Umer Rabbani Email & Phone Number

Dublin, CA, US

San Ramon, CA, US

• Defined & launched real time Voice Streaming API to enable Five9 customers and partners to achieve LLM based AI Agent Assistant, Voice Biometric & Call Recording usecases. Overseeing end-to-end product lifecycle, n.
• Conceptualized and defined "Five9 Transcript Stream”. Successful launch & onboarded the first 10 customers through a hands-on approach, providing personalized support to both customers and CRM partners/integrators.
• Enabled global sales, Five9 partners, professional services, customer support teams across the organization to enable product success.
• In charge of Global Voice product portfolio including voice stack, Voice Servers & Clients (WebRTC and Desktop).
• Initiated a new platform to enable Virtual Desktop Integrations with third party SDKs (Amazon Workspaces, VMWare Horizon & Citrix).

Menlo Park, CA, US

• Used data-driven insights and business metrics to define strategy for a product line with an annual est. revenue of 50M+ and 2000 global enterprise customers
• Increased product line revenue by 10% YoY through new features, partnerships, and strategic roadmap alignment with company strategy
• Enhanced new and existing products by carefully and critically developing user stories, wireframes, function specifications, and use cases for Genesys SIP products and quickly incorporating customer feedback data
• Enabled 5 large enterprise accounts, with more in the pipeline, to migrate to Cloud based (SaaS) deployments by implementing a business transformation strategy
• Saved Genesys’ engineering hours by enabling partners such as telco providers to self-certify Genesys equipment

Menlo Park, CA, US

• Increased market share by replacing entrenched competitor accounts through competitive analysis, strategic integration, sales incentives and discounts, and creating a wholistic solution for customers
• Created two new products, involving cross-functional stakeholders such as tech support, professional services, engineering, sales, and marketing. Managed the product lifecycle from ideation, to launch, finally to.
• Simplified Genesys SIP solutions using large enterprise customer feedback data to reduce the customer’s cost of ownership by 20% and making the platform easier to manage and deploy
• Drove 10M+ in revenue through new partnerships focusing on reselling partner equipment such as phones, Session Border Controllers, and Gateways. This created a “one stop shopping/support” experience for our customers

Menlo Park, CA, US

• Launched Genesys Voicemail the product which grew to 1000+ enterprise customers across the world
• Developed product pricing, user stories, wireframes, function specifications, and use cases
• Responsible for Exec level and customer facing interactions, presentations and product demos

Umraniye, Istanbul, TR

• Empowered 50+ employees by the Coca Cola Beverage Training and Development Centre
• Created a training plan that met employee need using data from employee interviews and employee skill surveys
• Managed budget for trainings, informed executives about progress through regular announcements, newsletters, and presentations

London, GB

• Created business cases to proof of concept on Ideas related to M2M networks, Software Defined Radio, Internet of Things (IoT) in BT Wireless research group.
• Worked in a cross-functional team of 16 global partners on a collaborative project ‘QoSMOS’ (Quality of Service and Mobility Driven Cognitive Radio Systems).
• Developed a proof of concept for channel sensing algorithms on Software-Defined Radio (USRP2 by Ettus) (Tools: C++, Linux and python, Matlab).

Lahore, Punjab, PK

• Ensured SLAs were met through monitoring and troubleshooting customer issues and providing level one support
• Created technical documentation of system components, technologies, operations processes, escalation and troubleshooting guides, incident, outage and change requests

Mba

M.Sc, Digital Communication Systems

B.Sc, Telecommunication Engineering

Ai Product Manager Nanodegree Program, Artificial Intelligence