Umer Hamid

Umer Hamid Email and Phone Number

Senior Customer Success Manager @ APIMatic | Customer Relationship + Success Previously @ DigitalOcean | MBA @ APIMatic.io
auckland, auckland, new zealand
Umer Hamid's Location
Rawalpindi, Punjab, Pakistan, Pakistan
Umer Hamid's Contact Details

Umer Hamid work email

Umer Hamid personal email

n/a
About Umer Hamid

Experienced Support/Product Specialist with a demonstrated history of working in the internet industry. Skilled in Management, Leadership, Business Development, Research, and Client Relations. Strong professional with a Master of Business Administration - MBA focused in Logistics, Materials, and Supply Chain Management from Bahria University.

Umer Hamid's Current Company Details
APIMatic.io

Apimatic.Io

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Senior Customer Success Manager @ APIMatic | Customer Relationship + Success Previously @ DigitalOcean | MBA
auckland, auckland, new zealand
Website:
apimatic.io
Employees:
31
Umer Hamid Work Experience Details
  • Apimatic.Io
    Sr. Customer Success Manager
    Apimatic.Io Feb 2024 - Present
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  • Digitalocean
    Customer Success Manager
    Digitalocean Dec 2023 - Feb 2024
    -Direct point of contact for 1700 Top clients on the Platform.-Maintained an extensive relationship with customers to address platform limitations/issues and provided solutions-Providing extensive assistance to avoid customer churn-Identifying growth opportunities by providing proactive solutions to customers to enhance customer growth-Assisting customers with Migration to platform-Working closely with Engineering/Product Teams to convey customer concerns-Ensured Quarterly KPI's and Goals are met by increasing customer MRR and product adoption
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  • Digitalocean
    Customer Experience Manager
    Digitalocean Dec 2021 - Jan 2024
    Focusing on top 5000 customers on the plafrom in providing a personal touch to enhance their experience by building a relationship, addressing issues and growing the customer. -Ensured customer satisfaction on the platform by personalization-Increase in overall ARPU and NDR of the customer cohort assigned-Conducted outreaches to customers to figure out their issues on the platform and provide adequate solution-Held training sessions to improve product knowledge of new hires-Tracked customer engagement score and outlined strategies to improve said score-Proactively spotted customer’s minimal use of services by pitching the best value as a solution-Served as an intermediary for escalations raised by customers-Reported and managed critical incidents in a collaborative environment-Sought new ways to exceed customer expectations and improve retentionrates
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  • Digitalocean
    Developer Experience Specialist
    Digitalocean Jul 2020 - Dec 2021
    Engaged with customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. Educated customers about DigitalOcean's platform capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. Responsibilities also include learning DigitalOcean products and adapting to rapid product, process, and policy changes. -Assisted customers with relevant account/billing issues-Prioritized effort to maintain SLA status-Ensure that customer satisfaction is achieved by 100%-Improved my Quality Score from 82% to 92% in the span of 3 months-Assisted management with escalated issues that required prioritized attention-Trained new hires on standard operating proceducres and product-100% over achieved my monthly and yearly targets
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  • Motive
    Product Support Specialist
    Motive Feb 2019 - Jul 2020
    Islamabad
    Product Expert for the Dashcam Team and general support on the platform. -Provided assistance to general customers on a day to day basis -Exclusive and Enhanced support to preferred clients, -Point of contact for valuable clients and being a direct assistance for them. -Subject Matter expertise -Guided teams and provided several training sessions -Statistics collection for impacted products -Reporting overall team performance and product performance with the Engineering teams.
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  • Motive
    Technical Support Analyst - Tier Ii
    Motive Feb 2018 - Sep 2018
    Islamabad
    Hardware Expert, resolving technical support issues on a higher Tier level. -Product expert, several products provided by the company. -Resolving technical issues reported by customers. -Providing statistics and escalations to Tier III and Engineering -Working closely with Engineering teams to provide feedback about product failures/issues.
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  • Motive
    Technical Support Analyst
    Motive Aug 2017 - Feb 2018
    Islamabad
    Assisting customers directly with their technical support issues. -Resolving issues via call/emails -Providing solutions to their general issues with the product -Educating the customer on product usage -Reaching out to preferred clients for solutions to their technical problems -Escalating issues to higher tiered support levels -Responding to customer queries on a daily basis.
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  • The D'Hamidi Partnership
    Account Executive
    The D'Hamidi Partnership Feb 2017 - Aug 2017
    Islamabad, Pakistan
    Being a point of contact between the client and the agency, handling client requests along with being in touch with the clients Marketing & Finance department for account payable.
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  • Foodpanda
    Business Development Manager
    Foodpanda Jun 2016 - Nov 2016
    Islamabad
    B2B Operations, marketing the brand and acquiring sales. I have roughly on boarded more than 40 restaurants in about 4 months. Uploading and maintaining restaurant data and daily operations on the foodpanda platform.
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  • Askari Bank
    Summer Intern
    Askari Bank Jun 2015 - Aug 2015
    Lahore
    Accounting Opening, Cash Management/Balancing, Customer Relationship Management, Database Management, Document assessments.
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Umer Hamid Skills

Public Relations Business Development Client Relations Sales Force Development Microsoft Office Management Customer Service Time Management Research Leadership Microsoft Powerpoint

Umer Hamid Education Details

Frequently Asked Questions about Umer Hamid

What company does Umer Hamid work for?

Umer Hamid works for Apimatic.io

What is Umer Hamid's role at the current company?

Umer Hamid's current role is Senior Customer Success Manager @ APIMatic | Customer Relationship + Success Previously @ DigitalOcean | MBA.

What is Umer Hamid's email address?

Umer Hamid's email address is ca****@****kin.com

What is Umer Hamid's direct phone number?

Umer Hamid's direct phone number is +165069*****

What schools did Umer Hamid attend?

Umer Hamid attended Bahria University, Comsats Institute Of Information And Technology, Fazaia Inter College E-9 Islamabad.

What are some of Umer Hamid's interests?

Umer Hamid has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Health.

What skills is Umer Hamid known for?

Umer Hamid has skills like Public Relations, Business Development, Client Relations, Sales Force Development, Microsoft Office, Management, Customer Service, Time Management, Research, Leadership, Microsoft Powerpoint.

Who are Umer Hamid's colleagues?

Umer Hamid's colleagues are Muhammad Haseeb, Ali Asghar, Arqam Z., Hamza Mahmood, Syed M. Subtain, Saad Amir, S Rashid.

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