Umesh Koli Email & Phone Number

Delhi, India

United States

India

1) Develop and manage IT Service Delivery from beginning to end, including service scope, timeline, capacity planning, resource allocation, and Service execution.2) Provide project management and direction to ensure the project team has a clear understanding of timelines, risks, escalation path, and roles/responsibilities they will undertake within the project team.3) Develop Disaster recovery and Business continuity Management policy4) Design DR / ITSCM Strategy and framework to… Show more 1) Develop and manage IT Service Delivery from beginning to end, including service scope, timeline, capacity planning, resource allocation, and Service execution.2) Provide project management and direction to ensure the project team has a clear understanding of timelines, risks, escalation path, and roles/responsibilities they will undertake within the project team.3) Develop Disaster recovery and Business continuity Management policy4) Design DR / ITSCM Strategy and framework to make sure Disaster is managed under any event. 5) Act as an escalation point for the project team and project stakeholders. Show less

Noida Area, India

• Developed an Industrialized Delivery Hub Model for customers and created single point of delivery for Multiple services.• Developed the Playbook for process deployment and Benefit realization • Define the strategy and Road map for FY w.r.t Standard and compliance.• Define and integrate customer and standard based process in the Account• Implement the Best practices in accounts/project/operation• Monitor the Release and deployment activities for timely successful delivery… Show more • Developed an Industrialized Delivery Hub Model for customers and created single point of delivery for Multiple services.• Developed the Playbook for process deployment and Benefit realization • Define the strategy and Road map for FY w.r.t Standard and compliance.• Define and integrate customer and standard based process in the Account• Implement the Best practices in accounts/project/operation• Monitor the Release and deployment activities for timely successful delivery • Conducted interviews with stakeholders throughout the organization to identify Strengths and Weaknesses, Opportunities, and Threats• Verified project’s process compliance through audits throughout the Projects life cycle, i.e. Process, configuration management and work product audits, Pre-release verification etc Show less

India

Leading Process and Operation (Infrastructure) for UIDAI ProgramDefining Service Operational Process for UIDAI ProgramDesign Service Management Process Architect for AADHAAR Blueprinted Process Model for UIDAI Program with ISO 27001, CMMI and ITIL V3 FrameworkIdentified SLA Review mechanism for UIDAI and Customer.Involved in Transition and Takeover activity from existing Vendor of Customer.Modified Network Operation Center (NOC) Dashboard and Provided Solution as per… Show more Leading Process and Operation (Infrastructure) for UIDAI ProgramDefining Service Operational Process for UIDAI ProgramDesign Service Management Process Architect for AADHAAR Blueprinted Process Model for UIDAI Program with ISO 27001, CMMI and ITIL V3 FrameworkIdentified SLA Review mechanism for UIDAI and Customer.Involved in Transition and Takeover activity from existing Vendor of Customer.Modified Network Operation Center (NOC) Dashboard and Provided Solution as per Customer RequirementEscalation Management process for Internal and External StakeholderDesigned SLA/OLA Tracking method and Modified where discrepancy for tracking is not visible.Delivered ITIL V3 TrainingIdentified Service Catalogue for both Data Center located in Bangalore and Delhi Defined Process for Service Operations, Transition and Design Define Shift Roster and Shift Handover process for smooth Operation.Designed Process Approach and Whitepaper for ITIL Process compliance for Data Centre Show less

New Delhi Area, India

Process definition and development from startWriting project level processDevelopment of Technical checklist for various technologiesAgile process developmentMicro level estimation

Bangalore,India

Involved in CMMI V1.2 L5 as FAR Group memberHandling Multiple Critical Account as SQA Lead Heading the location as Quality Manger and managing a team of 4.Involved in Proposal Kick Off and Estimation Review.Quality Lead for Internal Audits, Kick off and tracking till closure.Involved in Development of Internal tracking Tool.Organization Process Training Coordinator and Trainer.Providing Training to New Joiner in Team.Involved in AutoSPICE L 5 Surveillance… Show more Involved in CMMI V1.2 L5 as FAR Group memberHandling Multiple Critical Account as SQA Lead Heading the location as Quality Manger and managing a team of 4.Involved in Proposal Kick Off and Estimation Review.Quality Lead for Internal Audits, Kick off and tracking till closure.Involved in Development of Internal tracking Tool.Organization Process Training Coordinator and Trainer.Providing Training to New Joiner in Team.Involved in AutoSPICE L 5 Surveillance Audit.Conduct Process Quiz.Providing Training on CMMI L5 Process for Senior Management.Defining Processes & Implemented for CMMI V 1.2 for Level 5. Gap Analysis for CMMI L 5 V1.2 Model & Preparation of PIID. Completed Organization Quality Audit, Postmortem and Lesson Learnt Analysis. Show less

