Umesh Kumar Email & Phone Number

Delhi, India

Gurugram, Haryana, India

- Lead a team while actively engaging in the completion of BAU tasks, including the reconciliation of premium and commission, and marketing campaigns to ensure timely business transactions of new business and renewals. Increased new business conversion by 10% and renewals by 5%.- Accurately manage customer-related information within databases and prepare, manage, and maintain daily MIS reports and dashboards using advanced Excel skills & google spreedsheets.- Evaluate and implement SOPs for operational excellence, engage in quality assurance processes including case review/audit, and organize process refresher huddles and feedback sessions with the operations team to expedite the process.- Collaborate with different business verticals and business partners to enhance the client and stakeholder experience, and address escalated issues promptly to prevent disruptions in business operations.

Gurgaon, India

- Coordinating with the sales team and external business partners to close transactions. Evaluated business proposals from transaction login to close win, identified discrepancies according to guidelines, and assisted in their resolution to ensure successful transaction closure.- Efficiently manage ETMoney's premium collection and refund processes using Bill Desk and Razorpay, and oversee premium settlement with all insurers, including General Insurance and Life Insurance providers.- Handled data management tasks related to sales figures, metrics, and other pertinent information, while maintaining an organized and accessible filing system.

Gurgaon, India

- Identified client requirements and sold investment products; maintained a regular customer base while actively working to build profitable new customer relationships.- Exceeded monthly sales target by 5 to 10% on a regular basis.- Assisting the sales staff in closing as many sales as feasible.

Gurgaon, India

- Carried out seller on-boarding process for E-commerce website Flipkart.com, Amazon.in, Paytm- Managed new seller documentation and pricing agreements.- Identified potential clients and big businesses for conducting meetings and generating new business leads.- Additionally, handled participation and preparation for the conferences and events

Master Of Business Administration - Mba, Business, Management, Marketing, Cgpa 6.6

Bachelor Of Business Administration (B.B.A.), Retailing And Retail Operations