> Provide the highest standard of customer service to all clients whether Retail, Government or Corporate, using all tools that are made available. > Attend all customer queries in a timely and appropriate manner> Assist corporate and walk-in clients with hotel and holiday package inquiries> Build strong relationships with customers and team members to serve them effectively> Work with the Sales and Events teams to maximize corporate and group rate> Ensure a strong conversion between enquiries received and sales made> Handle FIT & Group Bookings> Handle Corporates Meeting Rooms & Corporate Events> Maintain awareness of promotions and incentives offered by the company brand to drive increases in sales> Have an in depth knowledge of UAE based tours, tickets and attractions and proactively recommend and select products for customers based on their individual needs explaining the benefits thereof> Ability to engage with customers via all channels> A confident communicator with proven persuasive and influencing skills.

● Delivering the highest level of Customer Service at all customer touch points● Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.● Supervising service partners’ activities for the smooth acceptance of passengers.● Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc● Checking entry requirements (visas, residence permits) are met● Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround● Performing pre- and post-flight administration duties● Handling baggage claims● On Time Performance

● promoting and marketing the business● dealing with customer queries and complaints● providing advice about visas or passports● planning ● preparing promotional materials and displays● Knowledge about the GDS Software Sabre and ticketing