Umesh Kumar Email & Phone Number

Idukki, Kerala, India

Devise and implement the overall sales and marketing plan for the hotel and actively monitor its progress in terms of achieving budgets and revenues. Build-on and develop relationships with our current clients.Analyze current markets and identify new markets and potential clients. Group series & Fix departure contracting. Manage the number and performance of third party and promotional websites and liaise with providers in ensuring optimisation of the hotel’s online position. Proactively monitor the Hotel’s profile on the various social media platforms and ensure appropriate responses are posted in a timely fashion. Liaise with our Digital Team in managing the content of the Hotel’s website. Ensure in house promotional material is current, effective and supports any new sales and marketing promotions. Manage the guest database and ensure that client’s details are accurate and up to date. Ensure that all client correspondence is tracked and recorded, including quotations and contracts.Represent the hotel at consumer trade fairs, mall promotions and tourism events both at local and national level. Maintain the highest standards of professional conduct at all times when dealing with clients, guests etc.Submit weekly Sales & Marketing activity reports to the General Manager.Creating agents wise , market wise sales report, Encourage positive working relations with all departments by regular communications and feedback.Attending weekly HOD’s meeting with GM and discussing the weekly performance report.Sustains rapport with key accounts by making periodic visits.Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities.Achieves objectives by creating marketing and sales strategies.

Alleppey, Kerala, India

Generate and maintain major accounts and assigned segments through various sales activities (face to face sales calls, telephone calls, entertainment, sight inspections, etc.)Ensure thorough and complete coverage of sales team for a comprehensive client servicing, achieving targets and maximum productivitySet up all sales objectives, action plans and team’s targetsEnsure that selling strategies are adhered to during negotiations and maximizes up selling opportunities of sales teamReview direct competition and ensure complete awareness by all sales team of competitor’s activities at all timesConsolidate month end sales report applicable informationBe actively involved in the preparation of the marketing plan as requested by Resident Manager.Actively participate in achieving hotel’s budgets especially rooms’ budget & other incomesTrain, manage, direct, and evaluate teams of marketing and sales personnel.Oversee and conduct research on product target markets, customer demographicsDevelop plans and set targets to ensure sales team meets company sales objectives within a certain market.Coordinate the design and dissemination of marketing and advertising materials and messages.Prepare & participate in quarterly business plan meeting & annual business plan meeting.Analysis local market trends and competitor activity to identify business leads.Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams.Negotiate room rates/packages with corporate clients.Develop and implement creative local marketing channels, including social media channels.Prepare company contracts for the hotel in accordance with current business and pricing conditions.

Kerala, India

Maximizing the profitability of the hotel by providing outstanding quality of service to guests.Ensuring that SOP’s are updated when changes occur.Developing sales strategies and action plans.Maintaining good relationships with officials and representatives of the local business community.Recruiting, hiring and training all sales personnel.Assisting in putting together hotel emergency procedures.Proactively being involved in trade shows and conferences to network, generate new leads and drive business.Acquiring and developing new business accounts.Preparing sales proposals for clients.Creating hotel awareness through marketing campaigns.Attending all department and hotel meetings as necessary.Controlling the sales budget.Observing the market and identifying trends.Maintaining hotel relationships with key accounts.

Kerala, India

1. Maintains a high level of exposure in the hotel in major market areas through direct sales solicitation, telephone contact and written communications.2. Develop & maintain contact with business generators, travel agents, tour operators, airlines, corporate clients, government departments.3. Develops and implements marketing strategies that support the achievements of hotel goals.4. Designs new programs and sales campaigns, to develop additional sales from the various market niches.5. Identifies and analyzes competition, both locally and regionally. 6. Monitor the guests database regularly and update it accordingly.7. Provides feedback to the management on changing marketing conditions including trends in the competition, as a result of direct sales solicitation. 8. Designs new programs and sales campaigns, to develop additional sales from the various market niches.9. Maintains all sales systems, such as sales records and reports, conference calendar, traces of history and potentials, logs of groups not previously accommodated and mailing lists.10. Attends various national and international trade fairs, workshops and roadshows.11. Assists GM in development of Hotel’s Marketing Plan, Budget, and targets as needed.12. Completes weekly Sales Department Productivity Report, DSR.

