campaign management. - Development of innovative ideas for Clients for effective marketing campaigns, brand activation.- Assurance of timely execution of projects. - Planning and executing in event management & exhibitions.

Dec 2002 - Nov 2004
4 education records

Umer Farooq education

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.5 Cgpa (75% Scholarship Holder)

Premier College Of Business Administration & Economics
FAQ

Frequently asked questions about Umer Farooq

Quick answers generated from the profile data available on this page.

What company does Umer Farooq work for?

Umer Farooq works for Techstore Pakistan.

What is Umer Farooq's role at Techstore Pakistan?

Umer Farooq is listed as Regional Sales Head, TechStore.pk || Expert B2B Sales, FinTech, Financial Services, Business Planning, Sales & Distribution, Retail Development, Customer Services, Business Operations, Leadership & People Management at Techstore Pakistan.

Where is Umer Farooq based?

Umer Farooq is based in Lahore, Punjab, Pakistan while working with Techstore Pakistan.

What companies has Umer Farooq worked for?

Umer Farooq has worked for Techstore Pakistan, Cba - Community Business Agent, Telenor, Telenor Pakistan, and Telus Pakistan Ooh & Event Management.

How can I contact Umer Farooq?

You can use AeroLeads to view verified contact signals for Umer Farooq at Techstore Pakistan, including work email, phone, and LinkedIn data when available.

What schools did Umer Farooq attend?

Umer Farooq holds Sales Academy, Business, Management, Marketing, And Related Support Services from Lahore University Of Management Sciences.

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