As Regional Sales Head my key role is to drive sales growth, managing key accounts, leading sales team, and expanding our business into new cities and verticals. - Develop and execute strategic sales plans to achieve revenue targets and growth objectives with a data driven approach and in-depth analysis. - Identify new business opportunities and market segments to expand customer base. - Monitor sales performance metrics and implement corrective actions as needed to ensure targets are met or exceeded. - Build and strengthen strong relationships with key clients, understanding their needs and providing tailored solutions. - Recruit, train, and mentor a high-performing sales team, providing guidance, motivation, and support to drive results. - Establish a data-driven and performance-focused sales environment by setting clear targets and providing ongoing feedback and coaching. - Develop market entry strategies and execute expansion plans in collaboration with company directors. - Conduct market research and analysis to understand industry trends, competitor activities, and customer preferences.

CBA is a Fintech / Digital Distribution Platform (Jazzcash/Easypaisa) envisioned to promote micro-entrepreneurship in Pakistan. enabling unemployed youth of the country to start their own business with the ease of doing it from anywhere be it home, shop, office, etc.- As Cluster Manager at CBA I headed Central-I region for the growth of Digital Distribution channelof the entire Lahore & its nearby surroundings.- Develop monthly sales growth strategy for the region and ensure achievement of KPIs and monthlysales & and distribution targets.- On-boarding new distributors/business partners to endorse CBA availability at all areas of the Centralregion.- Lead the sales teams and back-end operations to ensure smooth business continuity

Responsible for:-• Efficient Franchise Management• Achievement of sales & distribution KPIs• Business Growth through market share improvement for GSM and FS• Effective People Development• Ensure Franchise Profitability • Optimal utilization of Trade Marketing spend • Implementation of Quality of Sales improvement initiatives • Channel foot print expansion and improvement in KPIs (FS and GSM) • Ongoing interaction with stakeholders including S&D Planning, Network team etc.• Team motivation and enablement• Driving performance initiative • Territory Integrity & Infringement Control.

- Manage contact center team performance, operations & people management - Meet monthly targets including upselling with quality service - Active participation in sales forecast and planning, operational efficiency Project: Contact Center Modernisation with Huawei

- Achievement of B2B Sales targets of mobile-wallet & other Easypaisa solutions.- Increase corporate clients’ portfolio- Effective execution of Financial Services projects - Training of easypaisa corporate solutions to B2B clients. - Reporting & analysis, review & presentations.- Back-end support to corporate clients, work as a liaison.

- Manage contact center team performance - Meet monthly KPI targets including upselling, quality service, service level - Team Motivation activities and performance management- Workforce management- Cost optimization (OPEX) based on business analysis- Project management- Initiatives for continuous change and improvement - Enhance working conditions & environment for staff- Enhance customer experience, CSI & FCR- Improvement in running SOPs to enhance operational efficiency and customer experience- Effective sales planning making strategy to deliver monthly sales targets

- To ensure contact center quality services over call, website, WAP portal, IVR, emails & Faxes.- Strict adherence to company/divisional policies, plans and strategies to achieve company/divisional goal along with complete understanding of Compliance & Code of Conduct.

• Deliver 100% quality customer services & First call resolution, inbound calls• Develop healthy relations with the customers• Meeting monthly KPIs & sales targets • Compliance with adherence policy• Particpate in daily huddle/debrief/team meetings

- Business Development, add new corporate accounts on board- Projects & campaign management. - Development of innovative ideas for Clients for effective marketing campaigns, brand activation.- Assurance of timely execution of projects. - Planning and executing in event management & exhibitions.