Doha, Qatar

1. Ensure that coffee shop sale exceeds the budgeted target.2. Responsible for training of staffs related to hygiene, handling of equipments.3. Responsible for the interaction with the guests and ensuring that they are satisfied in terms of quality of service and products.4. Preparing of sales report, wastage report and food cost report at the month end.5. Preparing staff appraisal report.6. To ensure that the service is prompt and according to the standard of the organization.7. Ensure the proper level of hygiene, safety & maintenance in the restaurant, safe condition of work, food-handling procedures etc 8. The position also requires staying in touch with customer issues by monitoring calls and verifying accuracy with customer orders. 9. Constantly monitoring employees service levels and to address sub-standard service levels 10. Lead, guide and train a team members in each store in all shifts to insure the highest level of sales and customer service

Kochi, Kerala, India

1 Ensure that F&B sales and control procedures are followed as prescribed 2 Achieve new business bookings, retrieve lost clients, and optimize guest satisfaction. 3 Responsible for menu planning, food costing, handling of conferences, ODC at clients premises, VIP meetings. 4 Ensure that sale exceeds the budgeted target. 5 Compliance of all hygiene & safety systems & procedure at site. Preparing of daily / weekly / monthly cash & credit sales report. Preparing income & expenses report on a daily basis. Responsible for inventories of all F&B items. 6 Responsible for training of staff & ensuring that service is happening as per the standards of the organization. 7 Responsible for the interaction with the guests and ensuring that they are satisfied in terms of the hospitality. 8 Responsible for getting corporate meeting & social functions like marriages etc. 9 Responsible for organizing food festivals, theme dinners to maximize the sale of F&B. 10 Delivery of products meeting the quality, the service & the cleanliness standard required. 11 Analyze cost controls & sales trends by monitoring month end reports & statements.

Kochi, Kerala, India

1. Handling profit & loss for the assigned restaurant. 2. Responsible for achieving the target sales. 3. Maintain & improve the standards of food, service & hygiene as per the standards of the organization. 4. Ensure that all staffs are trained as per the standards of the organization. Motivation & development of staffs in line with business objectives. 5. Preparing staff appraisal report. Conduct regular staff meetings. 6. Observes performance & provides consistent feedback. 7. Monitors sales projection & budget versus actual sales. 8. Implement approved sales building programme. 9. Ensure the proper level of hygiene, safety & maintenance in the restaurant, safe condition of work, food-handling procedures etc. 10. Observes staffs performance & provides consistent feedback. 11. Responsible for guest satisfaction. Organizing food festivals in the outlet.

Kochi, Kerala, India

1. Taking down the banquet bookings, handling of conferences, VIP meetings, marriage receptions, ODC at clientele's premises. 2. Responsible for getting corporate meetings & social functions. 3. Handling profit & loss of the banquets to the required budget. 4. Responsible for achieving the target sales. 5. To make sure the service is prompt as per the hotel standard. 6. Responsible for training all the team members & motivating them. 7. Implements approved sales building programme. 8. Achieve the necessary staffing & scheduling of banquets to accomplish the desired goals & standards. 9. Dealing with the guest complaints.

Vapi, Gujarat, India

1. Taking the banquet bookings, handling of conferences, VIP meetings, marriage receptions, ODC at clientele's premises. 2. Responsible for getting corporate meetings & social functions. 3. Handling profit & loss of the banquets to the required budget. 4. Responsible for achieving the target sales. 5. To make sure the service is prompt as per the hotel standard. 6. Responsible for training all the team members & motivating them.7. Dealing with the guest complaints.

Trivandrum, Kerala, India

1. To handle the allotted section in the outlet, serve food & beverage according to the standard operating procedures. 2. To ensure that the guests are attended quickly & efficiently as possible, constantly striving to promote a service first atmosphere. 3. To maintain efficient & prompt service as per the standard of the hotel. 4. Receives guest’s complaints & resolve it when possible. 5. Carry out other duties assigned by superior related to the job.

Jamnagar, Gujarat, India

1. Welcoming the guests, receiving them, taking them to the seat and making them seat. 2. Dealing with guests complaints, Staff briefing, staff allocation. 3. Training staff as per the standard of the organization 4. Responsible for guest’s satisfaction. 5. To monitor efficient and prompt service as per the standard of the hotel. 6. Taking down the comments of all the guests. 7. To check whether the restaurant is properly set for lunch & dinner. 8. Ensure that all the staffs are well groomed. 9. Ensure the quality of service set by the organization.

Diploma Of Education, Hotel, Motel, And Restaurant Management, 1St

Activities and Societies: Cricket, Badminton, Cycling

+2, Commerce, 1St

Activities and Societies: Marching band, Scouts & Guides, Cricket

Matric, 2Nd

Activities and Societies: Scouts & Guides, Cricket, Badminton