Umesh Kumar Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

-----------------------------Roles and Responsibilities:-----------------------------1. File Transfer Specialist:---------------------------Managed and maintained secure file transfers using Axway SecureTransport and other MFT tools.Ensured a secure and stable file transfer environment.2. Automation Engineer:--------------------------Automation of Synchrony gateway health status report using PowerShell scripting.Automation of daily health check of critical Transfer CFT servers with the Automation team.Analyzed complex IT challenges and developed effective automation solutions with the Automation team.3. System Administrator:---------------------------Administered and maintained Linux/Unix systems, including user management and file systems.Troubleshot and resolved complex network and system issues.Provided technical support and guidance to colleagues.4. Problem Solver:-------------------Analyzed complex IT challenges and developed effective solutions.-Implemented solutions with precision to minimize downtime and maximize efficiency.-Actively participated in knowledge sharing to enhance team learning and development.5. Team Player:----------------Collaborated effectively with technical and non-technical stakeholders.-Provided technical support and guidance to colleagues, fostering collaboration.-Actively participated in knowledge sharing to enhance team learning and development.Achievements:-----------------Capgemini Delivery Excellence Award 2022-Capgemini Fit2Lead – First Time Managers Program-Certificate of Appreciation_ACE_PRO_LEARNING_CHAMPION Award-Capgemini_Young & Emerging Professionals_AHEAD_2022Additional Highlights:-------------------------Reduced gateway downtime by 80% through automation.-Troubleshot and resolved complex network and system issues.-Provided technical support and guidance to colleagues.-Actively participated in knowledge sharing.-Creating and maintaining SOP and KB articles.

Mumbai Area, India

IBM Hardware Support with Blade & Tower Server:Highly motivated and customer-focused Hardware Support Specialist with extensive experience managing IBM server hardware and firmware issues. Possesses a deep understanding of blade and tower server installations, field unit replacements, operating system installations, and firmware updates. Ability to diagnose and troubleshoot server problems. Dedicated to providing superior technical support and exceeding customer expectations. --------------------------Key Skills and Expertise:-------------------------- IBM Server Hardware: Knowledge of IBM blade and tower servers, including diagnosis, troubleshooting, and repair. Field Unit Replacements: Skilled in replacing components like drives, processors, and memory for quick server restoration. Operating System Installations: Proficient in installing various operating systems on IBM servers, ensuring compatibility and smooth functionality. Firmware Updates: Adept at applying and verifying firmware updates for enhanced server performance and security. Problem-Solving: Analytical and critical thinking skills to identify the root cause of server issues and implement effective solutions. Technical Support: Good communication and interpersonal skills to provide clear and concise technical support to customers. Customer Service: Dedicated to delivering exceptional customer service, exceeding expectations, and building lasting relationships.