With over 7 years of professional experience, I have honed my competencies in operations and customer support at ibex. Pakistan, where I was dedicated to solving product-related inquiries and maintaining customer satisfaction. My mission aligns with delivering exceptional service and fostering strong client relationships, bringing diverse perspectives gained from my time in airside operations at Emirates. My field of expertise in vendor sourcing and operations has been instrumental in my contributions to the teams I've worked with.In my recent role at ibex. Pakistan, I excelled in customer engagement, addressing concerns, and providing in-depth product knowledge. My responsibilities included identifying customer needs, analyzing product functionalities, and managing accounts effectively. Leveraging my skills in operations and vendor sourcing, I was able to elevate the customer service experience by expertly navigating complex inquiries and escalating issues efficiently.