Umesh Pawar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Review, update and maintaining legal verbiage on the credit card statements along with compliance and bank driven initiatives. Setup of brand templates which include offers and rewards to be included on the credit card statements to be sent to the end customer.Setup of marketing messages on the credit statements per the brand request.Creation of Brand Inserts along with the customer credit card statements to spread awareness about campaigns and promotions.Validation of the marketing messages / inserts as per the client’s billing cycles. Primary point of contact between the clients and internal teams.Process and Project Management - Actively participated in the execution of the processes related to their capability or service. Served as primary contact for questions or inquiries including problem investigation and resolution. Supported the organization in the design of solutions to meet the stated needs. Worked to enhance our current processes to better suit our clients’ needs. Evaluated current processes and procedures for improvements and efficiencies. Demonstrated flexibility and able to work with ambiguity. Identified problems and recommended solutions appropriately. Solved problems and advised on risk and resolution plans for the supported capability or service. Applied forecasting techniques under guidance to ensure tasks are being executed as expected.Documentation/Quality Assurance - Executed audit and quality assurance processes for materials and/or capability. Ensured quality and timing meets expectations from the business. Creation, maintenance and completion of reporting.Relationship Management- Actively participated in meetings with internal partners to build trust and rapport to understand and meet client expectations better. Enhanced the processes and procedures that are needed to execute and support job responsibilities. Maintained business perspective in the face and contributed to building a high-performing and positive team atmosphere.

Bengaluru Area, India

 GLOBAL MOBILITY SERVICES TEAM (ASSIGNMENT INITIATION & REPATRIATION SERVICES): Assignment initiation and repatriation tracking, recording compensation and mobility data. Handled the initiations for tax services of the clients. Setting up of tax briefings and acted as the main source of information for internal EY teams globally and to the client.  PROJECT MANAGEMENT TEAM (PMO): Managing the aspects for International and Domestic mobility issues for the clients and business. As a part of the PMO team handled all the projects from both the client side and the Global EY teams. Ensuring all SLA’s is met with 100% quality and acted as an advisory for queries and issues raised from the client. BILLING TEAM: Preparation of monthly billing reports to the Global EY teams for the services provided to the clients. Handled the end-to-end process for billing from EY to client.  Collaborated with stakeholders to gather requirements and develop scope. Created process documents for various clients, status reports and presentations.  Trained and developed junior team members and helped them settle to the EY Culture.  Assigned tasks, reviewed performance and devised improvement plans or corrections.  Liaison with Operations, Compensation, Local Teams and Global Offices.  Implemented new process for clients to ensure the service level agreements are met on a timely basis.  Quality checks through quarterly reconciliation on client information and process.