Umer Pervaiz Email & Phone Number

Riyadh, Saudi Arabia

 POD and Contract management for all Domains of NOC. Develop and implement operating procedures for service delivery platform for NOC, Help Desk, Service Desk & Field Maintenance based new Transformation streams. Managing all NOC Dashboard and automations reports to measure the Key KCP and KPIs. Managing the intelligent Scheduling Project to assign CM WOs to achieve the Best Efficiency from FME.  Managing all Huawei Automation Dashboard and Customization based on Project needs.  Leading NOC Quality and control Audits. Lead the Project successfully to achieve all Targets in TT Automation, WO Automation, Auto Troubleshooting (ADX).

ZAIN Telecom Ltd kingdom of Saudi ArabiaI am working as NOC Team lead reporting to Project Director, where my responsibilities are to ensure the smooth 24/7 operations of all Product NOCs, Including Transmission NOC, UTRAN, GRAN, Data Com, LTE, IN VAS, Core, IPBB NOC. Successfully launched OWS Ticketing system and ensure the Auto ticketing based on SLA and requirements of company. Successfully deployed Intelligent Scheduling project in KSA to assign the Auto CM, PM work order to FME based on the several rules.  Calculation of monthly SLA / OLA of all NOC domains and verification from customer to secure the monthly service invoices of Vendor. Supervision of all daily and weekly reports by Product NOCs. Supervision of faults mainly including the Emergencies and Critical level faults, and to ensure that escalated as Per the agreed response time and resolved within the SLA. Weekly MNS presentation to customer, describing repeated areas of faults, Network risks analysis, and TT trend in all regions, Network availability 2G, 3G and LTE, Fault response time and resolution SLA. Defining and updating the NOC procedures according to the project including Customer/Management Escalation, Third party escalation, Second line escalation, Follow-up procedures. Management of the incident report, analysis of the Tickets, Shift Management to ensure all the NOC teams are operating according to proper rooster, Monthly Meeting with all Teams including Implementation, FLM, Performance Team, Optimization Team, BO Team for enhancing the project scope and especially follow-up for risk involved Network problems. Technical Expertise as NOC Consultant Technical support for network Operation & maintenance and troubleshooting. Support the Team for troubleshooting Microwave (RTN900 Series Huawei)  Measuring the performance of the Network and KPI Analysis using Huawei I Manager T2000 and Huawei U2020 Trouble Ticket Management using Huawei Tool OWS.

Sr. Executive Engineer BSS (May 2010 to Mar 2011)Pakistan Mobile Telecom Limited (PTML- Ufone)  Support the regional team for troubleshooting Microwave( RTN610, RTN620 Huawei) Support the regional team for troubleshooting Microwave( RTN950 Huawei)  Troubleshooting Microwave links NEC (PDH V3, V4, SDH Neo, Xpic) Alarm monitoring on T2000 for all Transmission equipment.  Preventive and corrective maintenance of Huawei BSC32, BSC6000, PCU32, PCU6000. Network monitoring and support the regional operations team for troubleshooting of Huawei BTS 3012, 3012AE, 3900, 3900A, 3900AE, 3006C. Working as team leader for troubleshooting of all Transmission equipment Huawei OSN 1500, Huawei and NEC Microwave Nortel passport and PD MUXs.

Saudi Networkers Services (Jun 2009 to Apr 2010)Major Job responsibilities are as under: Management of Teams to achieve the targets, financial and resources management of the regions. Operation and Maintenance of RNC Huawei BSC6810 Operation and Maintenance of Node B Huawei BTS3900. Providing support for Operation and Maintenance of Node B sites BTS3900 to junior engineers. Operation and Maintenance of Huawei BSC 32. Operation and Maintenance of Huawei BSC6000 V900R008. Operation and Maintenance of Huawei BTS312 and BTS3012.

Huawei Technologies Pakistan Pvt Ltd for (PTML Project)  Installation commissioning and troubleshooting of PDH and SDH Microwave links.  Installation and Troubleshooting of NEC Microwave (PDH, SDH , STM1 , Xpic) UFONE project -- Phase 5, 6 Installation and Troubleshooting of Huawei Microwave (RTN 610, RTN 620) UFONE project – Phase 6,7 and 8. Link Up gradation and Traffic shifting. Troubleshooting of Microwave and leased media dependant sites. Worked in QA/QC for installation of sites. Performed BSC6000 Patch up gradation Activities.  Troubleshoot the media for GB, PB, OML, Ater and Abis Interface. Troubleshoot the Huawei BTS 3012, 3012AE, 3900 and 3006C. Well know the O&M work flow. I-e Trouble ticket Handling, GCRMS request handling, Critical issues handling. Participated in NE PAT and worked for achieving FAC. Huawei SPS (Spare part System) account handling for O&M to win the SLA. Always participated in meeting with customer and sub-contractors. Always achieve good scores in PBC. Perform quarterly basis preventive maintenance. Tools used for NEC and Huawei Microwave. PNMT, PNMTJ, WebLCT and MapInfo. Tools used for Huawei BTS, BSC. Site Maintenance Terminal, M2000. Site Master -- Tool used for OSN. I Manager T2000  Perform BER test and VSWR test on sites. Have strong communication skills that help in effective and efficient co-ordination with customer and subcontractors.