Bangalore India

Implementation of CMMI L3 ProcessTraining on CMMI at Organization levelProcess implementation in projectDefining Project based checklistProcess Audit

Bangalore India

Conducting Internal Quality Audit for Complex and Critical Project & Support Function. Preparation of Training Material for QMS & CMMI for various levelInvolved in CMMI L3 SCAMI B Assessment & Spot Check Conducted by Lead Assessor. Review of Project Tracker every fortnight & raising Observation sheet for findings.Publishing DAG Dashboard every month.Generating Monthly Project Score Card for Delivery Unit.Conducting Customer Satisfaction survey (CSAT), AnalysisTaking… Show more Conducting Internal Quality Audit for Complex and Critical Project & Support Function. Preparation of Training Material for QMS & CMMI for various levelInvolved in CMMI L3 SCAMI B Assessment & Spot Check Conducted by Lead Assessor. Review of Project Tracker every fortnight & raising Observation sheet for findings.Publishing DAG Dashboard every month.Generating Monthly Project Score Card for Delivery Unit.Conducting Customer Satisfaction survey (CSAT), AnalysisTaking Process Quiz Bi-annually for the Team members.CMMI assessments/appraisals at org level Show less

Bangalore, India

Involved in SCAMPI C Assessment conducted by Lead Assessor.Directly reporting to Delivery Unit Head & Quality Head.Conducting Monthly Internal Quality Audit (IQA).Software Quality Assurance Audit for client Delivery. Member of Software Engineering Process Group (SEPG).Internal Audit of projects and support functions for compliance to Quality Management System and applicable standardsFacilitation for Certification/Surveillance Audits, ISO 9001:2005 Re Certification and… Show more Involved in SCAMPI C Assessment conducted by Lead Assessor.Directly reporting to Delivery Unit Head & Quality Head.Conducting Monthly Internal Quality Audit (IQA).Software Quality Assurance Audit for client Delivery. Member of Software Engineering Process Group (SEPG).Internal Audit of projects and support functions for compliance to Quality Management System and applicable standardsFacilitation for Certification/Surveillance Audits, ISO 9001:2005 Re Certification and AS9100 Certification and Client AuditsTracking of Non- Compliance and Conducting of Root Cause Analysis Collecting Metrics for MRMProject Software Quality Advisor for critical projects, Process Audits and Sample QA Inspection testingOrganization wise Role Based Training conductionConducting DO-178 & Quality Management System Training.Administrator for Internal Independent Review Tool(IIR), Clear Case, Visual Source Safe (VSS).Proficient in writing and execution of Test Cases.Metrics Data collection and analysis on Trigger basisCoordination for Defect Prevention activities in projectsConducting Tools training to project teamsPreparation of Quality Assurance Plan Show less

Bangalore Area, India

Conducting Monthly Internal Quality Audit (IQA).Conducting Work Product Audit prior to deliveryInvolvement in Kick-off meeting Defining the Process for the Project.Review of the Project Artifact Organizing Defect Prevention Meeting.Involvement in Development of PMP, Project Metrics. Root Cause for Variance and suggest appropriate Contingency or Mitigation plan.Involvement of Senior Management Review.Involvement in Writing the Test Case on Client… Show more Conducting Monthly Internal Quality Audit (IQA).Conducting Work Product Audit prior to deliveryInvolvement in Kick-off meeting Defining the Process for the Project.Review of the Project Artifact Organizing Defect Prevention Meeting.Involvement in Development of PMP, Project Metrics. Root Cause for Variance and suggest appropriate Contingency or Mitigation plan.Involvement of Senior Management Review.Involvement in Writing the Test Case on Client input.Raising the Defect to Team Lead for Unit Test.Writing the Bug Report Show less

Ms, Quality Management

Bachelor In Information System, Computer

+2, Physics,Chemistry, Biology,Math