Homesampling & Crd Supervisor
I am hired in Mughal diagnostic and research lab as a Medical laboratory technologist. I have been working as a Home Sampling and Customer representative department Supervisor.Lead a team of home sampling technicians and customer representatives to ensure efficient and timely delivery of services.Develop and implement departmental goals, objectives, and performance metrics to measure team productivity and effectiveness.Oversee the scheduling and coordination of home sampling appointments… Show more I am hired in Mughal diagnostic and research lab as a Medical laboratory technologist. I have been working as a Home Sampling and Customer representative department Supervisor.Lead a team of home sampling technicians and customer representatives to ensure efficient and timely delivery of services.Develop and implement departmental goals, objectives, and performance metrics to measure team productivity and effectiveness.Oversee the scheduling and coordination of home sampling appointments, ensuring optimal utilization of resources and timely response to customer inquiries.Addressed customer inquiries, complaints, and requests in a timely and courteous manner, ensuring customer satisfaction.Assisted in the development and implementation of customer service policies, procedures, and standards. Show less