Umer Hashmi Email & Phone Number

Tring

- Responsible for planning and coaching sessions.- Liaising with parents and providing regular feedback on their child’s progress.- Experienced in coaching children with special needs.- Planned and developed a new class for children aged from 5 to 7.- Responsible for encouraging children to work as part of a team and place emphasis on team work.- Responsible for building children’s confidence and interpersonal skills.- Helped with bringing in new customers and maintaining previous customers.- Responsible for maintaining that the kit and equipment are in good condition for use.- Responsible for administering first aid.- Responsible for carrying out health and safety checks before each session.

Slough, United Kingdom

- Managing all Internal Instructor schedules – being responsible for the diary management and development of 70 Instructors (QA – IQ has 172 Instructors in total over 22 sites) as well as 60 freelance Instructors.- Managing new Instructor inductions. This involves “buddying” them up with experienced Instructors, arranging for them to sit in on relevant courses and organising team teaches.- Produce weekly scheduling reports to monitor all centres; Public, Closed and On Site Courses. - Maintaining in house system with up to date information i.e. courses codes, trainer details and customer information.- Negotiate prices with associate companies and freelance Instructors to gain the best possible rate while proactively monitoring all costs to QA and raising relevant purchase orders.- Monitor fill rates and revenue for all courses in order to maximise these and add extra dates as and when required.- Identify gaps in Instructor skill sets by using QA’s skills matrix and put forward business cases to employ additional resource.- Full responsibility for the planning of all course schedule and instructor utilisation. Interactions with sales teams to fulfil all training requirements and to ensure effective use of QA’s instructors and training Centres.- Investigating and reporting on instructor’s performance and presenting findings to senior management on a monthly basis.

High Wycombe

- Responsible for meeting KPI’S and SLA’S.- Producing monthly reports to senior management on different aspects of the PET/CT performance in relation to KPI’S.- Responsible for administrating work load and structure for the booking and reporting team.- Managing and producing patient reporting schedule which included maintaining and updating the reporter’s rota.- Liaised with 3rd party providers and external stakeholders on a daily basis ensuring all aspects of PET/CT ran smoothly.- Provided accurate advice to referrers in respect of their patient’s referral.- Liaising with referrers, patients and other healthcare professionals to help maintain an open communication.- Developed and maintained relationships between sales, operations and the booking team to ensure the effective delivery of the booking service.- Developed and produced working manual for post and departmental issues. - Provided work instructions for the booking and reporting schedule.- Responsible for checking scan images and sending them to the correct reporters and trusts via a safe network.- Managed a team of 10.- Responsible for sending reports and referrals to the correct referring trusts and administering this onto a database which is readily available for senior management.- Ensured that all patient scan reports had been attached to all relevant software systems.- Suggested improvements to the procedures and service and helped develop these.- Responsible for chairing monthly meetings and the maintaining the minutes for each meeting. - Responsible for producing a report from the monthly meeting and making sure this is distributed to stakeholders.

Birmingham, United Kingdom

- Responsible for answering customer calls and enquiries via phone fax and e-mail.- Responsible for managing and maintaining that the customer’s products are delivered on schedule.- Responsible for authorising credit notes, goods return and other financial matters involving payment structures and schedules.- Publishing and maintaining work instructions for new and existing employees.- Participating in meetings with customers to help build an open and honest business relationship.- Responsible for publishing monthly reports regarding production issues.- Attending daily production meetings regarding production issues.- Managing and dealing with customer enquiries from Germany, France, Spain and Italy.- Responsible for dealing with quality issues of rivets and participating in the investigation of quality complaints. - Responsible for managing client visits and sourcing new clients.